Outstanding service as always!

If you plan to take your car here forget about it they will try to give you all kinds of reasons not to bring it back again. I do not recommend taking your car here for anything! Service advisors talk bad about customers in front of me, they also do not answer the phone calls, I had to be on top of it to get a response from them on my status of my car.

Nice cars

This is an awesome Dealership! There is nothing not to like, period! Products, service, parts, responsiveness, facilities and people are the Best. Consistently over achievers. Top to Bottom

Tim our service adviser is the best ever! Wouldn't go to any other Dealership! - My wile & I love this Dealership and ALL the Staff!! - In fact we live not far from a Porsche Dealership & would rather go all the way to Plano Porsche for Service and ALL our vehicles!!! - We have been going there for Years!!!!

Forgot to close my hood and stole my hitch

This is in regards to the jeep autonation dealership off of Arapahoe rd in centennial Colorado. My sister had bought her first jeep from them and quiet honestly probably why she has had more than one problem with this dealership. I have more than a handful of unexpected and truly down right unbelievably horrible service and this last experience was honestly the last straw. My sister was given some oil changes for one of their other major mistakes. After she had waited over an hour for a simple oil change for witch she had a scheduled appointment for, she finally gets to go home and as she pulls out of the dealership the tire on the left front of the car had its lug nuts so lose they were not even hand Tightened on. THEY LET HER DRIVE AWAY WITH HER TIER FALLING OFF. Thank God she wasnt hurt or killed and not to mention the unsuspecting person or persons it would had hurt or even killed, And my sister would had been the one held responsible and all because of this dealership's exeme Negligence. When people have a dealership working on their vehicle they put trust into that person and dealership that they have the knowledge, ability and humanity to keep that person safe. I understand mistakes happen but being we have never had a good experience with this dealership I honestly can't believe it was just a mistake. I'm speaking out on this situation cause as you can imagine my sister is shaken up and knowing the magnitude of this negligent situation she had, something needs to be said and done before something horrible happens to a unsuspecting person who's life would be changed forever. This dealership needs to be held accountable and needs to make changes Immediately.

Ok service department wasn't helpful at all took it somewhere else to find my issue with in 15 mins. Plus they want to throw diagnostic fee right away.

I would really like to thank Larry in the parts Dept. for going above and beyond by getting me a special part for a 911 that could only be ordered from Porsche in Germany. Larry made it happen, I spoke to many other Porsche stores in the area and they really could care less about helping me get the part. Larry truly made it happen in a weeks time! Larry really deserves to be made aware of his excellent service and the commitment to help his clients. We all truly wish there were more people customer service oriented like Larry. Thank you Larry for all the help.

Excellent customer service with knowledgeable and friendly staff. I experienced the fastest auto purchase to date and will return again!

Calm, no hassle environment. Extremely knowledgeable salesperson (D Loder). Very personalized attention. He helped me with my lease return at another dealership.

I was given a $700 evaluation on a backseat window that fell off it's track. It's the second time that had happened to my window - this place had fixed it the first time under warranty. When I brought it back the 2nd time, about a year later with the same issue, I was given a $700 evaluation to get it fixed. I took it across the street to Car Toys and they fixed it for free. Now working better then ever. Car Toys said that it was noticeably not tightened correctly by the Jeep dealership when they 'fixed' it the first time around.

These people qualified my 21 year old daughter who had no credit for an auto loan. Not only that they found her the car that she wanted, it was at a different dealership in their group, but they went and got it and let her drive it. When the dealership they sourced it from didn't want to let her buy it because they had somebody I wanted to look at it the following day, the General Manager went to task with the General Manager of that dealership and said we got a sale versus a maybe. So the other dealership release the car and my daughter now has her own car. Couldn't say enough for how good Jason, Eric and the other people that were there were to us.

**CORPORATE GREED**- Customer Service is very unhelpful and rude. If you enjoy unorganized chaos; then this is your place to receive the biggest anxiety migraine known to Man. For generations, my family has bought American made cars. Usually dealerships take pride in this aspect. However, the way I have been treated and degraded is very un American; in fact it feels very fascist. Thankfully, this happened before my fiance was about to buy a car there and was able to stop my best friend from visiting there this weekend for a new Jeep. I will never recommend them again, and moving forward I will do just the opposite to everyone I meet who is looking to buy a Chrysler or Jeep - or even if they aren't. It's one thing when there's nothing that can be done, but another to be treated like an incompetent child. Why can't people just be nice and transparent? Not a good business tactic.

I recently had service performed on a Jeep Wrangler which involved two open safety recalls. Creating an appointment and dealing with the staff was painless and easy, thanks! My service advisor Mr. Christensen did a great job with communication and keeping me informed. To perform the repair for one of the recalls, the front grill had to be removed, which also involves disconnecting the front turn signals. While the repairs were performed, my turn signals were left disconnected upon return. Outside of this oversight, the experience was good overall, and I will be returning tomorrow for a separate issue.

Couldnt get a call back status on my Wrangler. Called 10x only to get a recorded message or we will all you right back. 1.5 hour call back times with no info. Finally got a call at 5:45 pm that it needed a battery. Replaced the battery only at the cost $252. Rip off. Bad Service, would never use them again. It was pretty good when it was Centennial Jeep.

.I was in the market for a new car ( ,thru no fault of my own) I was looking a different cars which by the way is no fun . But I gotta tell you nothing was further from that. I met Sana frakes, She was amazing, her listening skills were top notch. Her compassion and willingness to help was why I bought a car at Autonation Chrysler jeep . Thx Sana I will tell my friends and family to go there to see her. If you want an honest person with great listening skills go there and ask for her . She's the best and will make your car buying experience painless. The only thing that was disappointing was the lack of care that was taken to present my new car. It didn't have the gas they promised. and it was not cleaned well (seemed to be done in a hurry) . And it was at least a quart low on oil. So there 120 point inspection I don't put alot of faith in. The only bright spot was the way Sana treated me, it was above and beyond my expectations.

It was a great pleasure working with you always do a great job thank you

Chris did an awesome job for our family and delivered to us a great car in no time. Chris took the time to listen to our needs and met us every step of the way. He made buying a car from a couple states away a breeze! Thank you!

This was literally the worse service I have ever had, took my vehicle there to have it serviced and came back to a completely damaged vehicle. I was treated less than. I immediately replaced my vehicle with a Tesla where the customer service is easily twice as good and I feel like a valued customer - a customer service rep told me “ it’s not like Porsche of Plano will shut down because of you” That is perfectly fine so I took my money else where and I haven’t had a headache since

Without question this was THE best car buying experience I have ever had. Jason Beaman went way beyond the extra mile and made my car buying experience unforgettable in a positive way. Truth be told everyone I interacted with was courteous and professional. Jason, however, was the best of the best. You cant go wrong at this dealership, especially if you are working with Jason.

Mark Laurenzi is a true ambassador for Porsche Plano who embodies the Customer First experience at this dealership. Knowledgeable, friendly, and very focused on the customer's needs.

My 2nd and last visit. Same conclusion each time. Probably a great place if you are buying new or not questioning the cost of anything.

My car purchase experience was so simple. The staff was very professional and helpful throughout buying process

Brought my Porsche for a service inspection and was quickly taken care of by Tim, a service agent. They had a comfortable waiting area and even provided a complimentary car wash. Nice place.

I've been a loyal Jeep guy for 20 years. I have a three year old Jeep Grand Cherokee. The transmission went out with under 30,000 miles on the vehicle. This was surprising but I expected Jeep to take good care of me since my car was under full factory warranty. The initial service was decent, communication was extremely poor and getting a hold of my rep Nick was near impossible, but Jeep replaced my transmission after 3 weeks of having my car. With under 500 miles on the "new" transmission the second transmission went out, kicking as the vehicle slowed downshifting. The exact same issue as the original transmission. A case was opened with the manufacturer and Jeep kept my vehicle for another month. Another new transmission was installed. With less than 1000 miles on the latest transmission I continue to have the exact same issue with shifting. My car is still under warranty but AutoNation does not want to service my car. They start to take my appointment and when they get my info, they back track, leaving me on hold for extended periods of time, telling me I have to talk with a specific person, and refuse to book an appointment. The rep I was working with will not respond to my emails. After repeated tries I got a hold of my rep Nick, whose only response to me was "Jeep won't give you another transmission". I explained I was having the exact same issue and my car is under the full factory warranty. His response was extremely negative but I took my car in anyways for another transmission diagnostic. After a day I went to check on the results and pick it up. I asked for the diagnostic results, they wouldn't provide them, I asked for paperwork showing I was there and the assistant mgr told me he couldn't give me any. I asked to speak to the asst mgr's boss and was told there was no one else I could speak too. I tried to make a new appointment and was stone walled. Having no luck with AutoNation, I took my Jeep that I purchased from them, and left. I'm now stuck with a Jeep that is on its third transmission with under 32k miles, that is almost out of the full factory warranty, and AutoNation will not provide me service. I'm trying the non-AutoNation Jeep dealer in town and hoping for better luck. As a loyal Jeep guy for 20 years AutoNation has ruined my loyalty in a matter of months. Very disappointing in a brand I'd come to love.

Very impressed that AutoNation took care of a recall on a 12 year old Jeep with 135,000 miles. No charge and took care of the dash light at the same time.

A big two thumbs up to Levi Lutes at AutoNation. Let me begin by saying, I really don't like going to dealerships for a variety of reasons. However, I was pleasantly surprised by my experience with AutoNation. Levi was very prompt answering my questions about the vehicle, sending me Carfax information, and setting up a test drive on a used pre-certified Jeep Grand Cherokee. The test drive was pleasant and I was able to take it to an independent shop to have it looked at with no hesitation (unlike other dealerships that won't let you have it inspected before purchase - trust, but verify!). The car came back clean. Back at the offices, he gladly provided me the reconditioning records when requested. There were a few minor items that I wanted fixed to the car and Levi got those pushed through with no issues. Levi has continued to work with me post-sale on the touch-up items with great professionalism. In the offices, I was helped by Canin Ritz who was very pleasant and professional. He helped with all the paperwork and was very patient as I read through all the docs. He answered all my questions and we went through extended warranties and options, but I never felt pressured or pushed. He even helped entertain the kids during the process. I can't believe I'm saying this, but the purchase from this dealer (aside from the length of paperwork signing) was a very pleasant experience. C. Chandler

I was in for service early on a Saturday morning, and the crew were quick and efficient. Almost no wait time, and everything was completed properly. As I was getting ready to leave, Mark, my salesman, entered for work, and we chatted a bit, then he showed me the new Macan, which topped off a good morning.

Scott Reynolds and David Loder were superb! I will highly recommend both of them to my friends and family when they are looking to purchase a new Porsche.

These guys really only care about you if you're there to purchase a car. I asked to speak to a finance manager and was told to sit. I waited about half an hour as multiple sales advisors and several people that were obviously managers walked past without a single acknowledgement but happily attended other customers.

Worst Service Department Ever In My Lifetime In the 40+ years I've been buying new and used vehicles I've never had worse experience with a service department. My 2016 Jeep Grand Cherokee Overland is the finest vehicle I've ever bought and I've bought many. The sales advisor and department was top notch. I was in and out. I recommend that vehicle 100%. But from the very first time I interacted with the service department and every moment since then it has been an aggravating headache. They don't answer the phone when called. Ever. And they will rarely if ever call me back. When you call they will transfer your call to someone who apparently never is at their desk or just lets the call go to voicemail. I don't recall ever getting a service advisor on the line or a scheduler on the first try. For going on three years. So now I avoid getting service there, like it is the plague. I know in advance that they will aggravate me, test my patience and waste my time. Yesterday I had to call because there are recalls. For some reason my call to make a simple appointment was transferred to the service manager. Of course he did not answer the phone, nor call me back 24 hours later. I made a second attempt through the web site initiating a long text conversation with a sales associate who said he would take care of it and I would get a call back. 24 hours later - no call back. Today I called to speak with the General Manager. He's in a meeting of course. This is not the first time nor would it be the last I'm sure of it. It's been going on for years. It's systemic. I really don't think they even care. After reading the receptionist the riot act, the "scheduler" calls me back. Apparently she is the sole point of contact to make an appointment. Does she works 6 days a week for 12 hours a day? She says she never got any of my prior messages to make an appointment. WTF? Is their "system" broken or is it post-sales apathy? I could not even imagine purchasing a service contract there. Just shoot me now. Where I live there is no other Jeep dealer even close otherwise I would never have called them back again after the first couple of experiences. This is one of only a few reviews positive or negative I have ever written in my life. I hope to save other people from what I have experienced. If the dealership is watching these reviews, pay attention. I did not make any of this up...

If I could give this place zero stars, I probably would. Been almost 5 months and I still can't register my car with the DMV. As of today (4/23/2018), I am headed back to the DMV AGAIN to renew my temporary tags. I bought the car during the Christmas holidays...I'll let you do the math. During this process, I have called the GM at the dealership on 3 occasions- never gotten one call back. Oh, forgot to mention....I bought a $40,000 car, and it came with a broken DVD Entertainment system, broken headphones, (2) faulty tires that will not hold air, tire sensors that are programmed incorrectly, and a list of other odds and ends that would make the average person cry. So if you're looking for the same ole same ole......have fun. These days, there are a ton of dealerships out there that really respect your business. I had my other car serviced at Mike Ward Infiniti the other day (1st time there) , and honestly felt like I was in a Rolls Royce dealership. 10 out of 10 experience, I was so impressed. I should have given them my $40,000. Update: As you can see, this place puts the same Auto-response on every bad review they get. As I mentioned above in my review, I actually reached out to the GM (Eric), on several occasions, with zero response. As customers (who are spending large sums of money on new/ used cars), we ALL deserve better than this place. Do yourself a favor, and find a dealer that will appreciate your business. Drive PAST this dealership.

