Recent Reviews from Porsche Plano

Worked with Jeremy -

We had a huge repair done at Porsche Plano. 25,000 mechanical only. We had to take the vehicle back several times. They would say it was ready and we would pick it up and the vehicle leaked oil. This went on 4 times. The last time I picked it up noticed some spots on the windows. Plus smelling antifreeze but temp gauge good. I thought it was tree sap so I took it to the car wash same day and that’s when I noticed pits in the window glass on outside. I have no clue how they would of done this to our vehicle. I’ve called Service Advisor and email with no call back. I left message explaining issue with Service Manager and I have not been called back. We have put very few miles on vehicle since getting it back because we are scared it will start leaking oil. Never return calls, very unresponsive. We have used the Porsche store in Dallas and had great results but our vehicle broke down in Plano this last time. Sloppy work and vehicle damaged and Service manager ignored my calls. It’s been a little over a week to give them the opportunity to repair the damage and do the right thing. I would really think twice about using this store.

We had a huge repair done at Porsche Plano. 25,000 mechanical only. We had to take the vehicle back several times. They would say it was ready and we would pick it up and the vehicle leaked oil. This went on 4 times. The last time I picked it up noticed some spots on the windows. Plus smelling antifreeze but temp gauge good. I thought it was tree sap so I took it to the car wash same day and that’s when I noticed pits on the outside glass. I have no clue how they would of done this to our vehicle. I’ve called Service Advisor and email with no call back. I left message explaining issue with Service Manager and I have not been called back. We have put very few miles on vehicle since getting it back because we are scared it will start leaking oil. Never return calls, very unresponsive. We have used the Porsche store in Dallas and had great results but our vehicle broke down in Plano this last time. Sloppy work and vehicle damaged and Service manager ignored my calls. It’s been a little over a week to give them the opportunity to repair the damage and do the right thing. I would really think twice about using this store.

Excellent service! Manny went above and beyond.

What a wonderful experience all the way around! Porsche Plano is a very well run dealership with experienced and knowledgeable salespeople. First the dealership: I was made to feel very comfortable and welcome. I was introduced to Chris Luckinbill who would end up selling me my Panamara4 but I encountered several other people who were very helpful. I took a tour of the dealership and realized it was small enough to give very personalized service. And Chris was great: a very outgoing and sweet personality, knowledge of the car, and wanting to give me the best service possible. And he did! I highly recommend Porsche Plano!

It was a great experience and I would recommend this dealer to my friends and family.

I am giving up on this dealership. I have called 4-5 times over the last few weeks to get a service rep to call me back to schedule an appointment for maintenance and nobody does. Did I make someone mad? I'm on to some place else.

Jeremy in Sales gets a SOLID 5 STARS! So, I'm giving the back office just four stars for an issue with my trade-in payoff which took longer than it should have (25 days) because of an incorrect address and having to issue a second check. Jeremy was very sympathetic and kept me apprised with tracking information on the second check, plus he called the lien holder daily until they credited the payoff. Bottom line: Jeremy cares about his customers, not just selling them a car. THANKS, man.

Very professional and timely service. Wouldn't change any part of my experience.

Christopher Campbell Moore gave us 100 star service! Totally awesome!

Jeff was attentive to all of my needs and kept me informed of my service. He made the service trouble free.

service department is not good there.

Good before and post service Good communication Jeff was good to work with

Isaac Madrid is hands down the best service advisor I've had. He not only is courteous and genuinely knows his clients on a personal level; he goes above and beyond expectations every time. Sales representatives do a great job at getting people to commit to a purchase, but service advisors are the ones that keep customers returning to the same dealership. My experience with Isaac will keep me returning to Porsche Plano for service and my future purchases. As for Isaac next time you are in for service, and you will not be disappointed.

Brand Ambassador I worked with was Owen Scales. Absolutely 5 star experience. He listened to my checklist, suggested a few options in my $ range, knew the cars inside out and stayed close by w/o any pressure till financing / close. Will buy again from this dealership and Owen is my guy

Always I had a great experience at Porsche Plano. Sales rep Jason took a good care of me and Service advisor also did flawless job on the first 1yr service on my 718 Boxster S. Highly recommend Porsche Plano.

Best Porsche dealer in Dallas. Great community and compassion at service. Have sent a few friends and family over and will continue to do so and will be buying my next new one from them!

Isaac and Devin were an absolute pleasure to work with! There was a little mishap regarding my vehicle showing as registered to the previous owner, but nothing that couldn’t be resolved in a timely manner. Devin was able to get my vehicle registered properly in their system. I brought my vehicle in for regular standard maintenance on a Friday morning, they provided a 2018 Porsche Mecan for my interim vehicle while they provided the required maintenance on my 2013 Porsche Cayenne, and my vehicle was serviced and ready for pick up the following Monday. They washed and vacuumed my vehicle prior to pick up and my over all experience with Isaac and Devin was nothing short of outstanding customer service! I will continue to have my Porsche Cayenne serviced at Porsche Plano until I decide to trade it in for another Porsche. Outstanding cars with outstanding customer service! What more could anyone ask for?! Thank you Isaac and Devin! I couldn’t be any happier!

Isaac and Devin were an absolute pleasure to work with! There was a little mishap regarding my vehicle showing as registered to the previous owner, but nothing that couldn’t be resolved in a timely manner. Devin was able to get my vehicle registered properly in their system. I brought my vehicle in for regular standard maintenance on a Friday morning, they provided a 2018 Porsche Mecan for my interim vehicle while they provided the required maintenance on my 2013 Porsche Cayenne, and my vehicle was serviced and ready for pick up the following Monday. They washed and vacuumed my vehicle prior to pick up and my over all experience with Isaac and Devin was nothing short of outstanding customer service! I will continue to have my Porsche Cayenne serviced at Porsche Plano until I decide to trade it in for another Porsche. Outstanding cars with outstanding customer service! What more could anyone ask for?! Thank you Isaac and Devin! I couldn’t be any happier!

Great experience - Mark was very helpful. Had identified Macan Turbo as the direction I was leaning, but Mark was knowledgeable about both his own product as well as the general market. Also gave a thorough walkthrough of the car on sale

Wonderful buying experience. Recommend dealership.

Everything was sorted out and ready to go when I made it there, refreshments was offered with a kindly service will most likely deal with Porsche Plano again sales man Chris Allen was the best hands down highly recommended

Thanks to the efforts of my long-time Service Advisor Tim Shaffer, my recent Porsche of Plano service was completed on time, on budget, and consistent with my expectations. Tim consistently provides outstanding service levels and attention to detail in every interaction we have.

This dealership is well run. The service is professional and personal. I will lease from them again. Thumbs up!

I drive from northern New Mexico to Dallas/Plano for all my Cayman's and Boxster's services. I have known these guys personally for over 30 years and they have never failed to live up to my expectations.

Adrian Zapata (parts specialist) made our waiting experience beyond phenomenal. Extremely nice, beyond knowledgeable, & true enthusiast. 100% recommend any servicing done here at Porsche Plano.

I had a great experience at Porsche Plano. My sales rep was Jason and he was responsive to my requests and had the car all out and ready for the test drive and for pick up. It was quick and simple and I am very excited about my 911 Cab!

Highly recommend Richard Scales in Sales. Thank you

Our family is loyal to this specific Porsche dealership. The entire staff is friendly and treats us like family. We have purchased three Porsche's from Mark, he never fails us! 5 stars always, nothing less.

My latest service experience was exemplary. The loaner vehicle was ready. My service advisor responded quickly to my time constraints, and my car was ready well before promised time.

Excellent experience! Easy to deal with and very attentive.

Looking at used car here. They said car was perfect. Car wound up having hail damage. Could not make the deal.

The service staff, and especially Tim Shaffer, is top notch, as is the customer experience and the quality of the work. I drive past another Porsche dealer to go to Porsche Plano because of the way that I'm treated. Try it. Ask for Tim. You won't be disappointed.

There were no scratches or dents on the car. And the car was clean on the inside. However, the car doors were re-painted, which was not disclosed to me. Whoever did the painting, did not cover the exterior door handle LED lights and painted over it. Hence, the LED lights are not visible. This dealership wont cover the cost to replace the LEDs. I also found a rattling noise coming from the rear side. There are some broken parts inside the car. Fortunately for me, MB warranty covers the repairs on this. The car also had the panel on the front side drive side air bag pop out. This is also covered under MB warranty. I have drive the car just a couple times, and it has been at the MB dealership for 5 days as they had to order the replacement parts. The sales person Chris is good and helful, he has responded to all my questions.

Went in for an oil change, came out with a major service. A little surprised.

I had scheduled my Cayenne for its two-year service with Plano Porsche and Isaac Madrid, the service manager. Isaac was recommended to me when I purchased the vehicle in 2016. The salesman said that if I listened to him, he would always provide me with accurate information. When I asked Isaac the details of the service, he took the time to describe each and every step, and its importance for the operation of the vehicle. Isaac Madrid is first-rate, and he is the major reason why I have all of my service work on this vehicle done at Plano Porsche.

I just purchased my 3rd Certified Pre-Owned Porsche from Porsche Plano and they just make it so easy. They credit my trade-ins fairly and price negotiation takes minutes. They don’t bring you to a back office and sweat you with different levels of sales management. Buying a car from Porsche Plano is actually a pleasant experience as they teach you about the cars and answer every question you may have. I highly recommend Mark Laurenzi as a Sales Contact – he is friendly, knowledgeable and listens to what your needs are. Financing is also simple and quick. Equally important is their Service Department. While they all are great, my wife and I really like Isaac as he knows us really well and goes out of his way to take care of us. You are treated great when you arrive, they honor warranties and provide free loaner cars. I hope you all have as great experience as we have.

From ordering the Panamera 4E hybrid, through the long wait and final delivery, your staff have been very professional and courteous at all times. Mark Laurenzi has been exceptional and very easy to work with. Thanks for the great car and very efficient/painless delivery process.

This is a very good Porsche dealership with great customer service - we bought our car from one of their sales Team members called "Neil Conklin", who is very patient, gracious, kind, objective in articulating the various cars' values, resourceful, and very knowledgeable about Porsche cars and other brands!

