12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from Porsche Plano

Good morning, I have taken my Porsche Boxster to the Porsche of Plano service team for several repairs in the last 24 months to include a repair after an accident affecting some of the mechanics involved. I received a flyer in the mail to come in and have a basic check and fluids topped off. Typically dealing with Devin and Isaac, both providing a personable and friendly service with recommendations- a very professional and caring experience.Although the service demonstrated today was not personable, did not look after the best interest of the vehicle and most of all no recommendations for repair or optimization or even a verbal suggestion. In fact my name was not even asked for, just the keys. Also I had asked the service manager Jeff to see if someone can look at my struts/shocks as I have an older model and may be it was time to switch them out. Jeff refused to have the issue looked into and just stated this is a cursory review. I do not know much about how a car dealership business is operated, but I do know that a business do not thrive on missed opportunities. The car was in and out in less than 20 minutes from the time I walked out of my car to the time I was told it was ready. Again they walked me back to my car not knowing my name, or caring to make any recommendations. I work in a company in which we are doing well, our parking lot consist of 6 Porsches, 4 M63, 2 F-types and 3 Aston Martin. Just 4 months ago my boss was undecided between a M63 or a GT3. She visited the Porsche of Plano dealership and found it less than personable. She eventually purchased the M63. As far as the other Porsche drivers, we love our cars and this is the subject of many conversations, in fact two of the owners are in Porsche car clubs they have newer 718 and the 911 Carrera Cabriolet. They often show at the coffee and cars on every first Saturday near the BMW dealership. I will be relaying my experience to them and the rest of the executive staff. I will also use this experience to demonstrate miss opportunities for business in the future. As far as for future business, I will begin to explore other automotive repair houses in the area and those outside.

Jimmy Mihalik Nov 9, 2018

I purchased a 2017 Cayenne from this dealership last fall and had a good experience with the salesman - Josh. I must say that I went into my first Porshe purchase expecting to have a superb customer service experience, but from there it went downhill fast. First a rat got into the engine compartment and bit through a wire and it was giving me weird warning lights. When I took it in they said it would cost $1,800 to replace the harness as it was not covered by warranty. I asked them to send me a picture and quickly could see that it was just one wire, which I asked them to repair, not replace the whole harness. They would not do it, so I told them to do nothing and took it home and fixed it myself in less than 10 minutes for nothing. The wire that was chewed in two had been stuffed far back up into the bundle of 50 or so wires, so it was hidden from view, which I did not appreciate. I complained to the service dept, the customer service dept, and ultimately wrote a letter to the Manager of the dealership explaining my frustrations and offering to come meet and discuss it. Never heard a word from him. Next, I had a glancing collision with the corner of a curb near George Bush which blew out 2 tires. Thank God I bought the $1,800 tire protection package. Oooopps! Does not cover hitting a curb. So I complained and requested to cancel the policy and get a refund. They agreed, but now 8 weeks later, I don't have the refund and Suzanne, the woman who sold me the policy (from Auto Nation) has not responded to my last e-mail, sent a month ago. Update to the Tire policy refund. After I posted this negative review on a few sites, I got a quick call from the Manager of the dealership, but all he could say was that it is their policy to replace any part that is not working, no matter how easily repaired. He did request that I send all the emails documenting my problems with the service department and then on the policy refund, which I sent several weeks ago and then never heard anything further. Meanwhile, I still did not receive the refund from the Tire policy and it is now 12 weeks. A new person, Nichole emailed me that a check had been sent to my home address 2 weeks before, and that if I had not received it they would stop payment and re-issue. I said I had not received it and she said she would get it that afternoon and FedEx it to me and send me the tracking number. 5 days later I emailed to find out where the tracking information was and she said, oh yes, let me check on that and then emailed back that they could not make payment directly to me because there was a loan. I said fine just send payment to the bank and tell them to credit the loan and notify me. 2 weeks later, I check online and find that there is no payment. Although there was a payment a month ago that was reversed because payment was stopped on the check. Soooo they sent the payment to the bank even though they specifically emailed me with a check # and my home address. I know this is confusing and long, so I will just stop and say that no one I have dealt with beyond the initial salesman seems to have a clue or care, so if you buy a car there, dont expect much after the sale is closed. I am due for my 20K service and checked to see what is included and what it costs. Not much and $1,100. I checked with Kwik Kar and they will do the same things including changing all the filters (air and a/c) and flush the brake system for $350. Hmmmm - what to do? No question there I will save $750 and not have to leave my car for a day at a dealership in which I have no confidence.

johnworley77 Aug 6, 2018

So there is a dilemma with my follow-up. Porsche replaced the starter and the car fires up crisp everytime, which is really nice. I give that 5/5 stars for that, for the right diagnosis. However, the service should really get 0/5 stars. Actually, negative stars if it was a choice. There was a giant communication issue between Jeff and I. What he heard, and what I tried to convey were two different things. I had three other issues another dealership is fixing when I bought the car. However, I believe I clearly stated if it is covered under the warranty, they are welcome to fix it. (Extra money right?) I was not sure if it was covered under my warranty, but Jeff assured me it is his job to find out. Not stating he had to do a diagnosis first, which is at my cost. Odd, because I told him the exact issue with the car. I know from the dealership I bought it from. However, I lived 6 hours from it. Convenience eh? Second, Jeff stated I was missing a sub-frame piece #987 331 161 05, which he stated is a hazard/unsafe if was missing. He said I would have to sign a form saying I am driving the car knowing it is unsafe, since the part is missing. I never sign this document, nor do not have this to show the original dealership i bought it from. Then the day when I went to pick it up, I was called early in the morning and told it was fixed/ready to go, but was not told until I arrived they needed payment from the warranty company prior. ALSO, I was charged for two diagnostic fees, which I paid because I did want my car. However, I got my car at 5;30pm. I did write two emails to address my concerns to the service manager Aaron Woods and Mike Marsh. Aaron was prompt on responding, but I believe there was a communication issue with him/not on the same understanding. He kept stating his technician needs to get paid, but he said if it pleases me he would refund one diagnostic charge. Both should have been refunded. EVEN WORSE, and this is a giant PROBLEM. Mike Marsh called me, starting talking, and then stated "he needs to look into it, [and] he would call me back". He NEVER did. Like I reviewed, the parts department has been great. The service department is HIGHLY NOT RECOMMENDED. My experience was poor here.

Jesseleeweaver Dec 4, 2017

Jesse lee Weaver Dec 4, 2017

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Porsche Plano

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12,000,000 Cars Sold to Happy Drivers

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Recent Reviews from Porsche Plano

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