This place is a RIP OFF. I took my car in because of a leak. They diagnosed it issue as the radiator in addition to several other items. I authorized the repairs and more than $3K later, the car is still leaking. The second diagnosis was the air compressor and the repairs are another $1,200...I will be taking my car to a more reputable place!!!

If I could give this dealership a 0 star rating, I would. Their service sucks, plain and simple. My Jeep has been in several times for warranty work. About 5 weeks ago, I had transmission trouble...so I took it in, and it took them 33 days to repair the vehicle because the part needed was on 'national back order' or so they said. During that time, I only received one phone call regarding the status of my car. I had to call them 3 times. The day after I picked up my car, it started running rough. I called them and took it back in a day later. They told me that 'all of a sudden' the motor mounts went bad and are not covered under warranty (I have an extended lifetime warranty). I had no problem before. I am also having trouble with the car starting - they won't address the issue at all. They want over $1600 to repair the car. I picked it up and am taking it elsewhere - and when I picked it up they wanted to charge me a $179 diagnostic fee...again, the day after having my vehicle for 33 days. I told them I wouldn't agree to pay it, so they waived the fee. My service technician was good, but when I spoke to the dealership GM, he was a complete jerk! He did not care at all about standing behind their work nor did they take any responsibility for my car - and I feel strongly that something went wrong while they had the car. I will not be going back to them again - and I will also not own another Chrysler product.

They cared about taking care of my car and got me in and out quickly and lined me up with a loaner. They made getting service done easy. The service team was great and there is nothing better than getting your car back washed and vacuumed out.

Although I haven't made my purchase just yet, I needed to still share my experience from last night. I was contacted by Jack after filling out information via USAA. From the point I arrived to the store until I left, Jack was professional and extremely patient with me. He answered all of my questions and never once did I feel pressured to have to make my decision right then. He was knowledgeable in cars in general and even more so with the Jeep that I was interested in. Jack made me feel that much more confident in the decision I've made and I will be sure to come back and see him. Such a great experience - definitely need more Jack's out there!

Bought a couple high end vehicles from here, cant say it has been great. The latest buy is a $106,000 vehicle and they turned it over pretty filthy, even tho it "went thought detail and got a protective coating". Car had hard water deposits all over it, the inside of the sunroof is covered in dust with a suction cup installation mark on it and marker marks from final checklists were still on the vehicle. One of the emblems is also crooked although it is supposed to be getting fixed. Service is pretty tough to get scheduled as they have no availability on the weekends because they have admitted that they dont employ many techs on weekends. The 2 star rating is mainly for the service portion and detailing portion of this location.

Owen Scales, Mike Marshall and Jon Greig made it easy to purchase my new 2019 Cayenne S from Porsche Plano. As an effective team, they created a deal that I could not refuse. Moreover, it was easy. They are a pleasure to deal with. Highly recommend this winning team.

Owen Scales, Mike Marshall and Jon made it easy to purchase my new 2019 Cayenne S from Porsche Plano. As an effective team, they created a deal that I could not refuse. Moreover, it was easy. They are a pleasure to deal with. Highly recommend this winning team.

Levi was so helpful. I got everything I wanted and some I didn't know I wanted.

Was never told time they needed my vechile to complete a recall. I indicated I’d be back in roughly 3 hours. When I came back to pick up my Jeep, I was told it would be another couple hours. WHY WAS I NOT TOLD THAT in the beginning?

Brandon was great, had the car ready for us to see took it on a test drive, did paperwork promptly and accurately. Our process was speeding along rapidly so he went got the car and cleaned it himself. He made our car buying experience a very good one. Id recommend Autonation Arapahoe and Brandon to anyone any day of the week

Service here is terrible. They’re recently trying to improve, but services are over priced and I’ve never waited less than an hour for oil changes (even when an appointment was scheduled weeks in advance). Sales people are sales people, so the dealer part is ok but if you can avoid servicing your Jeep here, do.

I had a great experience recently getting my 911 4 year/40,000 mile service. Isaac, my service technician, was excellent. Very informative and client friendly. The whole experience was very satisfactory.

Update: After speaking with Eric, the GM of this dealership, it is firmly cemented that I will never again do business here. He accused me of "roasting him on the internet" and assured me that it was perfectly okay for his advisors to add services without consent, as long as they take it off when asked. I did drop an f-bomb during this conversation (it was aggravating to basically be called a liar), and he used that as justification for chewing me out and yelling at me for my roasting of the business here on Google. I will surely make it a point to let everyone I know to steer clear of Autonation dealerships of any kind. Original Review: After hearing about my wife's stellar buying experience at Autonation Jeep on Arapahoe, I was expecting a similar experience in the service department. Their service advisors sell harder than their sales team does, and it was beyond annoying. My wife made an appointment for one of her free oil changes that was included in the purchase of her 2016 Cherokee. She also asked them to do the cabin air filter. I went for a walk while they did the service, and when I came back, I was told by another service advisor that they had replaced the engine air filter (I replaced it myself last month). When I said I hadn't asked for that to be done, I was told the service had already been completed, so I told them to uncomplete it. They apparently did. They also took it upon themselves to go ahead and add a $10 upsell to the cabin filter that involves spraying Frigi-Fresh into the HVAC intake. They already charged $125 for a $15 part and 3 minutes of labor, and still felt the need to upsell further. I was also told that it would be $500 (okay, $499) to change the transmission fluid and filter. I got a quote for $150 or less from four other shops while I was on my walk. I expect attempted upselling at ANY dealership service department, but to go ahead and add the upsells to service or to perform services without them being asked for is over the line. This generally reflects the culture at a given business, and as such, we will no longer do any business whatsoever with any Autonation dealers. I speak with my wallet, and I hope you got the message.

Very professional dealership. Chris Allen met me at the door and was very helpful.

Great service experience. Went in for 20,000 mile service on my 911, plus a few other minor items.

Amazing customer service and buying process! I highly recommend Porsche Plano and ask for Christopher Luckinbill!

Always great to catch up with the PP service department crew. Friendly, quality service.

Porsche Plano service has been one of the best dealership service experiences I've had in almost 35yrs. Jeff Jutzi has provided exceptional service above my expectations each and every visit.

If you are interested in buying a vehicle from here, you may want to walk into the service department and ask the people waiting for their vehicles how their experience has been with AutoNation. Be prepared to not know what's going on with your vehicle. You will find yourself calling them for updates, since they can't seem to call you. When you do get a hold of someone you get a lot of run around and you're just not sure when you'll have your vehicle back. I bought my vehicle from this location when they were Centennial Jeep, I didn't know they switched to AutoNation otherwise I would have never dropped off here because they obviously haven't resolved their customer service issues from when I was a customer in the past.

Samantha Ciccone was very professional, Incredible follow up and I was treated first class, and the Macan is amazing. Rich Searles

I will never set foot in this dealership again! Their service advisers are young ,arrogant clueless punks! Tried going to this service department at least 5 times and had a argument 4 of 5. The last straw was a screaming match on the phone trying to make a appointment with my jeep with only 25k miles on it. Went to autonation jeep on broadway and had a great experience with easy going service advisers and a great service manager. As far as this dealership goes, they have lost another customer !! . And NO I do not want to speak to the general manager again! I have in the past and yes he was a nice guy but obviously he does not do anything about our issues

Exceptional service. Professional. Maintained good contact and updates with me throughout the day as well as followed up the day after.

I do not give 5 stars very often, but Autonation Chrysler Jeep on Arapahoe earned this rating. I have leased two different cars from this dealership before Autonation purchased the dealership, and I swore I would never return, the customer service and the service department was the worst! I went today to turn in my lease and not only did I find out the dealership has new ownership, the customer service was top notch! I worked with Charles and Meghan and they both went out of there way to ensure not only my happiness, but a great deal, so I ended up purchasing my new car from them. I am so impressed and as I stated at the beginning, I am a tough customer! Thank you Charles and Meghan!

Best customer service I've ever experienced from a dealership when purchasing a vehicle. Very respectful and supportive of military service and Veterans. Thank you, Christopher Luckingbill.

I purchased a 16 ram 2500 longhorn cpo last year. I’ve had steering issues that I’ve taken the truck in for with nothing done . They tell me there isn’t anything wrong but the steering jerks and has pressure pulsing at it in turns . I purchased the truck in the afternoon and they brought it up to the front with the windows down truck didn’t have any smells . After having it for a few days I complained and the lady in the office who handles all the paperwork told me oh yeah there was a skunk around the cars the night I purchased my truck . So they put de oderizer packs under the seats . Still to this date when the truck is warm inside it smells like mildew and makes me want to throw up . The truck also in certain light after their detail on the truck went away had the previous owners number on the tailgate and said painting down the side . They did do something with the number on the tailgate but nothing for getting rid of the word painting down the bed of the truck . I paid over $50k for this truck to want to throw up when I get inside and to see painting down the side . I wasnt going to write a review until I got in the truck and got the nasty smell of mildew again .

The buying experience was pretty straight forward. I bought the car from outside the state. I gave them a heads- up that I would arrive at the dealership around 4:00 on a Friday afternoon. I was hoping to sign the papers, turn over the check and be on my way out of town before 5:00. I arrived a few minutes after 4:00 and none of the paperwork was prepared to close the deal. My son and I waited over 45 minutes to get the papers signed, after the finance person printed them off, which put me into 5:00 traffic trying to get out of town. I guess I was not buying a Porsche so I was not afforded top level customer service. Our salesman acted as if it was normal to be treated as indifferently as we were. I like the car I purchased but would definitely not buy another car from the dealership.

I brought my Jeep in for a check engine light. All of my factory warranty had expired on it with one exception; the cylinder head which had extended warranty from Chrysler due to a design flaw on the early generations of the Jeep JK. I had a feeling the check engine light was related but understandably had to go through the process of diagnosis and accepting the possiblity that I may be responsible for the repairs needed. After two days of tearing into the engine the technician was able to confirm my suspicions were correct. Based on the work order the technician did everything I would have hoped for and based in the end result he did a very good job replacing the cylinder head. Props to the technician for being thorough and not doing any guess work. The technicians that do the internal/heavy engine work are typically phenomenal technicians. The person working on my Jeep was no exception. My only critique would be better communication from the service advisor. The only call I received from them was when the job was complete. I had to call in several times for updates and the first two days it was pretty limited information. It's a little nerve-racking when you think you may be held responsible for a $1500-plus bill. I have been a service advisor before though and know what it's like to be in the trenches. Sometimes the info coming from the technician is limited or hard to understand and it sucks to have to call the customer and sound like you know exactly what's happening when you really don't. Overall I was very pleased with the work done and the time they finished it in. Plus it's nice to know the Parts department had everything needed on the shelf so I didn't have to wait a week or more just for the team to get started. And of course I am relieved to know that Chrysler held up their end on head. I would recommend going to this dealership for service and plan on going back again.

Very bad customer experience. As many have mentioned, the automated call system is severely lacking and the call backs and voice mails don’t get returned. I tried to schedule a repair on a recalled part numerous times and they never had the part in stock despite being told they would. They don’t call you before your appointment to tell you this, so you either show up and leave disappointed or you go through the painful automated call system to get an update. Even with a confirmed appointment the day after parts are supposed to arrive they won’t set them aside for your scheduled appointment. Instead if another customer comes in for something unrelated but the service tech notices the recall they will get to cut the line and take the part, leaving you once again without parts to service your vehicle at the scheduled time. The whole process has been a cat and mouse game. Unless you want to bring your vehicle in numerous times I’d suggest you avoid this place. And if buying a car it’s probably best to skip any sort of extended service package they offer because it probably will be a huge hassle.

TERRIBLE TERRIBLE TERRIBLE Customer Service via the Service Center. Nick Evdos who sits right up front when you enter the service center, has the worst and most uneducated level of service. His poor attitude and rudeness is appalling. When speaking him via face to face or over the phone, he repeatedly told me, I don't know what you want me to do for you, it's not my problem what do you want me to do. I've left work twice now to sit in their waiting room and be told by Nick who does not care at all what he does or he deals with....that my tire problem is not their problem. I have owned several jeeps and the lack of service received when trying to get something fixed/repaired speaks highly of the brand and the people they hire to represent the brand. I will NEVER return to this location on Arapahoe Rd. DISGUSTED

Went in and Cody was very helpful. Was able to help on our expiring lease and us into a new vehicle. Matt in financing also made the process easy. Good experience!

Very grateful for the courtesy and professionalism of Josh and Khanh. It was a pleasure to work with them.

I didn't even have to think. I knew what I wanted and he made it happen, easily and super convenient - and I live in Houston! :)

Very professional service very satisfied

I didn't even have to think. I knew what I wanted and he made it happen, easily and super convenient - and I live in Houston! :)

Love it here!

Had the best experience with the sales team, Dee N. was very helpful, personable and knowledgeable. As a first time car buyer, I was a little overwhelmed but would definitely recommend this dealership!!

Hi We bought our Porsche Cayenne at this dealership in Oct 2017 and we received excellent service from Adrian Jacobs. He was very knowledgeable, friendly and efficient with his responses and follow ups. It was a pleasure working with him! April 2019 update: We continue to receive great service from this dealership. I had a service need with my car and they took care of me immediately. They followed up with warranty on the issue and provided me a loaner car while my car was out. The service representative Isaac was courteous and followed up with all the details. The issue was fixed and a multi-point inspection done proactively to certify that everything was finer with the car. I highly recommend Porsche of Plano to anyone who is in the market for a Porsche.