Devin and the service department were great fixing my Cayenne’s windshield spray nozzle under warranty and recommending replacing the wipers. They were fast and got me in and out on my lunch break. Thanks

same experience than Jesse below but with a different advisor, Tim. I bring the car for regular maintenance that i think it is covered so end cost to me 0. Tim confirms this as i dont sign any quote or estimate nor authorize if there is a cost. When car is ready i get a text from Tim that car is ready. When i get to the dealer, someone, not Tim told me i have to pass thru the cashier first, ok. To my surprise there is a bill of 1500$ of which i was not informed before NOR anyone told me that the work will have a cost at any point of the process. I feel lied by Tim and dissapointed by the whole transaction/porsche Plano. This is my second porsche i bring to you and Isaac was taking good care of my first one every time. Today i receive a call from Aaron, service manager saying that the original paper filed by Tim has the cost next to each concept i asked for maintenance, i tell him Tim never told me the cost of anything nor mentioned these will have a cost but that i was covered by the warranty, so those costs where added later and i was never informed nor i authorized anyone with a cost. Aaron said he will check with Tim and get back to me... he never called me back. Thanks but as a customer i want to know the price of the work that will be done to my car before any work begin, i think is normal. You lost me as a customer.

Thank you Jeff. I had my 2014 Porsche Cayenne serviced at Porsche Plano, Jeff was my service advisor and he went above and beyond to provide excellent customer service.

Worst service ever by Tim, he lied to me saying my maintenance will have cost 0 as was included in warranty still left and when i pick up my car from cashier i have to pay 1300$, you dont do business like that

Love the crew there - they always take care of me :-)

Five Stars across the board! My experience with my sales rep was nothing but absolutely superb. I would recommend doing business with Porsche Plano to a friend or colleague. Absolutely the most enjoyable experience I've had purchasing an automobile. Thanks! William Coachman

Manny in service was outstanding! Very friendly, helpful and even called me twice just to let me know where they were with the car and how things were going. Really appreciated that and enjoyed their service!

Jeff took care of the required maintenance service. Check in and pickup was simple and quick. He paid attention to the needs and addressed them to my satisfaction.

I’ve had impeccable service from day one! Very professional, listened to what my concerns were and serviced my car with a spirit of excellence! Tim Shaffer and staff welcome you like family. Great atmosphere!

Extremely helpful, went out of their way to return car back to me.

Excellent customer service provided by Devin Tyler in the service department.

In and out quick. Great people no up sale attempts

I called about 3 weeks in advance to schedule my service appointment. I indicated that if the car needed to be there overnight, that I would need a loaner vehicle. On the day of the appointment, I was greeted outside as soon as I pulled up. Devin made sure all of my information was up to date and quoted me an approximate price for the servicing. The loaner vehicle was ready quickly...that whole process took less than 15 min. My service advisor, Isaac, texted me later that afternoon with a short list (along with prices) of a few maintenance issues he suggested be taken care of. I called him back to request he move forward with the recommendations. He said my car would be ready the following day. Isaac is always very personable, knowledgeable, and accessible. I picked up my car the following day, and the entire process went smoothly.

ONLY PORSCHE DEALERSHIP WE GO TO FOR OUR PORSCHE'S & SERVICE!!! JEROMY BOUET IS THE BEST PORSCHE SALESMAN PERIOD!! TIM SHAFFER IS THE BEST SERVICE ADVISER PERIOD!!

I saw a car I was interested in online and contacted the dealership. They had the car ready for me to drive when I arrived. A few days later when I was ready to purchase the car, they had all of the paperwork ready for me when I came in after work. It was fast and easy. Definitely the best car buying experience I've ever had.

Awesome customer service!

Dealership and sales personnel were all first rate.

I have purchased here and have had many of my cars worked on at the facility. Great place but the distinguishing difference is my service rep, Isaac.

Nice job And good communication from my service advisor was great.. very nice customer service overall. Doug

What a sham...they were selling a beat-up Cayenne and representing it as "excellent condition"; and when I asked Jason DeArmond, the so-called salesman, to provide more photos and provide the "inspection sheet the service department did when they took in the vehicle and do a walkaround visual inspection of the car for me (since I am out of state buyer), he simply said "I don't think this is the right car for you". Instead of honoring my SIMPLE request and letting me make that decision of whether it's the right car for me, he lazily said "this isn't the right car for you". What kind of customer service is this? If he won't provide more pictures and tell me an accurate depiction of the vehicle's mechanical/cosmetic condition, what else are they really hiding??????

The car I was interested in (a 2017 used Infiniti) turned out to be less of a good fit than I had hoped. However, I still wanted to post a review for the salesman, Chris Moore, who went above and beyond to make my experience here at Porsche Plano (an AutoNation dealership) a good one. Chris was very knowledgeable, professional, kind and attentive. If you're planning on visiting this dealership, I highly recommend asking for Chris Moore.

Mark Laurenzi was terrific to work with. My experience was extremely positive and I am very pleased with the new car. I will be back...

I have been looking for a Cayenne Diesel to haul a car trailer and noticed the competitive pricing of quite a few Cayenne at Porsche Plano. Owen picked up my phone call and he was extremely helpful answering promptly my questions and providing the information I requested. As I was not local, we emailed and texted each other over the following few days until we agreed on the sale price of the car I liked. Then Owen introduced me to the financial services director Suzanne to looked at the various service contracts. I appreciated that she emailed the contracts for me to read ahead before I showed up at the dealership. I found the entire buying experience at Porsche Plano very pleasant and will not hesitate to buy from them again.

Just took delivery on a new 2018 Cayenne S Hybrid from Porsche Plano and Owen Scales. 5 STARS to both !! Owen is a pro's pro. Put together a sweet lease package that ended up with lower payments than my previous lease on a 2016 MB GL 350 Blue Tec. Thank you Owen. Wish you continued success.

Got introduced to Chris Moore to discuss a Macan. We really enjoyed his low key approach and his knowledge of the car. After a test drive and visiting other dealers, we returned and bought a Macan S. We love it and highly recommend seeing Chris when you're in the market.

Isaac is the best service advisor ever. Service is always great at Porsche Plano

Porsche Plano is a great place to purchase a vehicle. Chris Allen is a super salesman and he really did a great job answering all of our questions about our new 2018 Porsche Macan. Suzanne Andries did a great job processing all of the paperwork. All of the employees at the dealership were friendly. Definitely would recommend this dealership. Ron and Beth Beeman

From the moment we walked in the door we felt welcome and respected. We were focused on purchasing a Macan but needed guidance to determine the specific model. David was very extremely helpful showing us the differences and similarities... and amazingly patient in tracking down the exact configuration we chose in the end. We truly felt welcomed into “the family” as he introduced us to various members of the staff and showed us the facility.

From the moment we walked in the door we felt welcome and respected. We were focused on purchasing a Macan but needed guidance to determine the specific model. David was very extremely helpful showing us the differences and similarities... and amazingly patient in tracking down the exact configuration we chose in the end. We truly felt welcomed into “the family” as he introduced us to various members of the staff and showed us the facility.

From the moment we walked in the door we felt welcome and respected. We were focused on purchasing a Macan but needed guidance to determine the specific model. David was very extremely helpful showing us the differences and similarities... and amazingly patient in tracking down the exact configuration we chose in the end. We truly felt welcomed into “the family” as he introduced us to various members of the staff and showed us the facility.

Nothing but first class service the salesman was down to earth and explained everything to me.They work like a team from salesman to sales manager aplus

I worked with Isaac and he was awesome. Very attentive and a great listener.

Joshua Creadeur was very helpful and great with follow-up on all me questions throughout the sales process. Each time I contacted him, he responded very timely and kept the process going smoothly. I am in Florida and purchased the car remotely from Porsche Plano. I would recommend this dealership based on my interactions with Joshua and my overall satisfaction with my car purchase.

They were very nice and took very good care of me and my car.

We had a great experience! Owen Scales educated us on our new Cayenne and was extremely professional throughout the buying process.

Great experience with them on New Years Day! Came in to see a no haggle Porsche Boxster I saw on line and without an appointment was able to come in test drive the car I wanted and get in and out in very little time. Exactly what I wanted and no pressure and they stayed after close which was early that day to make sure it was completed. Chris Allen is a great and person I have now bought 2 cars from and both experiences have been great. Manager on site Mark was great in supporting and took care of making sure everything was done quickly. Was just what I wanted a red 718 Boxster and has been a pure joy and have not even had too many great days yet. Chris has been top notch sales person following up on each and every sale on how it is going and making sure you know that he is not just there for sales of this car and through the life cycle of this car and next one.

The Porsche Plano team treated my wife and me like we were their first and only customer even though we were from out of town . They spent the time necessary to review the Cayenne, it's accessories and options. They were very knowledgeable, thorough and not rushed to move on to the next customer. Great service, friendly atmosphere and no surprises, we could not ask for any thing more. Follow up with our satisfaction of car was superb. Enjoyable transaction!

Saw this red 718 Porsche Boxster on line at Auto Nation. Chris Allen who I have purchased another Porsche from reached out to me to say he was now at this location. Drove up on Jan 1 to look at it as the deal look good on line. Mark the manager and Chris worked well together and car was just what I wanted. Was able to get the deal done and drive out and they stayed last early close to make sure everything happened. Great experience no high pressure sales and Chris Allen has been a great to deal with.

Mark made it a great from the beginning. After a frustrating experience at our local Land Rover/Jaguar dealer Porsche was a breath of fresh air.

Chris Allen was truly the most knowledgeable, professional and yet friendly sales rep I have ever worked with. I was truly wow'd not just by the product but by the service!

The best Porsche dealer in Texas ...hands down

My wife and I were looking to purchase a new car and we weren?t sure which make and model we wanted. We did a lot of research online, made a list of dealerships we wanted to visit. We spent all day on a Saturday talking to sales agents, their managers and finance personnel. It was the same process, presentation, sales gimmicks until we stopped at the last deslership on our list, Porsche Plano. All that changed when we met Josh Creadeur. He was very professional, knew his product, and went over every detail of a MacanS that we had our eye on. He was no pressure, no haggle! He made us feel appreciated and important. He introduced us to staff, gave us a tour of the entire dealership and made us feel as though we were being welcomed into the family. We purchased the Macan from him and plan on returning to Josh at Porsche Plano when we are ready to purchase a vehicle for my wife. We liked the selection, the dealership, and most of all, they have true professional who is considerate and courteous in Josh Creadeu! Thank you Porsche Plano! John and Gaila Barnett

Great car buying experience No hassle, great car. Would buy from again

I had the most excellent experience and professional treatment by the whole company. My service adviser, Tim, did everything promise. And my loaner was most appreciated. Even my Porsche sales associate, David, was most gracious to come over to say hello, 4 years after the sale. I could not ask for better. Thanks Porsche Plano.

