13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Porsche Plano Difference

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Recent Reviews from Porsche Plano

Dec. 2020 review: Had first standard maintenance on my new Cayenne hybrid. Dealership again was excellent. Loaner vehicle was ready and immaculately brand new. My vehicle was ready when promised. All personnel were outstanding - professional and friendly. The vehicle itself has plenty of quick acceleration, so entering the freeway and responding quickly to traffic situations is no longer a safety issue. It is fun driving a Porsche again without having to worry that the vehicle will not respond. (Fyi - the issue described below turned out to be a known defect involving the transfer case. Transfer case was replaced; issue reoccurred; transfer case replaced again. Porsche has since re-engineered the engine but never admitted the flaw that I've seen.) 2018 review: My latest service experience was exemplary. The loaner vehicle was ready. My service advisor responded quickly to my time constraints, and my car was ready well before promised time. Adding info on a more recent experience: I have had an issue for two years with my 2016 Cayenne S. The first time it was an issue with improper shifting and failure to maintain cruise control speed (at times a 14 + mph drop in speed). Dealership insisted there was nothing wrong for almost a year despite my repeated complaints. Finally, after contacting Porsche Corp., it surfaced there was a known software problem. After two software updates this issue was fixed. Then more recently after 18K service visit, another issue arose. Or perhaps it was there all along. The vehicle will not accelerate properly when trying to quickly enter a freeway or when you need to quickly maneuver quickly in traffic. It is an extreme safety issue. If you can't rely on a 100K Porsche to accelerate, what's the point of buying it? The dealership checked software and sent a report to Porsche. They tell me Porsche's s/w is supposed to adapt to my driving style. This is a total cop-out as I have tested it out for several days - trying to accelerate quickly - and the problem continues. Both dealer and Porsche say nothing shows to be wrong when they read the diagnostic report. Service tech at dealership drove with me and experienced the issue, but dealer says there is nothing else they can do and I should raise the issue directly with Porsche myself. Where is the customer service and responsibility in standing up for your customer? Are they waiting until I am in an accident because the car hesitates before finally accelerating?

Jerri More Dec 10, 2020

I purchased a 2017 Cayenne from this dealership last fall and had a good experience with the salesman - Josh. I must say that I went into my first Porshe purchase expecting to have a superb customer service experience, but from there it went downhill fast. First a rat got into the engine compartment and bit through a wire and it was giving me weird warning lights. When I took it in they said it would cost $1,800 to replace the harness as it was not covered by warranty. I asked them to send me a picture and quickly could see that it was just one wire, which I asked them to repair, not replace the whole harness. They would not do it, so I told them to do nothing and took it home and fixed it myself in less than 10 minutes for nothing. The wire that was chewed in two had been stuffed far back up into the bundle of 50 or so wires, so it was hidden from view, which I did not appreciate. I complained to the service dept, the customer service dept, and ultimately wrote a letter to the Manager of the dealership explaining my frustrations and offering to come meet and discuss it. Never heard a word from him. Next, I had a glancing collision with the corner of a curb near George Bush which blew out 2 tires. Thank God I bought the $1,800 tire protection package. Oooopps! Does not cover hitting a curb. So I complained and requested to cancel the policy and get a refund. They agreed, but now 8 weeks later, I don't have the refund and Suzanne, the woman who sold me the policy (from Auto Nation) has not responded to my last e-mail, sent a month ago. Update to the Tire policy refund. After I posted this negative review on a few sites, I got a quick call from the Manager of the dealership, but all he could say was that it is their policy to replace any part that is not working, no matter how easily repaired. He did request that I send all the emails documenting my problems with the service department and then on the policy refund, which I sent several weeks ago and then never heard anything further. Meanwhile, I still did not receive the refund from the Tire policy and it is now 12 weeks. A new person, Nichole emailed me that a check had been sent to my home address 2 weeks before, and that if I had not received it they would stop payment and re-issue. I said I had not received it and she said she would get it that afternoon and FedEx it to me and send me the tracking number. 5 days later I emailed to find out where the tracking information was and she said, oh yes, let me check on that and then emailed back that they could not make payment directly to me because there was a loan. I said fine just send payment to the bank and tell them to credit the loan and notify me. 2 weeks later, I check online and find that there is no payment. Although there was a payment a month ago that was reversed because payment was stopped on the check. Soooo they sent the payment to the bank even though they specifically emailed me with a check # and my home address. I know this is confusing and long, so I will just stop and say that no one I have dealt with beyond the initial salesman seems to have a clue or care, so if you buy a car there, dont expect much after the sale is closed. I am due for my 20K service and checked to see what is included and what it costs. Not much and $1,100. I checked with Kwik Kar and they will do the same things including changing all the filters (air and a/c) and flush the brake system for $350. Hmmmm - what to do? No question there I will save $750 and not have to leave my car for a day at a dealership in which I have no confidence.

johnworley77 Aug 6, 2018

So there is a dilemma with my follow-up. Porsche replaced the starter and the car fires up crisp everytime, which is really nice. I give that 5/5 stars for that, for the right diagnosis. However, the service should really get 0/5 stars. Actually, negative stars if it was a choice. There was a giant communication issue between Jeff and I. What he heard, and what I tried to convey were two different things. I had three other issues another dealership is fixing when I bought the car. However, I believe I clearly stated if it is covered under the warranty, they are welcome to fix it. (Extra money right?) I was not sure if it was covered under my warranty, but Jeff assured me it is his job to find out. Not stating he had to do a diagnosis first, which is at my cost. Odd, because I told him the exact issue with the car. I know from the dealership I bought it from. However, I lived 6 hours from it. Convenience eh? Second, Jeff stated I was missing a sub-frame piece #987 331 161 05, which he stated is a hazard/unsafe if was missing. He said I would have to sign a form saying I am driving the car knowing it is unsafe, since the part is missing. I never sign this document, nor do not have this to show the original dealership i bought it from. Then the day when I went to pick it up, I was called early in the morning and told it was fixed/ready to go, but was not told until I arrived they needed payment from the warranty company prior. ALSO, I was charged for two diagnostic fees, which I paid because I did want my car. However, I got my car at 5;30pm. I did write two emails to address my concerns to the service manager Aaron Woods and Mike Marsh. Aaron was prompt on responding, but I believe there was a communication issue with him/not on the same understanding. He kept stating his technician needs to get paid, but he said if it pleases me he would refund one diagnostic charge. Both should have been refunded. EVEN WORSE, and this is a giant PROBLEM. Mike Marsh called me, starting talking, and then stated "he needs to look into it, [and] he would call me back". He NEVER did. Like I reviewed, the parts department has been great. The service department is HIGHLY NOT RECOMMENDED. My experience was poor here.

Jesseleeweaver Dec 4, 2017

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Porsche Plano

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13 Million Cars Sold to Happy Drivers

Come Experience the Porsche Plano Difference

Recent Reviews from Porsche Plano

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