My name is Fernando and I am 100% satisfied with overall experience with AutoNation/Porsche Plano. Andy Parker was so professional and attentive to my purchase needs. I HIGHLY recommend anyone to Ask for Andy and buy from him. Everyone else at this dealership was great! I basically walked in one day (had never been to this dealership since I live in Houston) to look for a Porsche which I had seen online. From the moment I called to let them know I was visiting I was greeted bun Andy who spent two hours explaining verything about the verified vehicle I inquired... Bottom line the next day I purchased the car due to the comfort I felt dealing with everyone there. Even more impressive is after taking possession of vehicle Andy and staff (specially John / certified technician) get back to me whenever I have a question. I had not experienced this before with any other dealership. FIVE STARS Buy with confidence from Andy and Porsche Plano

Had a very pleasant buying experience at Porsche Plano. My Sales Rep, Jason Dearmond, was fantastic from start to finish. No pressure, transparent, and accommodating. Will be back :)

You guys are great!!! Thank you for taking the time to help me find just the right Jeep!!! I would recommend anyone looking to buy. Go to the store off I 25 and Arapahoe. Mason S / Ryan L / Canin R were absolutely great guys to work with.. Could not have been treated any better....

Exceptional. Tim is so awesome, we will always continue to refer Tim and the service he provides us, to friends.

Currently bought a 718 Cayman from Mr. Andy Parker. Great service and customer care experiences. Strongly recommend Porsche Plano.

I had to take my Jeep in for a recall part. They were finished with my fix in about an hour. That was a lot faster than expected.

Exceptional sales process! Professional and courteous! I’d buy there again!

Brought my 2007 Jeep in for an oil change a long time ago at this location, took my Jeep in to my regular mechanic a month later and he told me my Jeep never got an oil change and it was long overdue. The people at this place LIED about giving me an oil change and put my car in bad shape and could have potentially put me and my family in DANGER. If you want rude service and people to lie about the service they get you and put your life in danger, then this is your place. To the person who manages this Jeep, you need to take a good look at your life if you are okay with letting your employees ruin peoples cars and putting peoples lives in danger. Also, the phone number they give you for the GM doesn’t work.

I got a used car with them a little while ago, and I was very dissatisfied with the whole experience. I will never give them my business again nor recommend them to anyone. This is a NO Haggle dealership but they sure like to haggle with the price of your trade in. The back and forth over how much they are willing to give you is tiresome. I understand it’s a necessary evil but then they have to disappear for 10-15 minutes to go talk it over with whomever, and once they present the new number they want your immediate answer. We did this back and forth at least 4 times and that's just discussing your trade. What they FAIL to mention is there is a mandatory theft protection product they force people to purchase for $399 on top of $599 handling fee. This mandatory theft protection fee aggravated me the most. It should not be mandatory. The night I went to purchase the car there was an ice storm. The whole car was covered in ice. I gave it a quick test drive didn't notice to much out of the norm, but the very next day, in the light of day, an ice free windshield I noticed a crack right behind the rear-view mirror. I called the dealership about the crack and of course they knew anything about it, and they couldn't do anything. They said the crack happened after I left the dealership. I drove this car 25 miles and think I would notice something smashing into the window and causing a crack to form. I contacted a manager to work things out but he was dismissive, claiming he couldn't see the crack in pictures they had of the car, but I don't know how you could when the pictures are from 20 feet away. It wasn't possible that their people missed it either, according to them. I just wanted them to do what was right. Less than five days owning this car I noticed this weird noise coming from the roof, but then I thought back to how they handled the cracked windshield. I wouldn't dare call them so they can dismiss me again. The salesperson also claimed they detailed the car before they gave me the keys, but they didn't clean anything, the dash and windshield were dusty and dirty, debris in the seams of the seats, they even stuffed the dealerships paper mats under the seat.

Just bought a 2014 Jeep Grand Cherokee and couldn’t be happier. The Jeep was exactly what I was looking for and the price was unbeatable. They made the whole experience enjoyable and the two salesman Mason and Charles and Matt in financing took great care of me. I’m a very pleased customer and would highly recommend buying a Jeep from these guys!

Cody was very helpful and did a great job. The whole team there did what they could to ensure I was happy and got me the truck I was looking for. Love my truck!

Professional and respectful sales team

Excellent service. Samantha did a great job for helping me order the car and made sure it arrived right before my wife's birthday! Everyone at the dealership was very nice and friendly.

Levi Lutes was awesome, very conscious of our budget and zero pressure. He found us the perfect used car and we are very happy with our purchase! All 5 stars go to Levi. the finance “Guy” on the other hand was full of pressure and very disrespectful, when I chose not to select one of there packages that I do not want he told me “when you break down I want you to come find me and tell me what the cost is and I will laugh in your face”. If all paperwork was not already signed I would of left right there. This pressure process needs to change at the end of the vehicle purchase.

I have worked in the automotive industry since 1997 covering all aspects of service. From full service repair, detail, concierge services, maintenance etc. I generally try to avoid Dealerships, if at all possible, for any service work due to their reputation for being overpriced, having poor customer service, lack of compassion, run around, time delays,and so many more negatives, you all know what it's like. I have never used this dealership for service before and can assure you after my recent experience with them I will not use them again. They are the embodiment of the negative cliche dealership reputation we all know too well. It cost more than expected or quoted, price kept changing, it took almost a week to even tell me the problem, impossible to reach anyone for information, no follow up, did not address initial concerns until vehicle was promised completed. One word sums it up TERRIBLE! Updated 3/15/19 as a follow up to this review I was sent a reply indicating that the general manager would like to discuss my service experience with me. It was an automated response as the phone number was an generic 877 number directing me to their automated phone system. I left a message for the general manager and have not received any return calls. I attempted to make an appointment to address check engine light related to transmission repair I just paid for, the proceeded to tell me I would have to pay another $179 for them to look at it again regarding same issue I just paid almost $3,000 to fix. They seem interested in covering their rears but not providing better service.

SALES PEOPLE YES! SERVICE AREA NEVER AGAIN Buying my Jeep was the best car buying I have ever had. Getting it serviced has been some of the worst I have ever had. My experience started off well. I had a 2pm appointment for my first oil change and tire rotation as part of the Jeep wave program. I showed up 15 minutes early and they had me drive in right away. I was in no rush so I said 3:30 is when I needed my car back. I had no trouble giving them some time since I had nothing to do til the later afternoon. Here is where the trouble begins. A few minutes after 4 when I was really starting to worry about making an appointment is when they said it was ready. I get Get the key and hop in. A tool was just tossed in my cup holder. So that made me question why it was there. On a whim before I left I decide to hop out and look at the tires. That’s when I notice the lug nuts no longer match. 3 tires all match but not front driver. I got back inside to ask what’s going on. Tool was locking lug nut key (good to know) and three tires have the locking lug but but the one was now missing. Who ever worked on my car lost the locking lug but and just decided to put a regular on and not tell anyone. So I question what’s going on. I get told they will give me a new set for all 4 tires but it’s going to take another 20-30 minutes and it’s already 4:10. I don’t have time for this. The only response I got was if it I can’t do it now I can schedule an appointment cause techs start leaving at 5:30. I’m like great I have to go I am going to be late so I have to schedule for over a week out and waste more of my time to fix their screw up. I then get told if I don’t schedule the appointment right when they open at 8 am then I will have to wait cause they will have other cars in front of me. I schedule and rush to barely make my appointment. At this point I was already 2.5 hours for an oil change and tire rotation. I barely make my appointment and as I am leaving I am still livid about the total lack of care I got from them. I decide to go back and speak to service manager because I am livid. I ask to speak to service manager. I lay out everything that happened trying really hard to keep my cool. He tells he heard about what happened but didn’t know it was not resolved and tells me is they can do it now if I have time, and that his guys work on 3-4 cars at a time and mistakes happen and I should always check out my car no matter what place I go. It will be addressed internally and he has no answers and will not have answers for me as to why it happened. Way to inspire confidence. It takes another 20 minutes to get a new set put on. When the person is done all he does is hand me the locking tool and say your all set over his shoulder as he is walking off. I get out look at tires and realize there is no one there to let me out. He must have decided I needed to stay locked in the garage. I had to go find someone to open the doors so I could leave. All told, I spent about 3 hours just cause I needed an oil change and tire rotation, and not a lot of concern about what they tried to pull. The only thing I can believe now is it is either gross uncaring negligence that the person decided to not look for or correct the missing lug nut and hoped I would not notice that he slipped a regular one on, or that they are so incompetent that using a locking tool on 3 tires but not the 4th does not register. So if you got service the afternoon of 3/15/19 check your tires! You might have a locking lug nut you cannot remove! I do not care how many more free oil changes I still have coming. I will not be returning there. The lack of concern and either incompetence or accepted shady dealings from service make me feel paying some place else is worth it. I don’t have 3 hours to waste to hold them accountable and honest every time I need an oil change.

Service is always great!

Devin and Boris really went above and beyond when it came to servicing my Cayman! I have been burned by unscrupulous mechanic shops in the past, but Plano Porsche is a 5 star, class act dealership when it comes to having your Porsche serviced. They had many opportunities to be less than honest, but they weren't - on the contrary, they showed brutal honesty and knew I was on a tight budget - they meet that budget and my Cayman runs as a Porsche should!!! Thank You, Gentleman for your knowledge, honesty and work ethic.

Great service, friendly staff, overall excellent experience

Great job by Dee making buying a car an easy, productive, and fun experience. After filling out a form while searching for cars on Costco, Dee reached out to me. We met at the dealership that night, and she was informative and easy-going and guided us based on what type of vehicle I wanted. She made the buying process straightforward, and we left feeling very good about how everything went.

Received a recall notice. I called to arrange the recall service and was told that the parts for the service were back ordered and I should call back in a week or so to schedule? I asked the tech if I could schedule for two, three weeks out and he could call me back if there were further delays with recall parts. I also requested that while the vehicle was there, they perform the 30K service as I was just under that benchmark when making the appointment. The tech said he would add that work to the appt. Fast forward. I dropped my Jeep off during a Sunday for a 7:00 am Monday service time. I completed their drop off form and included all service requests, again. Monday afternoon I called to get status of my Jeep. The service was completed but only the recall service had been completed, nothing else. I had to reschedule another appointment to get the service work done I had requested. The acutual service work I have had done here has been good. The logistics surrounding getting to the point of service is always baffling. Can’t two or three service items be done during the same day? If not, that’s ok, just tell me that and let’s figure it out before I pick my vehicle up. Also just never heard “we’re sorry” only “whoops, looks like you’ll have to reschedule, when is it convenient?” It was convenient today, the day I scheduled my Jeep service three weeks ago. Next week my hope is that ALL service items get completed the same day. Come on, step it up! Talk to your customers. Over communicate. READ your service requests. Do what is requested or have a conversation with your customers on why it can’t be done.

Always great service. Thanks Isaac.

Richard was an awesome and friendly person, service was great everything was ready when we got to the dealership. My kids loved the cookies he brought them that did get him brownie points.We did come from out of state just to purchase a Mini Cooper good decision enjoyed our experience. Thanks Auto Nation

My contact Mason Sheveland knew everything needed for my fully informed decision. He also went above and beyond for me on the delivery. Go see him for a professional top notch experience. Steve

Total rip off in the service department manager is the worst I would never ever go to this dealership again told me 299 on the phone then 520 when I was dropping off my car manager hid in a meeting for 25 minutes after telling me it would be 10 finally had to leave worst experience I've ever had

For those that understand ‘you get what you pay for’ I was very pleased with the experience and our salesperson, plus, our service contact even has answered while on vacation. Thanks Lucky and Jeff!

Fast, right the first time

This dealership was very helpful. Cary was a great salesman and helped us find the perfect Jeep. They weren't pushy or demanding. I would recommend this place to anybody looking for a new Jeep.

DO NOT take your car here for repairs. Brought my new car in for a simple repair yesterday and when I returned to pick it up, there was a crack on the windshield, right in front of the drivers center view. When I demanded they fix it, they refused and said there was nothing they can do because "there is an impact mark." No sh*t there is an impact mark, how else would the crack have gotten there?! I'm obviously very aware that there was not a crack on my windshield right in front of my view when I brought it in. Also tried to charge me $90 for an oil change (for a car that does not require synthetic oil). Ridiculous. Karma will have to handle this one I guess since they refuse to fix the crack they caused.

Great job getting the car ready. Josh was pleasant, knowledgeable and very helpful. Was disappointed in lease options, but probably not dealer's fault.

Great Peps helped me by a used car very friendly... great price... Gary was amazing!

Richard was very friendly and very nice to us with a lot of knowledge of the car I've bought at a super price. I definitly give a 5 star rating.

My credit was pretty bad and I had been looking to buy a Jeep wrangler unlimited. I had applied at a few other places before getting in touch with Megan, all those other dealerships were quick to say they could help but tried to get me in just to try to sell me another car. I did not have that problem with Megan or Autonation. As soon as I was put in touch with Megan she ran my credit and found Jeeps I could get with money down. I never had to go in and play games. It was all handled over the phone, she bent over backwards for me and it all ended up working out. I still cant believe with my credit I was able to get the car I wanted. The whole experience was amazing. I have a 90 day warranty from Autonation and purchased an extended warranty. I got a 90 day Sirius xm subscription and now my puppy and I go everywhere. It came right in time for this winter weather Colorado has been having. Thank you Megan and Autonation. Anyone looking for a car I highly recommend Megan. She is a no games making the customer happy kind of saleswoman.

Everyone whom I spoke with at Porsche Plano was very professional during our recent service request to replace a batttery in our Macan GTS! My first contact was with Chris Allen and after I explained the situation to him he then immediately put me in touch with Manny Venegas who was extremely helpful and quickly repaired the GTS and got it back on the road the same day. We are very happy with the service provided and grateful that Manny was our Service Advisor. Thank you Manny!

Gus was awesome to work with and found me the perfect used Jeep. We are repeat customers and definitely recommend working with him. Matt and Joe are great to work with too.

Horrible experience in the service department. Have called to speak to GM twice and have received nothing back.

Extremely disappointed with this dealership, Porsche of Plano gives Porsche a terrible name. Took my Boxster in for my yearly Texas inspection and they came out 20 minutes later saying my tire wires are showing and I need to purchase new tires... of course that was a lie, I took it somewhere else and it passed the inspection. Was highly considering purchasing another Porsche since I love my Boxster but this experience made me change my mind and I went and got a Lexus LC500 instead... (picture attached just incase you didn’t believe me) Thank you for showing your true color Porsche. Update: Tried to call and your General Managers number is no longer in service...