Outstanding service throughout the entire process by Mr Chris Campbell Moore!

Always outstanding. Service is quick and they even wash my car.

Recently took delivery of a paint to sample 718 S, had a great experience with Porsche Plano, specifically Mark Laurenzi. He did a great job showing me a lot of the options before ordering, and during the order process, and kept me updated on the build process. When the car came in he had a few extras installed for me and the delivery process was super quick and easy. Really knows his stuff, definitely would recommend again.

Love this place - consistent great service and Gladwill is the man.

My service consultant was terrific. Unfortunately, I set up the appointment on line, but when I arrived at the dealership, they had no record of it. They took care of me anyway.

I have bought card from multiple dealerships like sewell etc. However, PORSCHE BOARDWALK was an amazing experience. They had the best car at the best NO HAGGLE price and ther was no pressure what so ever. David Loader and Samatha were great and so was Nicole in financing. The dealership is amazing (better than BMW or MERCEDES dealers in Dallas and Plano. The service was impeccable and the whole experience was fantastic. Please visit this dealer if you are looking at any of their NEW or CPO inventory. As far as I know, They have a customer for life...ME !!!

Excellent service and the car I purchased was exactly as described.

Great dealership, nice knowledgeable staff

Tim Shaffer was awesome! For some reason my online reservation wasn't in the system, but Tim took care of everything!

So there is a dilemma with my follow-up. Porsche replaced the starter and the car fires up crisp everytime, which is really nice. I give that 5/5 stars for that, for the right diagnosis. However, the service should really get 0/5 stars. Actually, negative stars if it was a choice. There was a giant communication issue between Jeff and I. What he heard, and what I tried to convey were two different things. I had three other issues another dealership is fixing when I bought the car. However, I believe I clearly stated if it is covered under the warranty, they are welcome to fix it. (Extra money right?) I was not sure if it was covered under my warranty, but Jeff assured me it is his job to find out. Not stating he had to do a diagnosis first, which is at my cost. Odd, because I told him the exact issue with the car. I know from the dealership I bought it from. However, I lived 6 hours from it. Convenience eh? Second, Jeff stated I was missing a sub-frame piece #987 331 161 05, which he stated is a hazard/unsafe if was missing. He said I would have to sign a form saying I am driving the car knowing it is unsafe, since the part is missing. I never sign this document, nor do not have this to show the original dealership i bought it from. Then the day when I went to pick it up, I was called early in the morning and told it was fixed/ready to go, but was not told until I arrived they needed payment from the warranty company prior. ALSO, I was charged for two diagnostic fees, which I paid because I did want my car. However, I got my car at 5;30pm. I did write two emails to address my concerns to the service manager Aaron Woods and Mike Marsh. Aaron was prompt on responding, but I believe there was a communication issue with him/not on the same understanding. He kept stating his technician needs to get paid, but he said if it pleases me he would refund one diagnostic charge. Both should have been refunded. EVEN WORSE, and this is a giant PROBLEM. Mike Marsh called me, starting talking, and then stated "he needs to look into it, [and] he would call me back". He NEVER did. Like I reviewed, the parts department has been great. The service department is HIGHLY NOT RECOMMENDED. My experience was poor here.

So there is a dilemma with my follow-up. Porsche replaced the starter and the car fires up crisp everytime, which is really nice. I give that 5/5 stars for that, for the right diagnosis. However, the service should really get 0/5 stars. Actually, negative stars if it was a choice. There was a giant communication issue between Jeff and I. What he heard, and what I tried to convey were two different things. I had three other issues another dealership is fixing when I bought the car. However, I believe I clearly stated if it is covered under the warranty, they are welcome to fix it. (Extra money right?) I was not sure if it was covered under my warranty, but Jeff assured me it is his job to find out. Not stating he had to do a diagnosis first, which is at my cost. Odd, because I told him the exact issue with the car. I know from the dealership I bought it from. However, I lived 6 hours from it. Convenience eh? Second, Jeff stated I was missing a sub-frame piece #987 331 161 05, which he stated is a hazard/unsafe if was missing. He said I would have to sign a form saying I am driving the car knowing it is unsafe, since the part is missing. I never sign this document, nor do not have this to show the original dealership i bought it from. Then the day when I went to pick it up, I was called early in the morning and told it was fixed/ready to go, but was not told until I arrived they needed payment from the warranty company prior. ALSO, I was charged for two diagnostic fees, which I paid because I did want my car. However, I got my car at 5;30pm. I did write two emails to address my concerns to the service manager Aaron Woods and Mike Marsh. Aaron was prompt on responding, but I believe there was a communication issue with him/not on the same understanding. He kept stating his technician needs to get paid, but he said if it pleases me he would refund one diagnostic charge. Both should have been refunded. EVEN WORSE, and this is a giant PROBLEM. Mike Marsh called me, starting talking, and then stated "he needs to look into it, [and] he would call me back". He NEVER did. Like I reviewed, the parts department has been great. The service department is HIGHLY NOT RECOMMENDED. My experience was poor here.

Not the best experience at a service department, specifically for carrying the Porsche brand. Park Place will now have our business. To the point, I have a few concerns with the execution of services and demeanor, yet the overall issue lays with their communication. Good luck getting a hold of anyone in the service department, as you'll spend most of the time routed to the receptionist and find your emails unanswered. This can go on for a week. If it wasn't for the online interface, I may never have had my 991 or Cayenne scheduled for a service. After the experience with my hybrid, I took my 991 to Park Place and had an absolutely great time working with them. Took one call.

Loved Jason who my sales lead and the end to end experience of car selection down to purchasing my choice.

Just picked up my 911 Targa 4 GTS from Porsche Plano. My sales person Josh Creadeur was great to work with. Not only was he friendly, but he guided me in selecting the perfect car for my needs. He completely changed my view of the car buying experience. No pressure sales, answered any and all questions and made the process seamless. I would highly recommend Porsche Plano but also Josh. If I could buy all my future cars from him I would. Thanks again Josh!

Not a place I would recommend for service, but for parts. Full review posted So there is a dilemma with my follow-up. Porsche replaced the starter and the car fires up crisp everytime, which is really nice. I give that 5/5 stars for that, for the right diagnosis. However, the service should really get 0/5 stars. Actually, negative stars if it was a choice. There was a giant communication issue between Jeff and I. What he heard, and what I tried to convey were two different things. I had three other issues another dealership is fixing when I bought the car. However, I believe I clearly stated if it is covered under the warranty, they are welcome to fix it. (Extra money right?) I was not sure if it was covered under my warranty, but Jeff assured me it is his job to find out. Not stating he had to do a diagnosis first, which is at my cost. Odd, because I told him the exact issue with the car. I know from the dealership I bought it from. However, I lived 6 hours from it. Convenience eh? Second, Jeff stated I was missing a sub-frame piece #987 331 161 05, which he stated is a hazard/unsafe if was missing. He said I would have to sign a form saying I am driving the car knowing it is unsafe, since the part is missing. I never sign this document, nor do not have this to show the original dealership i bought it from. Then the day when I went to pick it up, I was called early in the morning and told it was fixed/ready to go, but was not told until I arrived they needed payment from the warranty company prior. ALSO, I was charged for two diagnostic fees, which I paid because I did want my car. However, I got my car at 5;30pm. I did write two emails to address my concerns to the service manager Aaron Woods and Mike Marsh. Aaron was prompt on responding, but I believe there was a communication issue with him/not on the same understanding. He kept stating his technician needs to get paid, but he said if it pleases me he would refund one diagnostic charge. Both should have been refunded. EVEN WORSE, and this is a giant PROBLEM. Mike Marsh called me, starting talking, and then stated "he needs to look into it, [and] he would call me back". He NEVER did. Like I reviewed, the parts department has been great. The service department is HIGHLY NOT RECOMMENDED. My experience was poor here.

Our experiences was great! Our salesman made everything so easy!

Our experience was great! The salesman made everything so easy!

From the moment we walked in till the moment I drove out with in my Macan, the experience at Porsche @ Plano was simply stellar. What made it special was the high touch service Jeremy Boulet provided. He made the whole experience thoroughly enjoyable and kept me updated during the entire process as the car got built at Stuttgart through its transportation and afterwards as we got further enhancements done to the car such as lo-jack etc. I would definitely recommend this dealership and especially Jeremy to any of my friends and family!

Isaac is the best, always professional and friendly.

Excellent staff! Everyone was patient with questions and eager to give me a fun buying experience. No pressure.

Buying this Porsche was quick and efficient and the car is a lot of fun to drive.

By far, the best and easiest car buying experience I’ve ever had. Jeromy Boulet was fantastic. He makes buying a new car simple and hassle free. No more spending half the day trying to get a deal done. From start to finish, I had my new car in about 2 hrs, washed and ready to roll. I highly recommend Jeromy and the Porsche Plano dealership.

Exceptional service and very professional. I bought a 2018 4s Panamera. I dealt with the service dept regarding my older Panamera and they were great as well. As a business owner my time is limited, they respected that and worked around my schedule. I highly recommend!

Exceptionally good experience. Can't think of a thing Porsche of Plano could have done better.

My wife and I were looking at purchasing a Lincoln MKT from this dealership. Due to the fact we live 800 miles away I didn't know how it would work to buy over the phone/emails. But they do it regularly and knew everything we must do. When my bank sent the check USPS lost the check and the process took a week longer than it should have and they we patient and had no problem waiting to work through the problem. Haven't received vehicle yet as it will ship this next week but would do business with them again anytime.

One of the best car buying experiences I have had. Salesperson was knowledgeable, patient, friendly and very helpful Dealership was great looking with really pleasant personnel. In addition my wife got a great car.

I went to Porsche Plano 2 weeks ago and met Jeromy who make the whole experience a pleasure. Next day a was driving a fabulous Carrera S. I will be back next year to get a GT3 :) Eduardo

Hi We bought our Porsche Cayenne at this dealership and we received excellent service from Adrian Jacobs. He was very knowledgeable, friendly and efficient with his responses and follow ups. It was a pleasure working with him!