Mark was great, made everything fast and easy

The work that is done on the vehicle is excellent. However the communication about the vehicle is severely lacking. I left messages for the service department and they never called back. I had to get one of the operators to hand carry a note to the service department to find out the status of my vehicle, the operator was kind enough to call me back as soon as she found out for me. More unimpressive yet, I had a 10:15 AM service appointment, my car didn't see the oil change bay until 4 PM. I was told they had over 30 oil changes that day, so that tells me service appointments mean just shy of nothing.

Trackhawk roofrack looks awesome. Thanks, Team!

Very easy to work with. Showed us all our options.

I’d like to acknowledge Chris Allen. He provided an exceptional customer experience. The entire process was smooth and stress free. Highly recommend seeing Chris @ Porsche Plano.

Great buying experience. I got a fair price for my trade and a good price on a 2016 Cayman that looks and drives like new. I?ve been a Vette guy for many years, but couldn?t pass up this deal.

Mark was great, super laid back, but very helpful. We had a little hiccup with the car having some paint dings on the front and the guys at Porsche Plano went out of their way to make it right. They definitely did the right thing and Mark was great!

Thank you for you outstanding and great service. I went to view and test drive a vehicle was interested in purchasing at a later time and ended up purchasing the same day quick approval 0 down pymt paperwork done within an hour. Satisfied thankful and happy with my purchase and service. I will recommend your business in a heartbeat. Thank you may your business and service continue to grow and prosper.

I had a great experience at Porsche Plano. Lucky did a great job and answered all questions. I would definitely recommend this dealership to my friends and colleagues.

Kevin and Joseph were very professional, knowledgeable and friendly. We feel we got an extremely good deal on the 2017 Jeep Grand Cherokee Laredo Altitude and the trade in of our 2010 Ford Explorer. The only negative I have is that the Jeep did not come with an owners manual which is causing us a lot of trial and error with using the vehicle operating features.

Check in was easy, work was done as promised. Service manager was great.

excellent service!

Great Shop

Great service! Levi Lutes got me set up with a new Jeep and was great to work with. He continues to answer any questions I have and has been very helpful throughout!

This dealership is absolutely incredible! Their leadership and finance team helped me to get out of my old vehicle that I was $10,000 underwater on, and get me into a brand new vehicle with a much better interest rate. They used rebates and small miracles to make this happen, as almost all of my negative equity was erased in this deal. It's truly amazing what they've done. On top of it all, they were beyond professional and courteous. I had an uneasy feeling when I first came in due to the circumstances of my credit and prior loan, and they made me feel comfortable and at ease throughout the process. I can't say enough great things about them. I highly highly recommend buying your next vehicle at Autonation Chrysler Jeep!

Not a very good experience. As I was looking at the Tesla X and very unprofessional gentlemen approached me. He didn't give me his name or introduce himself. He immediately began to try to sell me on the vehicle when I explained that I was looking for a Sedan he mediately walked away away without saying good bye or anything. He didn't even try to offer any other options it seemed that was not in a good mood. There are too many other dealerships that will respect your time and money.

I am extremely pleased with my entire experience at the office yesterday! Canin and Joanna were so helpful and pleasant and made sure I was approved for the car I wanted and customized my options to fit my budget! I'm sure my entire time leasing I won't be disappointed. I would highly recommend AutoNation to anyone.

The sales team especially Trevor was great and made the jeep purchase a very easy deal.

We had an absolutely wonderful experience at Porsche Plano. They are easy to work with, and my salesman David Loder was exceptional. He really went above and beyond to ensure a great experience.

I love Porsche. I’ve got a 12 (almost 13 year old) 911...thinking about another one. Good thing I’ve got $2M saved up. You guys have almost talked me into a new one...just gotta sell the wife and kid ;) Back to my BJJ.

In and out in less than an hour

This is the second car I have leased from Jeep on Arapahoe. My experience this time around has been awful. They are extremely pushy and even when I told them what I was comfortable paying they didn’t listen to be and tried to get me to pay more. Then comes the lisence plate situation. Keep in mind I jsut paid for plates in April 2018 and I got a new car in September, due to the fact that they kept sending my paperwork to the wrong county I was given two different extensions on my licenses plates. When I finally got my plates I wasn’t given the right credit from my prior plates due to the fact the dealership took so long to send in my paperwork. When I went to discuss this with the manager he pretty much said that’s what you would have paid before and there is nothing that can be done. I will never do business here ever again and will make sure no one I know purchases a car here as well. Stay away from this place, you can get jeeps elsewhere!

Alec was very knowledgeable with my vehicle. He got my vehicle in for service same day and finished before the timeframe he gave me. I would recommend going back definitely!!!

I will give 5 starts for Richard salesman !! We bought our 2018 Jeep last November!!! But 0 zero stars for service department 😡😩😡. They don’t care about customers, they don’t make any effort to help or make faster service. I wish I could cancel my purchase!!

Booked appt online. Website very vague/doesn't tell you pricing/recommends "service package". Employee that greeted me didn't want to be there at all. Replied with "it's going" after asking them how their day was. Same employee originally quoted the "service package" I selected upwards of $750. Started writing down certain service prices on clipboard/never looked them up/nothing to back up numbers. Eventually worked bill down to $250+ after eliminating some services. Car still doesn't drive straight after I got a tire alignment/rotation. Was looking to get new rims/tires from them in the future. Will not be doing that after my experience. Look to service my car someplace else.

They drove to another lot to get the Jeep I wanted, went above and beyond to assist.

Very bad experience today. My car was not serviced. Tires weren't rotated. I doubt whether they did an oil change either. So messed up. They told me the battery had corrosion build up on the terminal and they would clean it up for me. Guess what it was not even touched. I would suggest no one should go here to even buy or service their car. Guys please avoid this dealer at all cost. Even if it's the last dealer on planet earth

Very nice place my questions where answered via service charges , ECT.

Had an issue at first, but Wes and Todd in the service department identified the issue and went above and beyond with making sure I was happy! When they knew there was a problem they rectified it. I would certainly say that this AutoNation has excellent customer especially when it comes to rectifying an issue. Thanks!

So happy with my new ride !! This is exactly what I wanted !

This place is incredibly rude. Called to find out information about my jeep purchased at this location and was told to contact the company they bought out. The company they bought out does not exist or have contact information. At that point the lady on the phone told me "well thats not our problem" I will never go to this location for service or to purchase another jeep. That business will go somewhere that knows what customer service is.

AutoNation is a well-oiled machine. Everyone rallied to get me approved and driving a new Tacoma within two hours of walking in the door. I would recommend this dealership to anyone wanting to save money on a vehicle and feel confident about their purchase!

Great experience! knowledgable and friendly staff. Thanks again Jeremy and Jon!

Usually phenomenal service. Today took over 2 hours for an oil change. Bad day maybe?

Poor service again. After scheduling an appointment and dropping my Jeep off for an oil change, 8 hours later I was called and told my vehicle was ready. Arrive and oil not even changed, expected to wait an additional hour. No loaner car available for me. Will not be using Autonation for service again. They're too busy all the time.

Awesome experience. Quick and easy to by auto from auto nation. David made this process easy.

Brandon the service advisor was great to work with. Got my Jeep in and out for my oil change and tire rotation. I highly recommend the team at Autonation Service.

Outstanding experience. Starting with the receptionist greeting us to Chris Allen taking the time to show us several vehicles, with detailed explanations. I felt ZERO pressure to make my purchase.

My salesperson, Andy Parker, was patient and helpful. And the rest of the staff was easy to deal with. I personally like to negotiate so don’t enjoy the fixed pricing. But, I am more than comfortable referring someone to the dealership.

I'm really impressed with the great personal attention they give u with know pressure.

Wonderful help!!!!! I would recommend this dealership

I worked with Megan on an internet purchase of a used vehicle and it was flawless. I really appreciated that I could reserve the vehicle. Megan made sure everything went smoothly and helped work around a small glitch in the payment process. Highly recommend her! Completely dislike having to meet with the Finance Director and listen to the spiel about buying extended warranties - though that's the industry standard.

I have purchased 2 Jeeps so far from Richard Farris. I even switched dealerships and followed him to AutoNation. He is the best. Super friendly, knowledgeable and professional. I would highly recommend him for your new or used car needs. He goes above and beyond.

My seat heaters in my 2017 Grand Cherokee barely work. The low setting produces no heat and the high setting feels barely warm. I was scheduled to bring my car in on a Saturday to have it looked at. I received a call 2 days prior stating that there is nobody to diagnose my car issues on Saturday’s so I would have to bring it in during the week. This dealership doesn’t provide a loaner vehicle and only provides a shuttle within 10 miles, therefor I had to take a day off work to bring it in. After having my vehicle from Thursday night to Saturday afternoon, my issue is not fixed. I was simply told they are operating the way they are supposed to and they did a flash update to the software. I was previously told by another dealership they would plug something in to see what temperature the seats are heating to. When I discussed this with Brandon, he told me they don’t have any way of doing that and he doesn’t know what they were talking about because he has only worked there for 2 months so he doesn’t have that knowledge. So, I am left with the same issue with no resolution in sight. I previously owned a 2015 Grand Cherokee which had seat heaters that worked so I know the difference! There are also reviews online about this problem. There are other reviews stating the seats get so hot they burn their butts. Mine are NOT working properly and this dealership does not care.

Very responsive honest service.

Terrible. This is why I drive all the way from Dove Valley to Autonation Jeep on Broadway...

Everyone was courteous and most professional.

We were told that our used vehicle had received an emissions test and when we went to register the title found that it had not. Wasted 1.5 hours. Twenty year old sales guy didn’t know what he was doing in general.

Been a customer for many years and all work on my Porsches has been first rate. Not inexpensive, but it’s right and under warranty. Isaac and Tim are great to work with and always keep me informed, and answer all of my questions about the work. Loan cars can be a little hit and miss, unless service is scheduled in advance, but I know that and can work with it. Thumbs up for many jobs well done.

The Service Department is A+. Daevon and his team made the whole experience very smooth. Plus, the dealership has a very inviting guest area!

My overall experience with Porsche Plano was pretty amazing! I walked in, told them what I wanted and walked out within two hours. No complications with anything. Trade went as expected and never had to hasel or deal with anyone.

Don’t call their parts department. They are unprofessional, not willing to help customers. Such a shame for a name brand car

I purchased a vehicle in March 2018. Annually I review my credit report to check for accuracy and potential fraud or identity theft. I have a hard inquiry on my credit report from this dealership. However, by the time we even started looking at vehicles here we had all loan and financing squared away with our credit union. We put about 70% cash/trade down on the vehicle we bought and only needed a small loan, which was already approved and ready to go through our credit union. There was no reason this dealership should have pulled my credit on March 8 – I did not give them permission to do so and that is illegal. I called to inquire about this and was told they couldn’t do anything and that I should dispute it with the credit bureau. I am trying to resolve it directly with them and they are ignoring the situation. Joanna said she would have the GM call me and it’s been over two days and still no return call. A company as large as AutoNation should have procedures in place to resolve credit inquiries disputes, not just pass it off to the victimized consumer. Here is my next attempt to get this resolved before a formal credit reporting complaint is filed with the state of Colorado Auto Industry Division, as this is a violation of the Fair Credit Reporting Act. I refuse to have a ding on my excellent credit history with an unwarranted inquiry. The 1-star review does not reflect the service we received while buying our vehicle.

I had my clutch replaced and IMS bearing updated. Great service!

Very nice people. Of course, I had already decided to buy the stupid car so there's that...

Great experience with Cody in Sales. Went out of his way to help make my purchase quick and easy.

Fast, friendly and handsome.

Brought my Jeep in for a simple recall and tire rotation. I was told this service would take no more than three hours from drop off and they would call me when completed. I dropped the jeep off the night before but I had not heard from them, up to ten minutes before close, so I called them. The tech had to check in the back to see if it was done and stated it was completed. I picked it up the next day and discovered once home they had not rotated the tires as stated on the service bill. Spoke to a service tech on the phone and explained that there is enough difference in front and back tread I can tell they were not rotated. I was told the techs probably did not rotate them because the tread in the front was slightly LESS then the tread in the back tires (2017 front wheel drive Jeep with low miles ) WHAT? Even though they had it on the service order completed and billed for it(I was told at the counter it was completed as well)! I was then told by the tech a manager would call me the next day to resolve the issue but that call never came. I have no way of knowing if the recall was completed I just have their word which has proven to not mean much as of the writing of this review. AutoNation please take of your costumers!

Levi my sales person was amazing! He went above and beyond the call of duty and there was no pressure either. Ryan Kelly helped me near the end and he could not have been nicer or more professional. 5 starts is all I can give?!?

Just PERFECTTTT from beginning to send ! Thanks NICK ! Your great...ALAN M

Very knowledgeable & friendly staff

Great

Very helpful and knowledgable .

Devin Tyler just completed my annual maintenance on my Porsche Cayenne and as usual, the service was excellent.

I brought my car in for multiple recalls, which I have still not received any paperwork or documentation for to prove those services were completed. I also had a check engine light going on and off, which, despite all the research I had done by taking the car to Auto Zone to get a reading and the information I gave them on the error code, they recommended a $2,000 oil pump replacement. I spoke with several auto shops and they each suggested Autonation did not thoroughly investigate the issue - if there's an issue with the oil pump the check engine light would STAY ON, not go on and off as I had explained it had been. I took the car to Pride Autocare and they determined, without any information on my previous experience with Autonation, that a mistake had been made during a recent oil change by an inexperienced tech, and that it could be fixed by performing another oil change to fix the part that had likely fallen off. $119 later, my car is fixed, and I will be going to Pride Autocare whenever I need anything and I won't be going to Autonation unless I absolutely have to. Additionally, the shuttle process is completely disorganized, the tech who checked me in did not communicate with me where/how to sign up for a shuttle ride. The other customers were confused and surprised as well, and when we did get the shuttle ride figured out it was disorganized and the driver dropped several people off across the street from their desired locations. Communication, pre-planning who needs a shuttle where, and organization for this would better serve customers.

5 Stars, Mark will take care of you if you are in need of a car! Couldnt be happier with the process! Would recommend to everyone!

Didn't purchase a vehicle from this dealership specifically but the time I spent here everyone was very polite and professional and I ultimately ended up buying a vehicle from their Subaru dealership across the street.

The service you receive here correlates completely with how much money you are about to spend. I needed help purchasing another key for my locking lug nuts on the Jeep's tires. The service department did not answer the phone so I drove in. The person I spoke with barely even made eye contact as they continued typing on their computer, and made every effort to convince me there was nothing that could be done. Felt completely disrespected. However, when I went in a few years back to originally purchase my Wrangler, the workers swarmed to me like bees to honey.

Thanks for the service :) always grateful

Everyone was friendly and helpful. Went knowing what I wanted, bought the car, and the made the process very smooth.

Used purchase for M5 was super easy with the Mark at this dealer. Hopefully I will get 993 soon. :)

Came into this McDealership to have a noise checked out that seemed like it was coming from the chassis. They put me down for a 9-pt McSpection and when I came back for it told me they couldn't check it thoroughly because it would've taken 4 hours and the technician wasn't onsite that day. Why bother going through the motions? They should have canceled the appointment or when I got there, rescheduled it for another day instead of tying up my car, my time and charging a mandatory service charge. Its a Porsche dealership with about as much enthusiasm as a used car lot selling Buicks. This is a brand that takes particular pride in their heritage and engineering. If a customer hands in a $100k car and notices a noise every effort should be made to track down the issue. For some reason, this dealership disagrees.

Sam C. made the purchasing process fast, easy and enjoyable. Fantastic job! Loving the new Macan Turbo!!

FAST GREAT SERVICE

Fixed our jeep on the cheap

Porsche Plano is an excellent dealership for service as well as purchasing your next Porsche! Devon in service is a great asset to the Porsche Plano team and is always willing to assist in any way possible! They definitely take great care of you and your car!

Good dealership with good selection. No games or issues. Had some service issues with my new Carrera S, but it wasn't anything the dealership did wrong. I would buy here again.

Great service,no hassle and no pressure buying experience be sure to contact Chris if you are looking for a vehicle

My experience with Auto Nation was very poor. It took 2 full days to complete an oil change. I am still waiting for a callback from Wes the service manager. The customer service and responsiveness is sub par.

Richard was one of the best salesmen I have dealt with. The entire staff was friendly and helpful.

Chris went beyond our expectations in professional, easy going, inviting manner! Extremely knowledgeable! We have a relationship we will teasure for tears to come! More than pleased!

I recently purchased a 2018 Jeep Grand Cherokee from AutoNation Chrysler Jeep Arapahoe. I don't enjoy car shopping or pushy sales people so thankfully I got Richard Farris who was absolutely amazing. He wasn't pushy, very patient, and helpful. Probably the best buying experience I've had. Thanks Richard!

3 problems, so far: 1. Warning, AutoNation sells your personal information to 3rd party companies that will hound you to death. Particularly Sirius Satellite Radio. AutoNation supplied them with my cell phone number (on national and Colorado do not call lists), email address, and mailing address. I asked them where they got my info and SSR told me that AutoNation supplied it to them. They continue to call my cell phone every week even after I tell them every time to stop, don't ever call again and remove my info from your database. 2. The used car I purchased from AutoNation Jeep Arapahoe in March 2018 came with one key fob and I was promised a 2nd key fob by the salesman. 3 months and numerous phone calls later, still no key. Now they say that I would have to purchase a replica key myself for $200. They will not even split the cost with me. Not happy about this. 3. They changed the oil in the car when I purchased it but they failed to install an oil plug gasket. Oil leaked everywhere and on everything. Had to schedule an appointment to get car looked at only to find out their service department goofed up. That cost me most of a day. Calling and speaking with a "manager" does nothing. They have my money and that's all they want so screw them. Go somewhere else. I'll never purchase another vehicle from them.

Really impressive inventory and knowledgeable friendly staff

Awesome customer service. Had the pre-approved loan. Literally walked in at 6:30 pm and walked out 90 minutes later with my new "used" Ford Flex. Amy and Jeremy were on point. Couldnt be happier.

outstanding. wonderful customer service. well informed. very accommodating. confident purchasing from them.

Review for Sales Dept: Excellent service. I purchased exactly what I was looking for with no haggling. The process was quick and painless. Dave Conley keep in touch with me through the entire process including additional service upgrades. I'm normally skeptical about the whole process and hate buying cars but Dave made the process simple and enjoyable. A++ Ask for Dave by name. Thanks Dave!!

I recently purchased a used Jeep Cherokee from Autonation. Since I could not see the vehicle in person, Richard Farris, my salesperson, provided me with many additional photos as well as answered my many questions. After I agreed to the purchase, Richard expedited the paperwork and followed through with until it was finalized. We were in a time crunch for delivery of the Jeep and Richard took it upon himself to make sure it was delivered on time and in perfect condition. Awesome experience. Highly recommend.

Great buying experience with Mark! Thanks again!

Tim was very polite and courteous at the outset and maintained great communication channels with me, both for existing service and follow-ups to come. Fast loaner car process and did a great job addressing a billing discrepancy.

Extremely expensive for 20 k service... 1200 dols... will stop servicing as soon as warranty is over...

I dealt with Chris Allen at Porsche Plano and he was the most attentive, detail oriented, and professional salesman I've ever encountered. No pressure whatsoever, and a complete professional!

Omg Lucky is amazing !!! Respectful, understanding, thoughtful and genuine !

Took car in for my 40,000 mile maintenance and Issac took great care of me from beginning to end. Everything turned out great and car was clean when I picked it up.

Tim the service advisor was great, he kept me very informed of the status of my vehicle and made sure everything was perfect.

Always a good experience when dealing with the service department.

I have bought several new cars in Dallas/Plano area over the past 20 years - the latest on Black Friday 2018 buying a Porsche Macan, from Porsche Plano was the best experience singularly because of David Yoder. We bought our new 2018 Macan in about 4 hours the first day we stepped in to the dealership on Black Friday - including test drives. That Porsche does not offer incentives has made David a miracle worker of sorts. David showed us cars with different trims, pros/cons of each and recommended the after market options which we bought. While I have worked with dealerships in other luxury brands over the years, David made the Porsche Plano experience special. David insists on us calling him with questions instead of checking the manual and even showed up at our house to make our old garage door work with the Porsche remote. If you are in the market for a Porsche or a similar brand, first see David and enjoy Suchi and Badri Devalla

Supposedly, the job should only take three hours so my wife decided to wait. It turned out it took a whole day for a regular maintenance job. I don't believe they have offered a loan car. They did took her home though but without a car she couldn't get anything done.

Never thought I would buy a pre-owned Ford F-150 from a Porsche dealership, but I did! Chris Allen went out of his way to accommodate my schedule. The vehicle was nicer than comparable ones I looked checked out at other Ford stores. I was a little apprehensive about going in the Porsche store to buy a $30K truck but everyone there made me feel welcome and pleased I was buying this vehicle. Suzanne in the business office had everything ready to go and I was on my way in no time. They don't keep many pre-owned off brands on the lot, only the best ones! Worth checking out for sure! Thanks for the great buying experience!

Tim, in Service, was very pleasant and professional.

Jeromy Boulet was top notch from the beginning to the end! He made the process smooth and painless and I bought the car of my dreams in record time! Job well done to the entire team at Porsche Plano.

Very open conversation and easy process. Inventory was decent.

I was very pleased with my first experience at Porsche Plano. My service adviser (Manny Venegas) was EXCELLENT and always provided me with updates as my Cayenne was due for an extensive 80K mile service. The price was fair and I received a great loaner car (Macan) while my car was in for service. I could not be more pleased with Manny and the service team at Porsche Plano.

The Porsche itself the best car I’ve ever owned.

Took car in for 8:30 appt. rental was ready. Entire drop off experience took about 15 minutes. Isaac kept me informed of where they were in the process & my car had been washed & was ready when I went to pick it up. Cost estimate was to the dollar. Don’t know how the experience could have been improved.

Outstanding Dealership, Service Department and People. Exceptional service throughout Dealership.

These folks go over and above to make sure the customer is happy with their service.

Excellent service and reception. My "go to" place for repairs on my Porsches.

Excellent service! I'm more then happy with my new Mercedes-Benz s550. I would definitely recommend.

We had a great experience purchasing a car from Mark. The entire office was very accommodating. My son loves his new vehicle.

The concierge was friendly and helpful. They offered me snacks and beverages and then assigned me a sales representative. The sales representative was honest, knowledgeable and non-aggressive. The whole process was pleasant, which is rare for a dealership.

Just had my 4 year service on my "Baby" and the process was very uneventful. Issac was a dream, so pleasant and communicative.

My experience was five stars all the way- have never been treated so well at a car dealership. The Sales people, the Finance crew, and the Sales Manager were all so cool- not that fake nice you get at other dealerships. Highly recommend them!

My service adviser Jeff kept up selling me on services and I fell for it, until he offered me a calibration on my "lane deviation" feature that I don't have. When I told him I did not have the feature he assured me I did. Well... when I picked up my car there was no "lane deviation" feature. I informed the Manager Aaron Woods. First he tried to tell me I was wrong and must have misunderstood. Good thing i have the voice mail my service adviser left me offering the calibration of my lane deviation . The manager said he would "investigate". It's been a week now. Must be a thorough investigation. Scam written all over this one. They got me for $2k.

As always, called Devin with a problem and he had the resources and parts ready when I arrived. Problem solved.

Had a blown tire on my 911 and brought it to Porsche Plano. Everyone in service was very kind and helpful. I received follow up phone calls as to the progress of my repair and also when my car was ready. The car was ready when promised and was washed and ready for me when I arrived. I would use Porsche Plano again for service if needed.

Damaged my nephews car and a week later they decided to tell him to take the car somewhere else!! Unethical is an understatement!!!

“Performance. It’s what we DON’T do.” A friend recently took their vehicle to this establishment for a tint job....a week and a half later, they are still without their vehicle and its DAMAGED!!! They are refusing to repair it! If you value your time, money, property and customer service, go elsewhere!

Just walk to buy. A car and they treat me like I can’t afford , mention that “only a few car afford their car “

Terrible service! Not worth spending your money where they cannot even do a tint without wrecking the car first. An accident can happen to everyone but when you are a luxury car service and cannot repair damage that was caused only an hour after the car was left at your premises it is obvious that customer service is not priority!

Disorganized Buying process and follow up No call backs from F&I when promised.

very horrible and unprofessional experience. I didnt feel welcomed when I came to this location. The saleman named Chris didnt try hard to help me to buy a car at all. It took him 3 weeks to work on my case, and while working on it, he asked for some documents which I found very unnecessary. After I provided him what he needed, I called him several times about my case and he just ignored me, and left my case hanging. I had to go to Porsche Grapevine due to the frustration and I bought my Macan 2018 in Grapevine with no issues. This was the worst experience that I ever had. I will never go back to this dealership again, and would recommend and rather drive to Grapevine to purchase and service my car in the future.

They need to be honest and upfront about there practices. Plus, it takes weeks to get a loaner car there. I would try another dealership, not this one

I purchased a 2017 Cayenne from this dealership last fall and had a good experience with the salesman - Josh. I must say that I went into my first Porshe purchase expecting to have a superb customer service experience, but from there it went downhill fast. First a rat got into the engine compartment and bit through a wire and it was giving me weird warning lights. When I took it in they said it would cost $1,800 to replace the harness as it was not covered by warranty. I asked them to send me a picture and quickly could see that it was just one wire, which I asked them to repair, not replace the whole harness. They would not do it, so I told them to do nothing and took it home and fixed it myself in less than 10 minutes for nothing. The wire that was chewed in two had been stuffed far back up into the bundle of 50 or so wires, so it was hidden from view, which I did not appreciate. I complained to the service dept, the customer service dept, and ultimately wrote a letter to the Manager of the dealership explaining my frustrations and offering to come meet and discuss it. Never heard a word from him. Next, I had a glancing collision with the corner of a curb near George Bush which blew out 2 tires. Thank God I bought the $1,800 tire protection package. Oooopps! Does not cover hitting a curb. So I complained and requested to cancel the policy and get a refund. They agreed, but now 8 weeks later, I don't have the refund and Suzanne, the woman who sold me the policy (from Auto Nation) has not responded to my last e-mail, sent a month ago. …Update to the Tire policy refund. After I posted this negative review on a few sites, I got a quick call from the Manager of the dealership, but all he could say was that it is their policy to replace any part that is not working, no matter how easily repaired. He did request that I send all the emails documenting my problems with the service department and then on the policy refund, which I sent several weeks ago and then never heard anything further. Meanwhile, I still did not receive the refund from the Tire policy and it is now 12 weeks. A new person, Nichole emailed me that a check had been sent to my home address 2 weeks before, and that if I had not received it they would stop payment and re-issue. I said I had not received it and she said she would get it that afternoon and FedEx it to me and send me the tracking number. 5 days later I emailed to find out where the tracking information was and she said, oh yes, let me check on that – and then emailed back that they could not make payment directly to me because there was a loan. I said fine – just send payment to the bank and tell them to credit the loan and notify me. 2 weeks later, I check online and find that there is no payment. Although there was a payment a month ago that was reversed because payment was stopped on the check. Soooo – they sent the payment to the bank even though they specifically emailed me with a check # and my home address. I know this is confusing and long, so I will just stop and say that no one I have dealt with beyond the initial salesman seems to have a clue or care, so if you buy a car there, don’t expect much after the sale is closed. I am due for my 20K service and checked to see what is included and what it costs. Not much and $1,100. I checked with Kwik Kar and they will do the same things including changing all the filters (air and a/c) and flush the brake system for $350. Hmmmm - what to do? No question there – I will save $750 and not have to leave my car for a day at a dealership in which I have no confidence.