Owen was great and walked us through the entire buying process as well as the car

General Manager, Craig, was super helpful and took his time to talk to me about the value of pre-owned Porsche and the warranty involved. I am so happy I decided to run by there after checking out Porsche's elsewhere! I am very happy with my purchase and the service from Sales Manager, Owen, who walked me through all the details on operation of the vehicle!

General Manager, Craig, was super helpful and took his time to talk to me about the value of pre-owned Porsche and the warranty involved. I am so happy I decided to run by there after checking out Porsche's elsewhere! I am very happy with my purchase and the service from Sales Manager, Owen, who walked me through all the details on operation of the vehicle!

I've tried calling their service desk several times over the course of this/last week and no one ever answers. I finally got someone in customer service and she took my details and said they'd call me but that was 3 days ago so I ain't holding my breath. I'm new to Dallas so I guess I won't be using them for servicing my Porsche or any new additions to my garage.

I recently purchased a Cayenne from Porsche Plano, my first purchase from this dealership. Our salesman Jeromy was a pleasure to work with - he was professional, friendly, and knowledgeable, and went above and beyond to ensure the process was smooth and stress-free. Great experience!

Overall very good experience. Very helpful sales rep.

very very nice

Dealt with parts. Good people

I get great attention to my Porsche needs at Plano Porsche. Communication from the staff is spot on and the work I've had done on my cars is right the first time. My hat's off to John G. for the fine work he does and the staff for their support.

I get great attention to my Porsche needs at Plano Porsche. Communication from the staff is spot on and the work I've had done on my cars is right the first time. The guys in the parts department are great and my hat's off to John G. for the fine work he does and the Service staff for their support.

Great service. Worked with me to ensure that the purchase was exactly what I wanted...were even able to get the wheels that I wanted on the vehicle. Great buying experience.

Jon the manager followed up thru the process of the selection of the car. I was a victim of Harvey and Houston area dealers didn’t have the selection nor have the customer service that Porsche Plano had. I will do business with Plano again!

OUTSTANDING service and follow through by Jeremy salesperson

Great. I would recommend this dealership to all my close friends. Great service. Great car.

Great Job...as always.

Courteous and excellent service. Facility is very accessible and clean in comparison to the other dealership in Dallas.

Very positive car buying experience. Worked with Jeromy Boulet from Sales and Nicole Smith from Finance Department. I was out of state buyer and had a multiple phone and email exchanges with Jeromy and Nicole. When arrived, everything was ready: Nicole delivered folder with paperwork and we took a ride with Jeromy. He is very pleasant and also "car"person and I enjoyed conversation about the car that I bought and other cars that they had on the lot. Few days after arriving home I received follow up email from Jeromy. As everybody can see, these guys know "the right way" to do the business! Thank you!!!

Every experience is excellent. Thanks Tim!

Excellent service.

Thank you Becky! Got in and out quickly and the car wash was so appreciated!

I purchase two vehicles from Porsche of Plano, with Jason, my experience with him was very good. He communicated effectively on the pros of the Porsche brand, since its my first time owning a Porsche. There was no pressure during the process, and I thank him for the Porsche experience.

Bad experience. These guys give wrong evaluation to your Current vehicle. May be they have in experienced guys or that's their nature. They mentioned hail damage to my car but never my car was exposed to any kind of hail or storms.

The salesman Was very nice and helpful with me . Also he clear up all information about my car and give me some advise in some point . He was the best salesman I had work with him

Purchased three vehicles since 2010. Extremely satisfied with the entire experience. They perform all of our service on the Porsche's. We are always treated fairly. They truly go about and beyond. The relationships we have formed at Porsche of Plano we consider friends.

The purchase process was very efficient and professional. In all the amount of time spent test driving two cars, coming to terms and walking out with the keys was no more than 1 1/2 hours.

Neil was very helpful and went above and beyond most salesmen. I really appreciate him taking a personal interest. He is definitely an asset to Plano Porsche!!!!!!!!!

Fantastic experience with Jason at Porsche Plano. Great guy and dealership. Probably the easiest and most enjoyable car buying experience I've ever had. Can't recommend this dealership enough.

Top notch buying experience. It was painless, professional, knowledgeable, friendly, and very helpful. Sales guy (Owen) was great.

Bought a 911 here recently and received excellent service. My advisor Jeromy was professional and courteous throughout the process. Highly recommended.

Amazing service! Mark Laurenzi is the best in the biz! Isaac Madrid treats every customer like family. I can't rave about this dealership enough!

Customer service from Isaac is always professional and pleasant and genuinely feel cared for whenever my Porsche is brought in for inspection and service.

My wife and i had an A+, Five-Star experience with Mark Laurenzi of Porsche Plano. Mark is clearly the top of the class as the Porsche Sales Brand Ambassador. I typically do not like dealing with car salesman, but Porsche got it right by giving Mark the title Ambassador. We would highly recommend Porsche Plano and Mark Laurenzi. Thank you Mark, Tina and David Craig

Technically I would give them a 2.5. My vehicle got fixed and they did me a "favor " by picking up a portion of the cost of a known issue. Note, an issue that the service representative said should be a recall issue. Problem is that Porsche typically repairs these in warranty and mine is super low miles so it went bad right after. So ok they did me a solid. The unprofessional portion came 2 weeks after completion by calling me because the sales representative forgot, his words, to add tax to the bill and portion they picked up. Now 400 bucks isn't a lot, but I won't be back. I hear Park Place is much more honest.

Great staff. Best mechanics!

I have been a customer for over 6 years. Always pleased with this dealership

Fast and easy car buying experience. Professional and knowledgeable staff:

Terrible customer service in the service department. They do not greet you when you pull up or even when you come inside the service area and they are not pro-active with keeping you updated on the process of repairs. For the cost of these vehicles, one would expect to be treated better and with a higher level of customer service when dealing with them.

Samantha at Plano Porsche helped me purchase my Porsche. She was helpful in every aspect of an online purchase from halfway across the country. I don't believe I could have done this without her. Thank you Sam!

I scheduled my first oil change online for a 10 am time slot. The oil change took over 2 and a 1/2 hours. At one point I was told some of the staff had gone to lunch and it was going to be a little longer. Really, they leave for lunch but I can't because the oil change is taking more than two hours!! They never gave me updates on what was taking so long. Then I get my bill for $220 for an oil change! When leaving they tell me the next service will take over 4 hours. No way will they do my next service or any other work on my vehicle ever again.

We had numerous conversations on this topic, my phone does not work in Macan, I have Samsung Note. We brought a new car in 2016 Jan where I was helped by Owen Scales is a great sales professional, he did a great job and was very professional. After one week it was realized that car is having problems with phone connection, I brought in the car for repair and later it was found that nothing can be done until Porsche replaces the software, the only option is to change the phone. I was really unhappy that how can the dealership ask me to stop using a certain phone or don't talk on car phone system or speak on using car speaker phone which is not possible to have clear communication. The GM also called me several times and asked me to wait for the software upgrade. He asked me to stop using the phone, lost my two garage remotes as well. How can you ask somebody to not do something rather than fix the car for which we pay such a high monthly every month. Asked to speak with Porsche and finance and they cannot do anything. So we are now waiting to find the right time to sell the car apaarently two years as currently we have negative equity. Our lease was also very high rate as we had just moved into the country and Porsche finance bumped up the rate at the last moment. It is extremely sad situation and I have just passed the car to somebody and driving another car as it is of no use to me.

Very courteous and professional. Easiest vehicle buying experience that I have ever had.

If you are a serious Porsche enthusiast or collector DO NOT BUY HERE. I bought 2004 911 Turbo X50 Cab with assurance ALL systems fully functional on the car - and paid their asking price. They shipped the car to me in NC with inoperable rear spoiler and after many calls and emails told me to go away. Do not employ them for PPI. This was intentional despite Sales assurances in writing. Mike Marsh, general manager will not support their deals after the sale, whatever the case. Local Porsche dealer estimated $4000 fix. Plano disabled the spoiler warning light so untested. Their "great " 125 point Autonation warranty inspection program is worthless. This is my 16th Porsche and first review.

This review should not be coming as a surprise to anyone. I tried to work through it with Porsche to no avail. I will consider it a difference in how we see customer service and will move on. I have a 2003 Porsche that has a little over 17,000 miles on it. I decided to bring it to the Porsche dealership for all service as I knew I would eventually trade it in and want the dealer to have done all the service. I have been to the dealership for service several times. Back in Feb. the car was brought in for new tires, and a new battery. All of the work was completed to my satisfication. One miss step - I was never advised to either drive the car 500 miles a month (very apparent I do not by the mileage that we all see each time I bring the car in for service) or purchase a remote charger to keep the battery charged. I did neither as I had no idea. Went to drive the car the weekend of July 4th and it was acting funny and one week later the car would not start. Had the car towed to Porsche where the first phone call was that it may be a fuel injection issue. Ultimately, it was a dead battery - as you can expect, I was shocked as I recently had it replaced (less than 6 months). So, provided my thoughts on the situation. Understand, now, it is a Porsche requirement that unless you drive 500 miles a month, they will not replace the battery. It was not about the money it was about the unwillingness to even work with me - offer to pay half or no labor charge or offer me a charger at half price - anything. ... I run a company so I definitely understand how painful it can be to lose customers. We both learn and move on. Thanks, Alice Tillett

Everything was great!!!! From the beginning to delivery!

Best customer service that I have ever received was from Owen Scales. He went above and beyond to make sure that everything that I asked for or wanted was taken care of. Thanks Owen and I will definitely pass your information to my other colleagues that are considering buying a Porsche.

Always nice, sales people are not pushy.

Enjoyed working with Jason who was very professional and took the time to explain the process.

I had been looking to purchase a Panamera for over a year. I had contacted dealerships across Texas and received the best service and response from Plano Porsche. Specifically, Colin Kurth was professional and responsive. I thought he did a fantastic job and would return to Porsche Plano to purchase a vehicle again.

Work and service were great

The people that run the Service department are the reason for: EXEMPLARY Service?????? Issac is AWESOME and you are very fortunate to have him??????

Was in for annual state inspection- in and out, quick service.

Horrible and very unprofessional experience with Mr John Gladwill and Porsche Plano. Attempted to take unfair advantage of my wife's inexperience with vehicles.When I drove up with her the next day in our Porsche, Mr Gladwill was shocked and appalled. Sad that this day and age salesmen take advantage over women searching for cars. Would definitely not recommend this dealership.

Took my 2016 Cayenne in because the car was "spurting" every time it was engaged. I call the service department and was told to bring it in because the Cayennes of that year was having issues that they were well aware of. My car was taken and I was given a loaner, the whole process went smoothly. I was very please with the people and with the job done!

My experience was great everything went along smoothly as planned.

Great Cars!!! Service could be better and the Sales Team a bit more upfront about their pre-owned certified cars..

My service adviser is the best. He got my car right in and service was complete before I expected!

I had my state inspection and it was done in no time flat and with a car wash to boot!

Excellent customer service. I would highly recommend this dealership if you are in the market for a new or used car.

it was a Good service , knowledgeable Advisor and fast turn around

Nice experience with professional people and expeditious service!

Tim Shaffer did an excellent job of working with our extended warranty company to get the most out of our coverage. Excellent Service!

Mark, was a pleasure to work with. Very professional and very knowledgeable.

o-ring on my oil filter was leaking--they wanted to do a complete oil change for $280 and I said no that the oil had just been changed 1000 miles earlier and just put new o ring on filter--they said they would charge me for new oil filter which I agreed to and $190 for one hour service charge to install it and I said no---instead of just charging me for new filter and nominal charge to install it they lost a customer for life---many bad reviews but I though I would give them a chance

Service appointment was easy to make by phone with Devin, ready at the scheduled time and performed as expected. Time to perform was what I expected it to take. Car was washed, interior cleaned and came out looking great. I have had the car serviced here, at the dealership where purchased, since new with the same results each time. Very satisfied with their service. I would recommend to anyone.

Great experience, easy to work with, very knowledgeable

Devin was great. Communicating with me the entire process. Very good experience working with the staff at Porsche of Plano

Loved the whole process! I was following Adrian Jacobs to his former dealer and I was very impressed!

Great purchase experience David Loder took great care of us.

Was a pleasure. My car, papers were ready when i showed. Thank you for making it very pleasant.

The Serbia was first class from the minute we walked in the door to the time we left. Our salesman Mark was very knowledgeable about his product and answered all our questions.

Isaac is the best always go to him if you need your car serviced. Don't go to Jeff he is very rude and does not talk politely with anybody

With many car dealers you feel like you come away with covered in slime, always feeling something dirty just happened. But it was completely different with Porsche of Plano. I came away grinning from ear to ear. The car had something to do with it but overall experience added to the smile too. I was surprised at how much the staff seemed to exude interest and love for Porsches and their customers. I never felt pressured or that they were hiding something. They were very upfront and patient. They knew this was a big decision for me and wanted to make sure I was completely satisfied. And I was! Highly recommend Porsche of Plano. Great staff, Collin and Sam were amazing. Great facilities. If you are in the market to get a Porsche in Dallas, this is the place to go.

Great service. Great loaner car. The work was properly done and the car was washed.

Labor and parts costs are obviously high, but repairs are done right with qualified mechanics.

It was an excellent experience, no haggle, decent offer on our old trade in. They took care of us

Good location, easy to get there, clean setting, friendly service people

Excellent service and pleasant employees. Made the purchase and trade quick and easy.

Simple and easy. Car was ready to go in the time I was told. Service was explained and also my next service was discussed.

Recently bought a new 911S from Mark L at Porsche Plano, and it was an great experience. The process was smooth, easy and there were no surprises. I'd highly recommend both Mark and Porsche Plano.

Service was amazing. I have owned numerous other high end cars and Jeff was the best I have ever had. Very professional and thorough with constant updates during the whole process. Coupled with a great demeanor.

Really appreciated Samantha for all her help as well as the manager Jon. Highly recommended. I bought a Macan S and it was a great experience.

I will not be returning to Porsche Plano for any service as long as Jeff J is assigned as my service manager. I took my cayenne to Park Place after I was told all the items that should be covered under the CPO program would cost me over 4K and Park Place covered everything. I paid nothing! Not to mention I asked Jeff what size battery my key fob needed and he never answered me instead said they could replace it and when I asked if their price was comparable to say cvs he said yes. It cost me almost 19 dollars for a battery that would have cost me around 4 dollars anywhere else. If he had answered me with the size I could have looked it up and made a decision. My key fob just had notified me that day it was running low when I took it in so it's also my fault for not researching it but I felt like I was lied to. Never going back there! Park Place is far better.

Isaac went above and beyond the call of duty to get my car repaired!

Owen was extremely helpful and polite throughout the entire process, from our first visit to ordering and receiving my new car. Thanks Owen!! Sherry

Very pleased with my purchase which went very smoothly

Tim Schaffer in service is one of the best! Always goes above and beyond to help me quickly without a wait.

Samantha provided the right amount of knowledge and support in my purchasing process. I was very satisfied with the entire experience and staff at Porsche Plano. I would recommend to others to purchase from salesperson and dealership

We came in 15 minutes before closing time. Our sales person David did not make us feel bad for being there so late or keeping him late. We had our own financing, but it was delayed due to our bank'statement processes. He was very patient and had my car ready 2 days later. It was a great experience and I will definitely be a repeat customers should the opportunity present itself!

Devin takes great care of me when I need service in my Macan. He's extremely polite and patient.

Very pleasant, sales person was very responsive and helpful.

Plano Porsche is the best dealer in Dallas / Fort Worth. From sales to service and everything in between.

I called and made an appointment for a loaner car a week in advance. This was convenient. I had 4 issues I needed addressed on my turbo. The most pressing was an apparent single leak in the center of one of my rear tires. I expected this to be plugged (and in hindsight, should have taken it to a tire shop). I also had issues with the sensitivity of my parking sensors, and my keys often were undetected when in the vehicle. I had already changed one of the batteries in the key, and mentioned this to Jeff, (service advisor who should be demoted to VW, or McDonald's because of his incompetence and mannerisms). He said that batteries were $12 and they would be replaced and that it would fix the problem. They were replaced, and the same day I drove off the lot after picking up my car, the same issue was recurring. I was also told the sensor issue is not fixable, and that my rear tire had not one, but THREE puncture points. Since the turbo is an awd vehicle, I needed 2 new rear tires, and an alignment "if I could afford it". I was told the total was going to be $1005.00 before taxes, and this was incorrect. I spoke with Jeff a total of 4 times over the span of 2 days and came into the shop 3 total times for face to face discussions. I mentioned to him that I wanted to see these three puncture points that required my tire be replaced, and to please save the damaged tire for me to see upon picking up my car, so I could see the reason for all the work. He agreed. When I went to pick up the car, nobody knew what I was talking about, and Jeff wasn't even there. He blamed things on a busy afternoon, and personal obligations at home requiring that he leave the dealership in a rush. I feel this is inappropriate, and a total lack of communication among the members of the shop. This simple task is a major lack of customer service, and could have easily been addressed, and should have been. I mentioned my dissatisfaction to the person who helped me pick up my car and she and Weston only were able to "guess" which tire it was, out of a total of 5 identical tires in the back. Jeff was called and still there was uncertainty. I had to move the dirty tires myself, as a customer, to inspect it, and got brake dust all over myself and my hands. I was told that Jeff just started and that next time I went there I should deal with Tim, who was more experienced. I live in University Park, and will not be going back to Plano for service. Jeff called me and requested via voicemail that I give him 5 stars when the survey comes in. We spoke and I told him of my dissatisfaction, and he gave me some excuses. I don't need to hear it as a customer. All of this was avoidable. Too much misinformation, and extremely poor customer service. The worst part is that when I mentioned the dissatisfaction to the folks at the shop upon picking up my car, they had ample time to consider how they were going to address these issues. They addressed it be ensuring that I did not get a survey from Porsche, and took my $1200.00. I won't be going back, and would suggest others go elsewhere as well.

very professional. All work completed in time frame promised. free loaner

I requested info on a vehicle that unfortunately had already sold. The nice people at Plano Porsche let me know if was sold and continued to stay in contact anyway and have offered several other solutions. So far, there is nothing that fits what we are wanting but it's nice that they cared enough to continue emailing me and trying to provide a solution

Annual Maintenance performed on time. Loan car was quickly provided.

Great experience! Got exactly what I needed from Colin. Ironically, I have never met him in person yet. Was his day off when the opportunity presented. And a big Thanks to Mark L. for managing the "handoff". Bob

David was great to work with, and very knowledgeable about Porche. What a great asset he is to the dealership! The overall experience was excellent.

The trade in offer was fair and the asking price of the vehicle was fair. One of the best car buying experiences I have ever had.

Great experience of buying a new car from Mark Laurenzi . Would definitely buy from him again.

Jason had the car ready when I arrived. We took a complete test drive on the tollway. The Audi A8L is a cruiser and needs to be 'air'd out' on a good road. The car was presented in very good condition at a competitive price. The offer for my trade was about 10% low. I returned the next day with checkbook and printout of a national used car price book. They agreed and we closed the deal. Some minor issues were handled immediately. Talk to Jason.

My sales person, Jason DeArmond, was great to work with and very responsive to my many questions about the car. I bought it sight unseen based on his help with inspecting the car, photos he took and answers to my questions. He even contacted the former owner for me to verify whether the car had been tracked.

Excellent Customer Service. Honest and Great employees. Enjoyed doing business with them.

I took my Porsche 911 in for annual service and maintenance. The service I received was exceptional as it always is when I visit Plano Porsche.

Adrian did a wonderful job helping us choose the right car for our needs. We love our Cayenne!

Working with Mark was terrific! My family has purchased several cars there and love the experience.

When they delivered my car it was so dirty. They should wash car before delivery

Reputable credible sales people. No pressure buying.

Good experience and very easy. I love the Macan and look forward to driving it for many years!

Perfect service department. It was my first visit and great staff.

Mark, our salesman, was very accommodating in making our purchase smooth. We had a time constraint on the actual purchase day and he did the paperwork in advance to help with the process. He also kept us in the loop on delivery dates, etc. It was very helpful to know he was on top of the sale!! Thanks, Mark.