I have now bought 2 CPO Porsches through Porsche of Plano and I can't recommend them enough. Although not a super fan of the no-haggle CPO pricing (but all dealers do this now), overall was very satisfied with purchasing process. They are always helpful and answer all concerns or questions. The other thing that I'd mention is that I always feel "at home" there when I come in. The employees who work there seem to really enjoy their job and it shows in how they are attentive (but not overbearing), considerate, and knowledgable. The dealer also does Porsche events that are great fun. So the dealership feels like family/friends. Plus you might get to drive home in a Porsche! There is no substitute.

This dealership doesn’t honor their promises. They practices are questionable. At this point the dealership has given me the run around. I have a big problem with people or companies not honoring their promises

I will never buy another car from this dealership. My experience with them is nothing but problems. I’m not going into all the details, but buyer beware!!! They will sell you car with promises they can not deliver on.

I purchased a 2017 Cayenne from this dealership last fall and had a good experience with the salesman - Josh. I must say that I went into my first Porshe purchase expecting to have a superb customer service experience, but from there it went downhill fast. First a rat got into the engine compartment and bit through a wire and it was giving me weird warning lights. When I took it in they said it would cost $1,800 to replace the harness as it was not covered by warranty. I asked them to send me a picture and quickly could see that it was just one wire, which I asked them to repair, not replace the whole harness. They would not do it, so I told them to do nothing and took it home and fixed it myself in less than 10 minutes for nothing. The wire that was chewed in two had been stuffed far back up into the bundle of 50 or so wires, so it was hidden from view, which I did not appreciate. I complained to the service dept, the customer service dept, and ultimately wrote a letter to the Manager of the dealership explaining my frustrations and offering to come meet and discuss it. Never heard a word from him. Next, I had a glancing collision with the corner of a curb near George Bush which blew out 2 tires. Thank God I bought the $1,800 tire protection package. Oooopps! Does not cover hitting a curb. So I complained and requested to cancel the policy and get a refund. They agreed, but now 8 weeks later, I don't have the refund and Suzanne, the woman who sold me the policy (from Auto Nation) has not responded to my last e-mail, sent a month ago. I am due for my 20K service and checked to see what is included and what it costs. Not much and $1,100. I checked with Kwik Kar and they will do the same things including changing all the filters (air and a/c) and flush the brake system for $350. Hmmmm - what to do?

Just bought third Porsche from Plano Porsche. Impressed with the professionalism of staff. I have worked with other local dealer previously and really enjoyed my new car sales experience at Plano Porsche. Looking forward to new relationship with this dealership. Steve Mc

Mark Laurenzi was great! Best experience in buying a car in my 30 years of buying cars. Went very smooth without a hitch. He spent so much time with me explaining all the features of the car and he was very knowledgeable. Will definitely go back and recommend to all my friends.

Mark Laurenzi was great to work with!

Great customer service and very knowledgeable sales personnel!

Jeff was great.

We had a huge repair done at Porsche Plano. 25,000 mechanical only. We had to take the vehicle back several times. They would say it was ready and we would pick it up and the vehicle leaked oil. This went on 4 times. The last time I picked it up noticed some spots on the windows. Plus smelling antifreeze but temp gauge good. I thought it was tree sap so I took it to the car wash same day and that’s when I noticed pits on the outside glass. I have no clue how they would of done this to our vehicle. I’ve called Service Advisor and email with no call back. I left message explaining issue with Service Manager and I have not been called back. We have put very few miles on vehicle since getting it back because we are scared it will start leaking oil. Never return calls, very unresponsive. We have used the Porsche store in Dallas and had great results but our vehicle broke down in Plano this last time. Sloppy work and vehicle damaged and Service manager ignored my calls. It’s been a little over a week to give them the opportunity to repair the damage and do the right thing. I would really think twice about using this store.

We had a huge repair done at Porsche Plano. 25,000 mechanical only. We had to take the vehicle back several times. They would say it was ready and we would pick it up and the vehicle leaked oil. This went on 4 times. The last time I picked it up noticed some spots on the windows. Plus smelling antifreeze but temp gauge good. I thought it was tree sap so I took it to the car wash same day and that’s when I noticed pits in the window glass on outside. I have no clue how they would of done this to our vehicle. I’ve called Service Advisor and email with no call back. I left message explaining issue with Service Manager and I have not been called back. We have put very few miles on vehicle since getting it back because we are scared it will start leaking oil. Never return calls, very unresponsive. We have used the Porsche store in Dallas and had great results but our vehicle broke down in Plano this last time. Sloppy work and vehicle damaged and Service manager ignored my calls. It’s been a little over a week to give them the opportunity to repair the damage and do the right thing. I would really think twice about using this store.

Great experience with Chris Moore. Very knowledgeable and easy to work with.

It was a great experience and I would recommend this dealer to my friends and family.

I love my new Porsche Macan "S" and I love my new Porsche family!! My salesperson Neil is the best there is!! Thank you all for a wonderful and memorable Porsche 70th Anniversary 3-hour, 98 mile rally through the hills and back roads. We all had a blast and ended with a lovely luncheon at Noah's in Allen.... Thanks again to all the Porsche of Plano people!

Christopher Campbell Moore gave us 100 star service! Totally awesome!

Jeff was attentive to all of my needs and kept me informed of my service. He made the service trouble free.

Good before and post service Good communication Jeff was good to work with

Isaac and Devin were an absolute pleasure to work with! There was a little mishap regarding my vehicle showing as registered to the previous owner, but nothing that couldn’t be resolved in a timely manner. Devin was able to get my vehicle registered properly in their system. I brought my vehicle in for regular standard maintenance on a Friday morning, they provided a 2018 Porsche Mecan for my interim vehicle while they provided the required maintenance on my 2013 Porsche Cayenne, and my vehicle was serviced and ready for pick up the following Monday. They washed and vacuumed my vehicle prior to pick up and my over all experience with Isaac and Devin was nothing short of outstanding customer service! I will continue to have my Porsche Cayenne serviced at Porsche Plano until I decide to trade it in for another Porsche. Outstanding cars with outstanding customer service! What more could anyone ask for?! Thank you Isaac and Devin! I couldn’t be any happier!

Isaac and Devin were an absolute pleasure to work with! There was a little mishap regarding my vehicle showing as registered to the previous owner, but nothing that couldn’t be resolved in a timely manner. Devin was able to get my vehicle registered properly in their system. I brought my vehicle in for regular standard maintenance on a Friday morning, they provided a 2018 Porsche Mecan for my interim vehicle while they provided the required maintenance on my 2013 Porsche Cayenne, and my vehicle was serviced and ready for pick up the following Monday. They washed and vacuumed my vehicle prior to pick up and my over all experience with Isaac and Devin was nothing short of outstanding customer service! I will continue to have my Porsche Cayenne serviced at Porsche Plano until I decide to trade it in for another Porsche. Outstanding cars with outstanding customer service! What more could anyone ask for?! Thank you Isaac and Devin! I couldn’t be any happier!

Great experience - Mark was very helpful. Had identified Macan Turbo as the direction I was leaning, but Mark was knowledgeable about both his own product as well as the general market. Also gave a thorough walkthrough of the car on sale

Wonderful buying experience. Recommend dealership.

I drive from northern New Mexico to Dallas/Plano for all my Cayman's and Boxster's services. I have known these guys personally for over 30 years and they have never failed to live up to my expectations.

Taking a car to Plano Porsche is like no other car repair experience. It is that good. First, the place is immaculatley clean and organized. You are never rushed with a lot of other vehicles that need servicing. Tim is my service advisor and he is the best I have ever dealt with. He is available any time day or night. Responds even after hours. Greets me when i arrive and remembers who I am. You don't get that at other dealers. He knows the vehicles inside and out. Plano Porsche will spoil you. Once you buy a car there an have it serviced, you won't want to go anywhere else.

Excellent experience! Easy to deal with and very attentive.

If you are in the market for a Porsche, ask for Joshua Creadeur @ Porsche of Plano. He was very professional, knowledgeable, and made the entire buying process pressure free. After a test drive, we returned and purchased a Cayenne. I highly recommend Josh Creadeur for sales!

Chris Campbell Moore was excellent to work with. He was knowledgeable, professional and patient with my many questions. Chris was tech savvy and had my deal 99% done before I drove to Plano from OKC. My experience was stress free.

Went in for an oil change, came out with a major service. A little surprised.

same experience than Jesse below but with a different advisor, Tim. I bring the car for regular maintenance that i think it is covered so end cost to me 0. Tim confirms this as i dont sign any quote or estimate nor authorize if there is a cost. When car is ready i get a text from Tim that car is ready. When i get to the dealer, someone, not Tim told me i have to pass thru the cashier first, ok. To my surprise there is a bill of 1500$ of which i was not informed before NOR anyone told me that the work will have a cost at any point of the process. I feel lied by Tim and dissapointed by the whole transaction/porsche Plano. This is my second porsche i bring to you and Isaac was taking good care of my first one every time. Today i receive a call from Aaron, service manager saying that the original paper filed by Tim has the cost next to each concept i asked for maintenance, i tell him Tim never told me the cost of anything nor mentioned these will have a cost but that i was covered by the warranty, so those costs where added later and i was never informed nor i authorized anyone with a cost. Aaron said he will check with Tim and get back to me... he never called me back. Thanks but as a customer i want to know the price of the work that will be done to my car before any work begin, i think is normal. You lost me as a customer.

Thank you Jeff. I had my 2014 Porsche Cayenne serviced at Porsche Plano, Jeff was my service advisor and he went above and beyond to provide excellent customer service.

Isaac Madrid is my service advisor and has been for many years. He always treats me like I am the only customer. He always has a smile and is always so patient with any of my issues. I feel like I am part of the Porsche Family anytime I step into the service department. Everyone there is very kind, but Issac is the best!! He helps me to keep my special Porsche in tip top condition!

Mark Laurenzi helped me and did an excellent job! He was very professional, knowledgeable and the entire process was pressure free. I received a fair trade in value for my car and they were asking a fair price for the new/used car that I was interested in purchasing. I was not buying one of the more expensive vehicles on the lot, but was treated as though I was. Even before committing to a purchase, Mark offered to show me the service center and again, never any pressure. He's a car guy and knows he's selling a good product. The evening I test drove the vehicle Mark stayed late and never once mentioned it. It felt like he would have stayed as long as I needed. The following day I return and purchased the car. Mark took the time to explain many of the vehicles features to me, I felt very comfortable driving off the lot. In the 30+ years I've been buying cars, no one has ever been so thorough before making a sale, as well as after. In my experience, once the purchase has been made, the sales persons entire demeanor changes, this didn't happen with Mark. I would highly recommend Porsche Plano!

Extremely helpful, went out of their way to return car back to me.

Excellent customer service provided by Devin Tyler in the service department.

Despite being from Connecticut and 1,600 miles form Plano, TX, I ended up trading in my Macan S and buying my 911 turbo at Porsche Plano. Samantha Ciccone, the Porsche Brand Ambassador, who assisted me in the purchase process was just outstanding! From reserving the car until I was able to make the trip to Plano to test drive it, going through the paperwork process and the shipping and delivery of the car. All flawless! If you are looking for a new or pre-owned Porsche in Texas, look no further!!

In and out quick. Great people no up sale attempts

I called about 3 weeks in advance to schedule my service appointment. I indicated that if the car needed to be there overnight, that I would need a loaner vehicle. On the day of the appointment, I was greeted outside as soon as I pulled up. Devin made sure all of my information was up to date and quoted me an approximate price for the servicing. The loaner vehicle was ready quickly...that whole process took less than 15 min. My service advisor, Isaac, texted me later that afternoon with a short list (along with prices) of a few maintenance issues he suggested be taken care of. I called him back to request he move forward with the recommendations. He said my car would be ready the following day. Isaac is always very personable, knowledgeable, and accessible. I picked up my car the following day, and the entire process went smoothly.

I had my 911 worked on yesterday morning. John took care of everything and did an awesome job. His knowledge and professionalism was beyond my expectations. Very pleased with Manny, The service advisor. He did everything to make my visit pleasent one. I can't recommend John highly enough for taking care of my Car. Great Experience... George W.

ONLY PORSCHE DEALERSHIP WE GO TO FOR OUR PORSCHE'S & SERVICE!!! JEROMY BOUET IS THE BEST PORSCHE SALESMAN PERIOD!! TIM SHAFFER IS THE BEST SERVICE ADVISER PERIOD!!

I saw a car I was interested in online and contacted the dealership. They had the car ready for me to drive when I arrived. A few days later when I was ready to purchase the car, they had all of the paperwork ready for me when I came in after work. It was fast and easy. Definitely the best car buying experience I've ever had.

Dealership and sales personnel were all first rate.

Mark Laurenzi was terrific to work with. My experience was extremely positive and I am very pleased with the new car. I will be back...

Got introduced to Chris Moore to discuss a Macan. We really enjoyed his low key approach and his knowledge of the car. After a test drive and visiting other dealers, we returned and bought a Macan S. We love it and highly recommend seeing Chris when you're in the market.

Elmer Carino reviewed Owen Scales of Porsche Plano. 5 stars to Owen for his professional approach and in putting together a great lease package on a new 2018 Cayenne S Hybrid. Ended up with even lower payments than on my previous lease on a 2016 MB GL Blue Tec. Thank you Owen, and wish you continued success.