The service took much longer than expected considering the nature of the repair. I had requested return of my old parts so I could use them as a core on a rebuild. The service writer acknowledged and agreed to put the parts in my car but failed to do as promised. When I asked about the location of the parts I was told they were thrown away and could not be retrieved. I told the service writer that I needed a remedy but Devin ignored my follow up emails. Porsche Plano sells and services cars that are $100k+ and I would expect better than just a two sentence email with no offer of a solution. I went to Porsche Plano because I wanted a higher level of service and expertise than what might be expected at a non-dealership facility but I was sadly mistaken. The DFW area has many, many highly rated Porsche indy shops that rely on the value and reputation of the service they provide for their continued existence. Any future service I require will most certainly be given to one of the fine local indy shops that value each customer

This is the second chance we've given this dealership. Went in 2013 and no one would even talk to us, couldn't find a salesperson and stood waiting for someone for 15 min until we just left. Went to Lexus and bought 2. This year I really wanted to test drive the Cayenne and Macan . We are ready to trade in one of the Lexus'. This time we made an appointment. We arrived on time but Jason wasn't ready for us. After waiting 15 min finally got some attention and a test drive. We were up front that we only had an hour. Jason was pleasant and informative. But, while we were waiting on him to get the Macan, he started helping another customer. After almost 10 min we needed to go. Guessing the other customer was more important. Will not be going back to this dealership ever. We will attempt to try the Dallas Porsche dealership and hope for better service.

The service took much longer than expected considering the nature of the repair. I had requested return of my old parts so I could use them as a core on a rebuild. The service writer acknowledged and agreed to put the parts in my car but failed to do as promised. When I asked about the location of the parts I was told they were thrown away and could not be retrieved. I told the service writer that I needed a remedy but he ignored my follow up emails. This is a dealership that sells cars $100k+ and I would expect better than just a two sentence email with no offer of a solution.

Took my car for an oil change and inspection, told it will take an hour and a half, waited for two hours and still not ready! When I arrived Mr Tyler did not even acknowledged my presence. Worst dealership I have ever dealt with,

colin is personable, honest, and knowledgeable. he is a pleasure to work with. i will continue to buy cars from colin.

Very pleased with the experience. The car is wonderful, and the staff was easy to deal with and helpful. I felt the deal was equitable, and my trade-in was properly valued.

Recently bought auto and had excellent, fast, no haggle service from Josh. He also called back a few days later to make sure everything was going well.

Excellent service, customer service and follow up. Overall, everyone I interacted with was positive, professional and very helpful

Service completed professionally. The serviceman was very informative and communicated with me about all the issues.

Outstanding customer service experience. The sales process was efficient as well. Great people!

This was the best vehicle purchase experience in my entire life. Owen Scales was extremely friendly and knowledgable. When it came time to sit down with Nicole and run the paperwork, she had everything in order and this was the easiest finance process I have been thru as well. The purchase from start to end seemed like 1/4 the time I have had to deal with other dealerships.

Porsche Plano is a nice facility but the Sales & Service department are mediocre at best.

Collin, was a good salesperson. I went to look at a 2015 Panamera that was on the lot. It was a nice car but to low to the ground my intention was not to trade my truck but always wanted a Porsche. So I looked at the Cayenne. I owed nothing on the truck and knew my wife would love the Cayenne and that I could pick up a used truck easily. So I traded it in. The problem was with the dilevery of a Porsche and the feeling I felt after the fact. The car was filthy it had glue all over it inside and out from the wrapping it comes in. I asked Collin to have it taken care of he told me quote wipe it down with windex.It had wax on the bumper and the wheels were filthy. Next I was told it would come with a full tank of gas it did not I had a quarter tank. High line stores should treat customers as all stores should with kit gloves and you would expect that from Porsche. So to end I liked Collin but nothing else about the experience. I will not do bussiness with Plano Porsche I will go to Fort Worth for all other services. I have also contacted them for the warranties for the car. Mike

David Loder was our salesman. He was a great non pressure salesman to work with and very knowledgeable about the Porsche line of cars we were interested in. He was also very friendly and courteous.

I had such a good experience buying my Porche Macan GTS from the Plano dealership. I did a lot of research before making my final purchase. I chose Plano Porche because they had excellent customer service and the best price. Once I decided on the Porche Macan GTS the buying experience was so easy. We did everything over the phone and picked up our Macan. Jason was awesome. He was very knowledgeable and patient. I had never owned a Porche and I had many questions. I'm so happy with my purchase and will definitely be back to buy me next vehicle from Jason Dearmons from Plano Porche.

We recently purchased a two vehicles at Plano Porsche. I can honestly say it was the best experience we ever had Porsche Plano dealership. Jeromy he is awesome sales person and great customer service skills. Thank you all for your help buddy.

Great Customer Service by Jeromy. Always recommend buy car from here

The fact that no loaner car was offered when my wife made the appointment for service and again when she dropped off the car at the dealership(On a Saturday) was rather disappointing for a Porsche Dealership. Other German auto dealerships always offer that service.

Always excellent service and quality work! Very welcoming dealership that goes above and beyond my expectations. Thank you, Isaac!

With 12 months remaining on my 2014 Porsche Cayenne S lease, I stopped by Porsche Plano to start looking over my options. I was intrigued by the Macan and wanted to see if it would be a candidate for me when the time came. Josh Creadeur did an outstanding job demoing the Macan and discussing my options which turned out to include Porsche releasing me from my Cayenne S lease and putting me into a beautiful 2017 Macan GTS. Josh addressed every question, helped me get credit for remaining warranties I had on the S like wheel and tire warranties, and throughly reviewed the operation of the Macan before I drove away. His professionalism, follow-up, and friendliness were refreshing! I highly recommend seeing Josh at Porsche Plano!

Porsche of Plano went a long way to make sure I was completely satisfied with their service.

Excellent Service. The Service Advisor Issac goes always above and beyond to make sure everything is taken care with your vehicle.

The sales person, Jason did an extraordinary job assisting us. He is very knowledgeable about the vehicles and patiently explained the differences of the models, introduced the new features and even helped us programed both keys after we bought the vehicle. He doesn't play the number games but help customers in any way he can. He's very professional and nice to work with. The lady who processed our purchase papers is also nice and organized. Our auto purchase processing was pleasant. We highly recommend this dealership, especially the sales person Jason.

Well, it has gotten worse. Went in for an extended warranty service (at 38,000 miles) and they did the job, but failed to tell me that a 4 wheel realignment would be $209 that I had to pay. Also there was a shop charge of $60 and they tried to get me for $338 for a new front left headlight bulb. Luckily they thought I had declined it and didn't do it. Devin originally told me it would be "about $100" to do the headlight. I ordered it online for $71 and did it myself. They also gave me a quote over the phone while they had my car for a 40,000 check up. That was going to run $1900 to change some spark plugs. I said no. They then said that my brakes were getting close to having to be redone. That was $3,000 for all four wheels. Again, I said no. I had them tint the windows and when we got it home, there was a grooved scratch on the front left window. It was in the driver's vision. Took it back and they said that the Panamaras have a tendency to be too tight on the door panels and this leads to scratched window tint. They never told me that ahead of time! So, when I went the next day to pick it up, the subcontracting company had redone the wrong window! I had to wait another day again! This seems like a Micky Mouse operation over there and it has frustrated me so bad that I will NEVER own another Porsche in my life. We traded in the Porsche for a Lexus RC F yesterday. Man, does that thing fly!!

The team was helpful. I forgot my car insurance card so they had to drive me home and pick me up. Sorry.

Best car buying experience ever! Sales guy, Joshua, was exceptionallly knowledgeable and a very non pressure sales rep.

Isaac Madrid is always very helpful and reliable. My appointment went very smoothly.

Well-experienced, highly trained service technicians along with high quality, responsive customer service at this dealership that regularly works hard to make the customer happy.

As always, EXCELLENT service - excellent quality, very professional and quick turnaround!!!

I worked with Mark at Porsche in Plano. He made the experience easy and actually enjoyable. He helped me custom order my 2017 Boxter 718. After it arrived he helped me with all the presets including coming to my home and helping me with programming my garage opener in the car. Very nice show room and friendly people all around. This is my 3rd time buying/leasing a car from them.

Great service and prompt on communication on the needed repairs. Worked directly with my warranty company to approve charges. I was given a nice clean Cayenne to drive all weekend.

Mark gave us great service without pressure. We were able to purchase the vehicle and take it Home. The trade in was fair,

Always treated with the best service and quality Tim Schaefer has always been a pro and made sure I was treated extremely well!

Isaac is awesome is a great guy. the worst part of servicing is it is unnecessarily expensive. there is nothing special about anything so not sure why you charge so much. this is one thing that Porsche should improve.

All was done on time and as quoted. The writers were all helpful as were the business girls and the car rental person.

Tim is one of the main reasons for us continuing with Porsche

This was by far the best experience I have ever had at a car dealership! Very friendly and professional!

Incompetent and unapologetic service department - I accompanied my brother in law to the Porsche Plano service department so he could renew his state inspection. The service department returned the car to us with a damaged dash, left glue on the windshield and sticker debris buried between the dash and windshield. When he called the service manager, not only did the manager not take any action to fix the issue, he didn't even apologize. Unacceptable for a dealership that services premium cars.

Quick excellent service! Battery replaced at no charge and vehicle washed.

Great, I was given a great loaner and the service was spot on!

This was the first Porsche purchased by me. Colin provided excellent communication and exhibited a great knowledge of the product. I will definitely recommend him to anyone interested in buying a Porsche! Colin made the experience fun and easy which is not common for car buyers! Great Job Colin!

Excellent Timely. Excellent service rep. Very good communication

Good service n explain how to do the ? n I like car when my friends wanna buy a car ? I will tell my friends go to dealer from Plano ?

I had a great experience dealing with Jeff at Porsche Plano. He was very knowledgable and personable. He ensured that I fully understood the repairs that were to be made and personally ensured that the repairs corrected the issue.

As always, the service at Boardwalk was excellent. Fast, friendly. I never have to worry about any difficulties with their service department.

Great experience! Fantastic knowledge and Mark makes it easy.

The sales team was very knowledgeable and pleasant to work with.

I've owned multiple Porsches from multiple dealers and Isaac Madrid at Porsche Plano does the best job of all service advisors with my 2 Porsches, and Plano Porsche has been very professional and accommodating my service needs.

The lease on my Mercedes is almost up and was considering a Cayenne GTS as a replacement. The sales guy was texting the entire time during the test drive and could hardly tell me anything about the car! I will definitely not buy a Cayenne from Porsche Plano! Taking my business to Park Place Porsche!

Great experience. Diagnosis and repair went quickly. Car was clean when returned to me.

Great service, knowledgeable sales staff, Josh was great to deal with. Was in and out in few hours, behind the wheel of my new Porsche Macan S.

Really nice experience, all the people working there are very helpful and attentive all the time!

Great service......................................................................

Our sales representative was Jason Dearmond. He was really great to work with and made our car buying experience fun and exciting.

From the first test drive, I needed the Porsche Cayenne GTS! What a great looking car that is not only practical with driving around my teenager and her friends but is also lots of fun to drive. Jeromy Boulet made the buying experience a breeze with helping me build the exact car I wanted, updated me along the way of where the car was in line at the factory to when the boat would arrive at the dock. Once the car arrived, Jeromy gave me a great walk through of all of the cars features (and there are a lot!) and has followed-up with me on how the car is doing. If you are looking to buy a Porsche go to Porsche Plano and ask for Jeromy! And when you rub your brand new wheel against the curb, call him up and he will take care of it!

I have a Porsche Turbo S with PCCB's and center lock wheels... I needed a tire repaired, but it's not a car you can run down to any shop to get fixed, you need special tools to remove and replace the wheels. They were able to fit me into their very tight scheduling like I was their best customer, and treated me as if I were getting a very costly repair made. Topnotch facility and staff. Can't say enough about their customer service, and dedication to meeting the customers needs.

I worked with a very experienced salesman name Jason, he was outstanding. The firm business shake was a winner and he knew how to operate every button in the car. I highly recommend this young man.

Matt Williams did a super job and took care of all the details. Finance person was excellent as well. Car is in perfect condition and a joy to drive.

Neil Conklin and staff were great. Car is beautiful, my wife's vehicle. White Panamera with grey interior. Finance staff was very diligent.

The service department and shop always fixes any problems I have with my 2002 996 to keep it alive.

My salesman, Neil, and the internet manager, Mark, made the decision easy. They worked together, even though I made contact separately, and helped me decide on which Cayenne to purchase. My internet/Edmunds price quote was immediately honored by Mark, and Neil made me aware of special leasing incentives on the eHybrid. All in all, a good buyer experience.

My car was serviced quickly and promptly, and the cost was in line with the original estimate. I was provided a loaner and so avoided any inconvenience. Excellent work.

Joshua Creadeur was so helpful and patient with me as went thru the process getting my new Panamera. I'm in the customer service business and he is the kind of guy I would welcome on my team anytime.

All the staff are very friendly and knowledgable, parts, sales, service, admin, management. The best Porsche dealership I have been too, and I have been to many over the years and in many countries. My personal favorites are Mark (Sales), Larry and Robert (Parts), Tim (Service).

I've bought many cars in my life (too many to be exact) and working with Colin and Jon at Porsche Plano was by far the best experience I've had. They were straight-forward and really made the process nice and easy. Thanks guys!

do not give loaner cars w advertsising!! will not accept again. thank uou

Somehow all of my basic service sort of fell into line and I had to get new tires, brakes, rotors, oil change, etc done. From start to finish all of the work was done professionally, quickly and within the cost estimate I was given. I count on Porsche of Plano to have updated and current information about all of my vehicles and to know and understand what my driving habits and needs are when I come in for service. Isaac is amazing and never fails to be on top of all maintenance issues and always returns my car detailed and like new! I can't say enough great things about Porsche of Plano! My salesman, David Loder, also followed up personally to make sure all of the work was done properly and to my satisfaction. He is an outstanding salesman!

Car was serviced in a timely manner. All representatives of the dealership were very courteous and helpful.

Once again...no problems...dropped off and picked up when promised.

2013 Boxster (mileage 6000) serviced. Car was returned reeking of cigarette smoke (I am not a smoker) and oil stains on the fill area in rear trunk. Overall, service appears to have been conducted but the cleanliness of the returned vehicle was a big disappointment...working on the odor now. If this is how they treat a Boxster, I can only imagine how they treat a 911!

Was first visit ever to this service dept and not sure I received typical treatment. Felt as though object was to sell me as much service as possible. Got some push-back when I questioned necessity. Had discount coupon and can't see it was applied, though assured in advance it would be. I asked afterwards about it but have received no answer yet.

the service and parts are both top Aron and his team and Larry and his team are both the best thank you

the service and parts are both top Aron and his team and Larry and his team are both the best thank you

Excellent and our salesman Jeramy was very helpful and accommodating.

Very quickly replaced defective part. Nice touch for service rep to walk me to car and ensure all ok. Also appreciated offer or car wash.

I was very pleased with the experience of bringing my 911 in for service as I have been in the past as well. Mr. Devin Tyler was very helpful, courteous and professional. Mrs. Elizabeth McDonald was extremely helpful as I left my copy of the bill at the dealership. I called and Mrs. McDonald was quick to answer the phone, not always my experience in calling, and was quick to help me by finding my receipt on the computer and e-mailing it to me. (She was thorough in verifying I was who I said I was). My only disappointing experience was in speaking with a sales rep (I won't reveal who) about the purchase of a Cayenne, this person said they would e-mail me info on the vehicle (no brochures available) and a link to a site that would estimate the value of my trade-in. I've not received either. I have to assume this person misplaced my contact information. A minor inconvenience that I probably shouldn't have mentioned.

Issac was great. I had a blow out and needed a new tire plus some minor buffing/cleaning of a quarter panel. Work performed was excellent

Hadn't planned on going with a Porsche, but salesman and process were excellent. Car drove like a dream

The service was very good but the prices are just appalling: 1. Rotate and balance 4 wheels - $232.22 2. Change oil and filter - $279.20 W.R. Ewing

This is the last time I plan to use the Plano Porsche dealership because they have failed to fix issues with rattles, told me a brake noise was normal when I later found that there was a problem, and the latest loaner car was so dirty that I had to take it to be cleaned before I could use it because they had no one there to clean it. Now in the market for a new car, I don't think it will be wise to use this dealership any longer.

I'm happy with the service I received from Jeff on my Porsche Cayman S

It was difficult for me to find the Cayenne that my wife was looking for, but Porsche Plano had it, I started the buying process and finished it all by internet, I was gladly surprised by the attention of Colin. We had to drive from Houston all the way to Dallas, but my family and I don't regret it because when we arrived, everything was ready and set to go. Definitely recommendable.

It was difficult for me to find the Cayenne that my wife was looking for, but Porsche Plano had it, I started the buying process and finished it all by internet, I was gladly surprised by the attention of Colin. We had to drive from Houston all the way to Dallas, but my family and I don't regret it because when we arrived, everything was ready and set to go. Definitely recommendable.

Everyone at Porsche Plano is professional and friendly with no sales push. Jeromy Boulet was excellent in helping me purchase my first Porsche. I would highly recommend them.

Porsche Plano, the best Porsche dealer in Texas, quick response, accurate, reliable. Just perfect.

It was difficult for me to find the Cayenne that my wife was looking for, but Porsche Plano had it, I started the buying process and finished it all by internet, I was gladly surprised by the attention of Colin. We had to drive from Houston all the way to Dallas, but my family and I don't regret it because when we arrived, everything was ready and set to go. Definitely recommendable.

Dropping off my car & getting in a loaner took about 10 minutes. The next day Isaac called in the mid morning hours to give me an update. I appreciated that because I was able to plan my day & know about what time would be done. On my way to pick up my car I requested tires be rotated & Isaac made sure it was done before my arrival. The work was done in a timely manner. Outstanding service by Porsche of Plano.. Thanks to all!

Was very happy the deal was handled and happy to join the Porsche driver club.

Finding the first Porsche Cayman at this dealer was by chance. Now we have purchased three vehicles there and are a loyal customer since 2010. W do all of the business there that we can, Visit regularly, sometimes just to visit a bit. this dealer has us completely spoiled. Enough so that we expect to be treated this well everywhere we go,,,,,,, most know that is simply not the case. We can not compliment them enough, from sales, to service, the technicians, parts, and the entire staff. The all have us spoiled. It would be a very sad day if anything ever happened to change our experience at Porsche Plano.

Thank you so much, Adrian and everyone involved was wonderful. He helped me find the exact car I wanted and I am so happy with my entire experience. I am looking forward to a continuing relationship and will definitely refer people over.

I recently moved to Dallas and even though I didn't buy my cars from this dealer they treated me as if I was their best customer ever. Definitely there is no substitute for this dealership!

Bought a 911 Cabriolet from this dealer a few years ago. Was ready to move on and don't like fooling around with selling cars on my own. I got a pretty low offer from Carmax. Took it back to Porsche of Plano and got even worse offer, like, a lot worse, like, insultingly bad. Spoke to Crest Auto Group and they beat Porsche of Plano's offer by $4000.00. I really like Porsche's, and I'll definitely buy another one on down the line. I won't be buying from Porsche of Plano, though.

Bought a lemon and a terrible car from this dealer. Bought a used Nissan Maxima (2011 48k miles) on Monday June 27th - two days later the car was blowing smoke from the exhausts. Porsche Plano told me to take it to Nissan dealership to have it fully checked - Porsche Plano picked up the tab to get the car checked out. Nissan says ENGINE NEEDS TO BE REPLACED! Of course, I was able to return the car to Porsche of Plano immediately after. However, for the 2 days that my car was in the shop, I was not given any loaner car or any sort of compensation for the inconvenience. Shocked and surprised to see something like this slip through the crack's and was on this dealership's lot. It is inexcusable and sad. I totally understand that these kind of issues occur with used cars, but I don't expect this from a dealer as well known as Porsche of Plano. If I was given a loaner to get around in, would be a lot more happy, instead, I had to rent a car on my own expense. Prior to all that, it was a smooth buying process and a patient sales staff. Mark Laurenzi was truly a pleasure to work with - probably the only part of the process that was great.

Service provided was very efficient. Service personnel were very professional and helpful.