From the moment we walked in the door we felt welcome and respected. We were focused on purchasing a Macan but needed guidance to determine the specific model. David was very extremely helpful showing us the differences and similarities... and amazingly patient in tracking down the exact configuration we chose in the end. We truly felt welcomed into “the family” as he introduced us to various members of the staff and showed us the facility.

From the moment we walked in the door we felt welcome and respected. We were focused on purchasing a Macan but needed guidance to determine the specific model. David was very extremely helpful showing us the differences and similarities... and amazingly patient in tracking down the exact configuration we chose in the end. We truly felt welcomed into “the family” as he introduced us to various members of the staff and showed us the facility.

We leased a 2018 Cayenne from Josh Creadeur. The attention and service were great. Everything about our experience was super.

Nothing but first class service the salesman was down to earth and explained everything to me.They work like a team from salesman to sales manager aplus

I worked with Isaac and he was awesome. Very attentive and a great listener.

Joshua Creadeur was very helpful and great with follow-up on all me questions throughout the sales process. Each time I contacted him, he responded very timely and kept the process going smoothly. I am in Florida and purchased the car remotely from Porsche Plano. I would recommend this dealership based on my interactions with Joshua and my overall satisfaction with my car purchase.

From the time I drive up to Porsche Plano, I consistently receive exceptional service from the excellent customer care to the detailed and accurate work!

We had a great experience! Owen Scales educated us on our new Cayenne and was extremely professional throughout the buying process.

Saw this red 718 Porsche Boxster on line at Auto Nation. Chris Allen who I have purchased another Porsche from reached out to me to say he was now at this location. Drove up on Jan 1 to look at it as the deal look good on line. Mark the manager and Chris worked well together and car was just what I wanted. Was able to get the deal done and drive out and they stayed last early close to make sure everything happened. Great experience no high pressure sales and Chris Allen has been a great to deal with.

Mark made it a great from the beginning. After a frustrating experience at our local Land Rover/Jaguar dealer Porsche was a breath of fresh air.

My wife and I were looking to purchase a new car and we weren?t sure which make and model we wanted. We did a lot of research online, made a list of dealerships we wanted to visit. We spent all day on a Saturday talking to sales agents, their managers and finance personnel. It was the same process, presentation, sales gimmicks until we stopped at the last deslership on our list, Porsche Plano. All that changed when we met Josh Creadeur. He was very professional, knew his product, and went over every detail of a MacanS that we had our eye on. He was no pressure, no haggle! He made us feel appreciated and important. He introduced us to staff, gave us a tour of the entire dealership and made us feel as though we were being welcomed into the family. We purchased the Macan from him and plan on returning to Josh at Porsche Plano when we are ready to purchase a vehicle for my wife. We liked the selection, the dealership, and most of all, they have true professional who is considerate and courteous in Josh Creadeu! Thank you Porsche Plano! John and Gaila Barnett

If you are in the market for a new or used Porche, I highly recommend Porche of Plano. Ask for Mark Laurenzi in sales. He made the entire buying process very easy and great follow up. Same goes for their financial department.

Great car buying experience No hassle, great car. Would buy from again

Outstanding service throughout the entire process by Mr Chris Campbell Moore!

Always outstanding. Service is quick and they even wash my car.

My service consultant was terrific. Unfortunately, I set up the appointment on line, but when I arrived at the dealership, they had no record of it. They took care of me anyway.

My purchase experience with Porsche Plano was exceptional. Sam, my rep, was extremely attentive and her follow-up and assistance during the sales cycle was consistent and professional. She addressed many questions, even before I made it into the dealership. Four months till spring, then perhaps a 718 S... Conway

So there is a dilemma with my follow-up. Porsche replaced the starter and the car fires up crisp everytime, which is really nice. I give that 5/5 stars for that, for the right diagnosis. However, the service should really get 0/5 stars. Actually, negative stars if it was a choice. There was a giant communication issue between Jeff and I. What he heard, and what I tried to convey were two different things. I had three other issues another dealership is fixing when I bought the car. However, I believe I clearly stated if it is covered under the warranty, they are welcome to fix it. (Extra money right?) I was not sure if it was covered under my warranty, but Jeff assured me it is his job to find out. Not stating he had to do a diagnosis first, which is at my cost. Odd, because I told him the exact issue with the car. I know from the dealership I bought it from. However, I lived 6 hours from it. Convenience eh? Second, Jeff stated I was missing a sub-frame piece #987 331 161 05, which he stated is a hazard/unsafe if was missing. He said I would have to sign a form saying I am driving the car knowing it is unsafe, since the part is missing. I never sign this document, nor do not have this to show the original dealership i bought it from. Then the day when I went to pick it up, I was called early in the morning and told it was fixed/ready to go, but was not told until I arrived they needed payment from the warranty company prior. ALSO, I was charged for two diagnostic fees, which I paid because I did want my car. However, I got my car at 5;30pm. I did write two emails to address my concerns to the service manager Aaron Woods and Mike Marsh. Aaron was prompt on responding, but I believe there was a communication issue with him/not on the same understanding. He kept stating his technician needs to get paid, but he said if it pleases me he would refund one diagnostic charge. Both should have been refunded. EVEN WORSE, and this is a giant PROBLEM. Mike Marsh called me, starting talking, and then stated "he needs to look into it, [and] he would call me back". He NEVER did. Like I reviewed, the parts department has been great. The service department is HIGHLY NOT RECOMMENDED. My experience was poor here.

So there is a dilemma with my follow-up. Porsche replaced the starter and the car fires up crisp everytime, which is really nice. I give that 5/5 stars for that, for the right diagnosis. However, the service should really get 0/5 stars. Actually, negative stars if it was a choice. There was a giant communication issue between Jeff and I. What he heard, and what I tried to convey were two different things. I had three other issues another dealership is fixing when I bought the car. However, I believe I clearly stated if it is covered under the warranty, they are welcome to fix it. (Extra money right?) I was not sure if it was covered under my warranty, but Jeff assured me it is his job to find out. Not stating he had to do a diagnosis first, which is at my cost. Odd, because I told him the exact issue with the car. I know from the dealership I bought it from. However, I lived 6 hours from it. Convenience eh? Second, Jeff stated I was missing a sub-frame piece #987 331 161 05, which he stated is a hazard/unsafe if was missing. He said I would have to sign a form saying I am driving the car knowing it is unsafe, since the part is missing. I never sign this document, nor do not have this to show the original dealership i bought it from. Then the day when I went to pick it up, I was called early in the morning and told it was fixed/ready to go, but was not told until I arrived they needed payment from the warranty company prior. ALSO, I was charged for two diagnostic fees, which I paid because I did want my car. However, I got my car at 5;30pm. I did write two emails to address my concerns to the service manager Aaron Woods and Mike Marsh. Aaron was prompt on responding, but I believe there was a communication issue with him/not on the same understanding. He kept stating his technician needs to get paid, but he said if it pleases me he would refund one diagnostic charge. Both should have been refunded. EVEN WORSE, and this is a giant PROBLEM. Mike Marsh called me, starting talking, and then stated "he needs to look into it, [and] he would call me back". He NEVER did. Like I reviewed, the parts department has been great. The service department is HIGHLY NOT RECOMMENDED. My experience was poor here.

Just picked up my 911 Targa 4 GTS from Porsche Plano. My sales person Josh Creadeur was great to work with. Not only was he friendly, but he guided me in selecting the perfect car for my needs. He completely changed my view of the car buying experience. No pressure sales, answered any and all questions and made the process seamless. I would highly recommend Porsche Plano but also Josh. If I could buy all my future cars from him I would. Thanks again Josh!

Our experiences was great! Our salesman made everything so easy!

Our experience was great! The salesman made everything so easy!

From the moment we walked in till the moment I drove out with in my Macan, the experience at Porsche @ Plano was simply stellar. What made it special was the high touch service Jeremy Boulet provided. He made the whole experience thoroughly enjoyable and kept me updated during the entire process as the car got built at Stuttgart through its transportation and afterwards as we got further enhancements done to the car such as lo-jack etc. I would definitely recommend this dealership and especially Jeremy to any of my friends and family!

Excellent staff! Everyone was patient with questions and eager to give me a fun buying experience. No pressure.

Buying this Porsche was quick and efficient and the car is a lot of fun to drive.

Exceptional service and very professional. I bought a 2018 4s Panamera. I dealt with the service dept regarding my older Panamera and they were great as well. As a business owner my time is limited, they respected that and worked around my schedule. I highly recommend!

Exceptionally good experience. Can't think of a thing Porsche of Plano could have done better.

My wife and I were looking at purchasing a Lincoln MKT from this dealership. Due to the fact we live 800 miles away I didn't know how it would work to buy over the phone/emails. But they do it regularly and knew everything we must do. When my bank sent the check USPS lost the check and the process took a week longer than it should have and they we patient and had no problem waiting to work through the problem. Haven't received vehicle yet as it will ship this next week but would do business with them again anytime.

I went to Porsche Plano 2 weeks ago and met Jeromy who make the whole experience a pleasure. Next day a was driving a fabulous Carrera S. I will be back next year to get a GT3 :) Eduardo

Owen was great and walked us through the entire buying process as well as the car

I've tried calling their service desk several times over the course of this/last week and no one ever answers. I finally got someone in customer service and she took my details and said they'd call me but that was 3 days ago so I ain't holding my breath. I'm new to Dallas so I guess I won't be using them for servicing my Porsche or any new additions to my garage.

General Manager, Craig, was super helpful and took his time to talk to me about the value of pre-owned Porsche and the warranty involved. I am so happy I decided to run by there after checking out Porsche's elsewhere! I am very happy with my purchase and the service from Sales Manager, Owen, who walked me through all the details on operation of the vehicle!

I recently purchased a Cayenne from Porsche Plano, my first purchase from this dealership. Our salesman Jeromy was a pleasure to work with - he was professional, friendly, and knowledgeable, and went above and beyond to ensure the process was smooth and stress-free. Great experience!

Overall very good experience. Very helpful sales rep.

I get great attention to my Porsche needs at Plano Porsche. Communication from the staff is spot on and the work I've had done on my cars is right the first time. The guys in the parts department are great and my hat's off to John G. for the fine work he does and the Service staff for their support.

Great service. Worked with me to ensure that the purchase was exactly what I wanted...were even able to get the wheels that I wanted on the vehicle. Great buying experience.

We had a great experience buying a 2017 Macan. Jason was our salesman and he helped us overcome difficult timing issues to get the car. Thank You, we love it!

OUTSTANDING service and follow through by Jeremy salesperson

Great. I would recommend this dealership to all my close friends. Great service. Great car.

Thank you Becky! Got in and out quickly and the car wash was so appreciated!

The salesman Was very nice and helpful with me . Also he clear up all information about my car and give me some advise in some point . He was the best salesman I had work with him

Purchased three vehicles since 2010. Extremely satisfied with the entire experience. They perform all of our service on the Porsche's. We are always treated fairly. They truly go about and beyond. The relationships we have formed at Porsche of Plano we consider friends.

The purchase process was very efficient and professional. In all the amount of time spent test driving two cars, coming to terms and walking out with the keys was no more than 1 1/2 hours.

Neil was very helpful and went above and beyond most salesmen. I really appreciate him taking a personal interest. He is definitely an asset to Plano Porsche!!!!!!!!!

Top notch buying experience. It was painless, professional, knowledgeable, friendly, and very helpful. Sales guy (Owen) was great.

Technically I would give them a 2.5. My vehicle got fixed and they did me a "favor " by picking up a portion of the cost of a known issue. Note, an issue that the service representative said should be a recall issue. Problem is that Porsche typically repairs these in warranty and mine is super low miles so it went bad right after. So ok they did me a solid. The unprofessional portion came 2 weeks after completion by calling me because the sales representative forgot, his words, to add tax to the bill and portion they picked up. Now 400 bucks isn't a lot, but I won't be back. I hear Park Place is much more honest.

I have been a customer for over 6 years. Always pleased with this dealership

Fast and easy car buying experience. Professional and knowledgeable staff:

Samantha at Plano Porsche helped me purchase my Porsche. She was helpful in every aspect of an online purchase from halfway across the country. I don't believe I could have done this without her. Thank you Sam!

I scheduled my first oil change online for a 10 am time slot. The oil change took over 2 and a 1/2 hours. At one point I was told some of the staff had gone to lunch and it was going to be a little longer. Really, they leave for lunch but I can't because the oil change is taking more than two hours!! They never gave me updates on what was taking so long. Then I get my bill for $220 for an oil change! When leaving they tell me the next service will take over 4 hours. No way will they do my next service or any other work on my vehicle ever again.

If you are a serious Porsche enthusiast or collector DO NOT BUY HERE. I bought 2004 911 Turbo X50 Cab with assurance ALL systems fully functional on the car - and paid their asking price. They shipped the car to me in NC with inoperable rear spoiler and after many calls and emails told me to go away. Do not employ them for PPI. This was intentional despite Sales assurances in writing. Mike Marsh, general manager will not support their deals after the sale, whatever the case. Local Porsche dealer estimated $4000 fix. Plano disabled the spoiler warning light so untested. Their "great " 125 point Autonation warranty inspection program is worthless. This is my 16th Porsche and first review.

Everything was great!!!! From the beginning to delivery!

Best customer service that I have ever received was from Owen Scales. He went above and beyond to make sure that everything that I asked for or wanted was taken care of. Thanks Owen and I will definitely pass your information to my other colleagues that are considering buying a Porsche.

Enjoyed working with Jason who was very professional and took the time to explain the process.

I had been looking to purchase a Panamera for over a year. I had contacted dealerships across Texas and received the best service and response from Plano Porsche. Specifically, Colin Kurth was professional and responsive. I thought he did a fantastic job and would return to Porsche Plano to purchase a vehicle again.

The people that run the Service department are the reason for: EXEMPLARY Service?????? Issac is AWESOME and you are very fortunate to have him??????

Great service provided. Ask for Isaac or Tim when getting serviced. They know their shit, and always professional. I've never had any problems or paid for service I didn't need.

Best service on my GT3 that I have ever experienced. John Gladwill is top notch - goes above and beyond to make sure the service is +1.

Was in for annual state inspection- in and out, quick service.

I have owned 3 Porsches and absolutely love the service at Porsche Plano!

Isaac took care of me when I had problems relating to an oil change done elsewhere. The service was professional and cost less than I expected.

Tim Schaeffer always provides top notch service. We've gotten 2 Porsches from Porsche Plano and always had a great experience. Would recommend them to anyone - both the car and the dealership!!

Horrible and very unprofessional experience with Mr John Gladwill and Porsche Plano. Attempted to take unfair advantage of my wife's inexperience with vehicles.When I drove up with her the next day in our Porsche, Mr Gladwill was shocked and appalled. Sad that this day and age salesmen take advantage over women searching for cars. Would definitely not recommend this dealership.

Took my 2016 Cayenne in because the car was "spurting" every time it was engaged. I call the service department and was told to bring it in because the Cayennes of that year was having issues that they were well aware of. My car was taken and I was given a loaner, the whole process went smoothly. I was very please with the people and with the job done!

My experience was great everything went along smoothly as planned.

My service adviser is the best. He got my car right in and service was complete before I expected!

I had my state inspection and it was done in no time flat and with a car wash to boot!

Excellent customer service. I would highly recommend this dealership if you are in the market for a new or used car.

it was a Good service , knowledgeable Advisor and fast turn around

Nice experience with professional people and expeditious service!

Tim Shaffer did an excellent job of working with our extended warranty company to get the most out of our coverage. Excellent Service!

Mark, was a pleasure to work with. Very professional and very knowledgeable.

Service appointment was easy to make by phone with Devin, ready at the scheduled time and performed as expected. Time to perform was what I expected it to take. Car was washed, interior cleaned and came out looking great. I have had the car serviced here, at the dealership where purchased, since new with the same results each time. Very satisfied with their service. I would recommend to anyone.

Great experience, easy to work with, very knowledgeable

Devin was great. Communicating with me the entire process. Very good experience working with the staff at Porsche of Plano

Loved the whole process! I was following Adrian Jacobs to his former dealer and I was very impressed!

Great purchase experience David Loder took great care of us.

Was a pleasure. My car, papers were ready when i showed. Thank you for making it very pleasant.

The Serbia was first class from the minute we walked in the door to the time we left. Our salesman Mark was very knowledgeable about his product and answered all our questions.

Isaac is the best always go to him if you need your car serviced. Don't go to Jeff he is very rude and does not talk politely with anybody

With many car dealers you feel like you come away with covered in slime, always feeling something dirty just happened. But it was completely different with Porsche of Plano. I came away grinning from ear to ear. The car had something to do with it but overall experience added to the smile too. I was surprised at how much the staff seemed to exude interest and love for Porsches and their customers. I never felt pressured or that they were hiding something. They were very upfront and patient. They knew this was a big decision for me and wanted to make sure I was completely satisfied. And I was! Highly recommend Porsche of Plano. Great staff, Collin and Sam were amazing. Great facilities. If you are in the market to get a Porsche in Dallas, this is the place to go.

Great service. Great loaner car. The work was properly done and the car was washed.

Labor and parts costs are obviously high, but repairs are done right with qualified mechanics.

It was an excellent experience, no haggle, decent offer on our old trade in. They took care of us

Good location, easy to get there, clean setting, friendly service people

Excellent service and pleasant employees. Made the purchase and trade quick and easy.

Simple and easy. Car was ready to go in the time I was told. Service was explained and also my next service was discussed.

Three years ago we purchased our 2014 Porsche Panamera 4s from John. We live in Colorado and drove here to purchase from them, that is how great they are. We came down yesterday to look at another Porsche that we are purchasing from John too. John and his people are the BEST!!!!

Recently bought a new 911S from Mark L at Porsche Plano, and it was an great experience. The process was smooth, easy and there were no surprises. I'd highly recommend both Mark and Porsche Plano.

Service was amazing. I have owned numerous other high end cars and Jeff was the best I have ever had. Very professional and thorough with constant updates during the whole process. Coupled with a great demeanor.

Really appreciated Samantha for all her help as well as the manager Jon. Highly recommended. I bought a Macan S and it was a great experience.

Isaac went above and beyond the call of duty to get my car repaired!

Had a great visit today. Thanks to Neil for sharing his love for cars with my son.

Owen was extremely helpful and polite throughout the entire process, from our first visit to ordering and receiving my new car. Thanks Owen!! Sherry

Very pleased with my purchase which went very smoothly

Awesome as always. Devin takes great care of me every time I'm in there.

Tim Schaffer in service is one of the best! Always goes above and beyond to help me quickly without a wait.

Samantha provided the right amount of knowledge and support in my purchasing process. I was very satisfied with the entire experience and staff at Porsche Plano. I would recommend to others to purchase from salesperson and dealership

We came in 15 minutes before closing time. Our sales person David did not make us feel bad for being there so late or keeping him late. We had our own financing, but it was delayed due to our bank'statement processes. He was very patient and had my car ready 2 days later. It was a great experience and I will definitely be a repeat customers should the opportunity present itself!

Devin takes great care of me when I need service in my Macan. He's extremely polite and patient.

Very pleasant, sales person was very responsive and helpful.

Plano Porsche is the best dealer in Dallas / Fort Worth. From sales to service and everything in between.

I requested info on a vehicle that unfortunately had already sold. The nice people at Plano Porsche let me know if was sold and continued to stay in contact anyway and have offered several other solutions. So far, there is nothing that fits what we are wanting but it's nice that they cared enough to continue emailing me and trying to provide a solution

Annual Maintenance performed on time. Loan car was quickly provided.

very professional. All work completed in time frame promised. free loaner

David was great to work with, and very knowledgeable about Porche. What a great asset he is to the dealership! The overall experience was excellent.

The trade in offer was fair and the asking price of the vehicle was fair. One of the best car buying experiences I have ever had.

Great experience! Got exactly what I needed from Colin. Ironically, I have never met him in person yet. Was his day off when the opportunity presented. And a big Thanks to Mark L. for managing the "handoff". Bob

Great experience of buying a new car from Mark Laurenzi . Would definitely buy from him again.

Jason had the car ready when I arrived. We took a complete test drive on the tollway. The Audi A8L is a cruiser and needs to be 'air'd out' on a good road. The car was presented in very good condition at a competitive price. The offer for my trade was about 10% low. I returned the next day with checkbook and printout of a national used car price book. They agreed and we closed the deal. Some minor issues were handled immediately. Talk to Jason.

My sales person, Jason DeArmond, was great to work with and very responsive to my many questions about the car. I bought it sight unseen based on his help with inspecting the car, photos he took and answers to my questions. He even contacted the former owner for me to verify whether the car had been tracked.

Excellent Customer Service. Honest and Great employees. Enjoyed doing business with them.

I took my Porsche 911 in for annual service and maintenance. The service I received was exceptional as it always is when I visit Plano Porsche.

Adrian did a wonderful job helping us choose the right car for our needs. We love our Cayenne!

Working with Mark was terrific! My family has purchased several cars there and love the experience.

Reputable credible sales people. No pressure buying.

Good experience and very easy. I love the Macan and look forward to driving it for many years!

Perfect service department. It was my first visit and great staff.

Mark, our salesman, was very accommodating in making our purchase smooth. We had a time constraint on the actual purchase day and he did the paperwork in advance to help with the process. He also kept us in the loop on delivery dates, etc. It was very helpful to know he was on top of the sale!! Thanks, Mark.

The service took much longer than expected considering the nature of the repair. I had requested return of my old parts so I could use them as a core on a rebuild. The service writer acknowledged and agreed to put the parts in my car but failed to do as promised. When I asked about the location of the parts I was told they were thrown away and could not be retrieved. I told the service writer that I needed a remedy but he ignored my follow up emails. This is a dealership that sells cars $100k+ and I would expect better than just a two sentence email with no offer of a solution.

colin is personable, honest, and knowledgeable. he is a pleasure to work with. i will continue to buy cars from colin.

Very pleased with the experience. The car is wonderful, and the staff was easy to deal with and helpful. I felt the deal was equitable, and my trade-in was properly valued.

Recently bought auto and had excellent, fast, no haggle service from Josh. He also called back a few days later to make sure everything was going well.

Excellent service, customer service and follow up. Overall, everyone I interacted with was positive, professional and very helpful

Service completed professionally. The serviceman was very informative and communicated with me about all the issues.

Outstanding customer service experience. The sales process was efficient as well. Great people!

This was the best vehicle purchase experience in my entire life. Owen Scales was extremely friendly and knowledgable. When it came time to sit down with Nicole and run the paperwork, she had everything in order and this was the easiest finance process I have been thru as well. The purchase from start to end seemed like 1/4 the time I have had to deal with other dealerships.

Porsche Plano is a nice facility but the Sales & Service department are mediocre at best.

David Loder was our salesman. He was a great non pressure salesman to work with and very knowledgeable about the Porsche line of cars we were interested in. He was also very friendly and courteous.

I had such a good experience buying my Porche Macan GTS from the Plano dealership. I did a lot of research before making my final purchase. I chose Plano Porche because they had excellent customer service and the best price. Once I decided on the Porche Macan GTS the buying experience was so easy. We did everything over the phone and picked up our Macan. Jason was awesome. He was very knowledgeable and patient. I had never owned a Porche and I had many questions. I'm so happy with my purchase and will definitely be back to buy me next vehicle from Jason Dearmons from Plano Porche.

We recently purchased a two vehicles at Plano Porsche. I can honestly say it was the best experience we ever had Porsche Plano dealership. Jeromy he is awesome sales person and great customer service skills. Thank you all for your help buddy.

Great Customer Service by Jeromy. Always recommend buy car from here

Always excellent service and quality work! Very welcoming dealership that goes above and beyond my expectations. Thank you, Isaac!

With 12 months remaining on my 2014 Porsche Cayenne S lease, I stopped by Porsche Plano to start looking over my options. I was intrigued by the Macan and wanted to see if it would be a candidate for me when the time came. Josh Creadeur did an outstanding job demoing the Macan and discussing my options which turned out to include Porsche releasing me from my Cayenne S lease and putting me into a beautiful 2017 Macan GTS. Josh addressed every question, helped me get credit for remaining warranties I had on the S like wheel and tire warranties, and throughly reviewed the operation of the Macan before I drove away. His professionalism, follow-up, and friendliness were refreshing! I highly recommend seeing Josh at Porsche Plano!

Excellent Service. The Service Advisor Issac goes always above and beyond to make sure everything is taken care with your vehicle.

The sales person, Jason did an extraordinary job assisting us. He is very knowledgeable about the vehicles and patiently explained the differences of the models, introduced the new features and even helped us programed both keys after we bought the vehicle. He doesn't play the number games but help customers in any way he can. He's very professional and nice to work with. The lady who processed our purchase papers is also nice and organized. Our auto purchase processing was pleasant. We highly recommend this dealership, especially the sales person Jason.

The team was helpful. I forgot my car insurance card so they had to drive me home and pick me up. Sorry.

They have the Porsche I want, someday�I love that place me and my ex- husband had a Porsche each....mine was silver, his was midnight blue...Now the midnight blue one will become my son's who will be in the 11th grade next year at Allen high school ...a 1989 928...a classic, in mint condition, with sunroof. So proud�

Best car buying experience ever! Sales guy, Joshua, was exceptionallly knowledgeable and a very non pressure sales rep.

Isaac Madrid is always very helpful and reliable. My appointment went very smoothly.

Well-experienced, highly trained service technicians along with high quality, responsive customer service at this dealership that regularly works hard to make the customer happy.

This was our second visit and I ordered my car from Owen Scales.

As always, EXCELLENT service - excellent quality, very professional and quick turnaround!!!

Great service and prompt on communication on the needed repairs. Worked directly with my warranty company to approve charges. I was given a nice clean Cayenne to drive all weekend.

Mark gave us great service without pressure. We were able to purchase the vehicle and take it Home. The trade in was fair,

I worked with Mark at Porsche in Plano. He made the experience easy and actually enjoyable. He helped me custom order my 2017 Boxter 718. After it arrived he helped me with all the presets including coming to my home and helping me with programming my garage opener in the car. Very nice show room and friendly people all around. This is my 3rd time buying/leasing a car from them.

Always treated with the best service and quality Tim Schaefer has always been a pro and made sure I was treated extremely well!

Isaac is awesome is a great guy. the worst part of servicing is it is unnecessarily expensive. there is nothing special about anything so not sure why you charge so much. this is one thing that Porsche should improve.

All was done on time and as quoted. The writers were all helpful as were the business girls and the car rental person.

Tim is one of the main reasons for us continuing with Porsche

This was by far the best experience I have ever had at a car dealership! Very friendly and professional!

Quick excellent service! Battery replaced at no charge and vehicle washed.

Great, I was given a great loaner and the service was spot on!

I've been coming to Porsche Plano for the past 11 years. It's the best service department in town!!!

This was the first Porsche purchased by me. Colin provided excellent communication and exhibited a great knowledge of the product. I will definitely recommend him to anyone interested in buying a Porsche! Colin made the experience fun and easy which is not common for car buyers! Great Job Colin!

Excellent Timely. Excellent service rep. Very good communication

Good service n explain how to do the ? n I like car when my friends wanna buy a car ? I will tell my friends go to dealer from Plano ?

I had a great experience dealing with Jeff at Porsche Plano. He was very knowledgable and personable. He ensured that I fully understood the repairs that were to be made and personally ensured that the repairs corrected the issue.

As always, the service at Boardwalk was excellent. Fast, friendly. I never have to worry about any difficulties with their service department.

Great experience! Fantastic knowledge and Mark makes it easy.

The sales team was very knowledgeable and pleasant to work with.