So I dropped of the car for two issue. One was my window was not aligned properly and second the back wing wasn't working. They call me back that evening and said to come by. When I got there My service person Devin Tyler inform me that the Tech said he suspect that the car has been to an accident. So I talk to the tech Mark and he said he been working with Porsche for 20 years and the reason why both issue are present because the car has been to an accident. So this line will work with a person who knows nothing about the car and they refuse to fix the issues. So I called my local mechanic who has a German dealership Vdub Plano. When they first look at the window they said all you need to do is tighten the top bolt on the door and the window lined up perfectly. For the back wing I posted on the Porsche form and a tech from Porsche of Dallas and told me to get the service history, so called Devin and got the service history and it show that Plano Porsche replace the aftermarket wing on the delivery of the car and they took out the one side motor and component to make it work. Now it all make sense why they refuse to work on the car because they have to pay for all this to make it correct. I opened a ticket with North America of Porsche and started the discussion on the Porsche forum to make the community aware how shady is Porsche of Plano. They should admit what they did come up with a solution rather blaming it on car been to an accident. The service manager was avoiding me all the time asked him to speak to him because he knew the way they try to get out of this was wrong and they try to fool the wrong person.

I recently purchased my second Porsche after owning Mercedes for many years and driving roadsters most of my life. Plano Porsche has never failed to deliver exceptional, courteous service. Buying my new car was a breeze, My salesman knew exactly what I wanted in a car and found me the perfect vehicle to enhance my driving experience.

I recently purchased my second Porsche after owning Mercedes for many years and driving roadsters most of my life. Plano Porsche has never failed to deliver exceptional, courteous service. Buying my new car was a breeze, My salesman knew exactly what I wanted in a car and found me the perfect vehicle to enhance my driving experience.

Efficient, friendly service by a staff that knows how to deliver a superior customer experience.

Everyone was very helpful. Ms. Fairbanks exceeded my expectations by calling my auto insurance company to ascertain coverage as my proof of insurance had expired. She was kind enough to print proof of insurance for all of our vehicles. David Rosenberg was also very helpful.

I spoke with the dealership GM and he made it right

Staff was friendly and customer service was fantastic as usual. Highly recommended .

It was the most pleasant experience anyone can have when buying a car. I spoke with Matt and Nicole and immediately they made me feel protected and confident which was really important as I was buying from a distance. They managed to work around my difficult finance requirements and were extremely friendly and professional all the way but especially with the documentation. Their job is really to satisfy customers beyond expectation and they really love doing it. I am thrilled with my 991 C4S and will definitely buy from them again. Thank you Guys!

My wife is always treated extremely well any time her car is in need of repair. I travel a lot for my job, so I don't have to worry about her being taken care of. Extremely professional and accommodating!

Purchasing a new vehicle can be exhausting to say the least. That was not the case working with Jeromy and John at Porsche Plano. As a matter of fact, I am pretty sure that my wife and I wore them out although they were very patient and professional throughout the entire process. We switched from one model to the next several times and Jeromy was more than happy to educate us on every detail to make sure we made the right decision. Without a doubt the first time I felt at ease with no unnecessary pressure or slick sales tactics. He allowed us to go through the process at our pace and genuinely helps us find the vehicle that fit exactly what we wanted. I am so happy with our experience and Porsche in general that I am planning to purchase another model when available next year. I highly recommend giving Porsche Plano a shot at providing you too with outstanding service.

Went to look at a used Boxster that had just listed. Car was in excellent condition, price was right plus it was a CPO car so we decided to buy. Our salesman was professional and courteous both during and after the sale. From stepping onto the lot to driving of was less than 2.5 hours and everything went smoothly.

We dealt with Mark on the buying process and he was top notch. He had everything ready to go, making it the easiest and most pleasant buying experience that we have been through. Issac in service, is top notch. He was able to get our Cayenne in for service quickly and on one other visit, took care of something that I broke with no problem.

We made several trips to Plano Porsche before we made our final decision. No pressure at all, always courteous, helpful, and friendly at every visit. Rainer is a pleasure to work with. He is very helpful with the entire process even post purchase.

Great experience! Rainer was extremely helpful throughout. I didn't feel pressured into anything. Our service did not end after we bought the car. He has reached out to us many times to help answer any questions and to make sure that everything was going well with the car.

The experience of purchasing the Cayenne was efficient and pleasant with Josh. Josh is very knowledgeable and experienced with the Cayenne and assisted our family in selecting the correct options. We had unusually circumstances for which we needed to take delivery late on a Saturday evening. The entire staff of Porsche Plano accommodated our need past closing hours to complete the transaction. The Cayenne is our third purchase from Porsche Plano and the quality of customer satisfaction has not changed over the years.

Always very friendly and more than willing to help. This is my third Porsche, and the sales staff to the valets and service people always go the extra mile.

The place to buy a porsche. Mark Laurenzi was extremely knowledgeable and courteous. Highly recommended.

The Service Department and the entire staff was very helpful from the beginning to the end. Becky was very professional from th first time I called and guide me on making the right decision on changing the color of my rims. She also doubled checked the service history of my Porsche to make sure i didn't have any issues later on.

A few weeks ago, I began the process of purchasing a new vehicle and wanted to learn more about the Porsche Cayenne. I had spent quite a bit of time reading about the Cayenne, but wanted to talk to someone from the dealership who could answer additional questions. Fortunately, the receptionist transferred me to R. Owen Scales. It did not take me long to appreciate both his knowledge and his patience. Succinctly, he wanted to make sure that my questions were answered completely. Based on the phone conversation, I scheduled an appointment to meet Owen at the dealership. While there, I was able to test-drive two vehicles and as a result of the visit, I purchased a 2016 Cayenne with the exact equipment desired. I would also be remiss if I failed to acknowledge the contributions of Nicole Smith, Customer Finance. Her goal was to make sure the vehicle purchasing experience was as painless as possible. I would highly recommend both individuals, and dealership as well.

The entire car buying experience was pleasant and enjoyable. My salesperson, David Loder, was informative, patient, and willing to help in any way he could.

Great! Except no car available for me to drive while I have my car repaired. It was in the morning around 7:30

I wanted to get a Panamera 4s and Porsche Plano was the only dealer that had one in stock. I went to dealership and Jeromy B. helped to make my dream a reality. The buying experience was easy and smooth. The customer service is first class. Everyone is helpful and make the buying experience easy.

We experienced some jerking on acceleration of our Cayenne. Took it into Porsche Plano on a Friday morning and Devin Tyler was our advisor. He offered a loaner vehicle, but we didn't need one as we were leaving out of town for the weekend. While out of town, we received a call from Devin to explain their findings and he told us they were going to order the parts to have it overnight. He also assured us he would reserve a loaner for us if the car wasn't ready when we got back in town. Early Tuesday, Devin called to inform us the car was ready and they'd replaced the transfer case. We are very happy with the service Devin provided. He was very professional, cordial and was great about following up. Superb service!!

Yesterday's service experience went perfectly and worked exactly as it should.

Great suv that is full of options. Great sale reps at Plano Porsche, Plano, Texas. It you are interested in a Porsche visit this dealership.

Professional and courteous staff of service technicians. Isaac always goes the extra distance to provide accurate expectations and delivers the very best every time.

Jeromy B was extremely knowledgeable, patient, helpful, friendly, and transparent. The delivery of the car was seamless, i highly recommend Jeromy.

Isaac is very knowledgeable. kind, always willing to help and excellent service advisor.

Colin and the team at Porsche Plano made it very easy to purchase a car. After the purchase was complete, Colin was great about showing me how to work everything (a lot of new gauges and gadgets to learn!). They do a nice job upholding the Porsche brand promise of excellence.

Isaac is very helpful, professional and knowledgeable of his business. It's always a pleasure working with him.

Purchased a 2017 Porsche Macan GTS. Our salesman was Josh and would highly recommend him and this dealership. Josh was very knowledgable of the vehicle. The purchasing process was simple. After the paperwork, Josh went in detail inside and outside the car explaining all the bells and whistles making sure we knew how to adjust mirrors, sync phones, etc...very helpful! Very pleasant experience.

Colin was pleasant to deal with and he worked with me via email prior to our 2 hour drive to purchase a used vehicle. No surprises when we arrived and paperwork was quick and easy.

Always a pleasant experience, very prompt and professional!

Isaac worked me in right away. He took great care of every detail, starting with a beautiful loaner, kept me up to date continuously.

Great experience. Helpful new car sales management. A surprising experience as I thought an Autonation dealership would be less personal

Owen was excellent! He spent a great deal of time with us before, during and after the purchase. He sat in our newly purchased car with us for almost 2 hours going over every feature to make sure we knew how every option worked. He followed up with a phone call to make sure everything was satisfactory.

Extremely friendly sales associates. Very fair no haggle sales price including my trade

No where else other than Porsche Plano is the epitome of excellence so prominently portrayed by virtually every staff professional employed. Without question, the dealership and facility are unparalleled in Texas and beyond. Porsche Plano prides itself on offering an outstanding atmosphere encompassing individual service, and thanks to Matt Williams, a top notch buying experience that cannot be found anywhere else. I have purchased many fine automobiles over the years, and because of Matt's knowledge of the brand, his passion for the brand, and his professional courtesies throughout the buying process, he has made my purchase the most enjoyable and seamless process I have ever experienced. Add to that, the impeccable professionalism of Nicole Smith, their Financial Services Manager, it simply cannot get any better anywhere, period. You owe it to yourself to go to Porsche Plano, even if the drive seems a little farther than perhaps another dealership. You cannot be more pleased. You will receive the kind of expert personalized attention that makes Porsche ownership so rewarding.

I bought a 2016 Cayenne and I'm loving it. Porsche Plano made it an easy decision - the staff was patient, knowledgeable and made sure I got the vehicle that I really wanted. The service was superior in comparison to a couple of other brand dealerships I had visited - I never felt rushed or pressured at Porsche Plano. The staff was attentive but efficient as well. Highly recommended.

Jason was very knowledgeable about the cars and different options

The Porsche Plano staff is very friendly, non-aggressive and informative. I have not purchased a car in over 15 years and was expecting a battle of an experience. Jason DeArmond, Owen Scales, and Nichole Smith made the experience absolutely fantastic. If you are in the market for a car, make this your first stop.

Adrian was very knowledgeable and professional. Really knows his product. Made my experience a very pleasurable one. Got my first Porsche!

Customer service is exceptional. From checking in the car, quality of service, and knowledge of team. First rate

I was very pleased with my overall car buying experience at the porsche plano dealership. They were very courteous and didn't push hard unlike any other car dealer. The Sales person that I dealt with was very knowledgeable and explained very feature of the car in a well organized manner. I would highly recommend this dealership if someone is actively looking to own a porsche.

This is my second purchase through Colin They really make the process easy. I let them know what i would like and they make it happen

I have only one word to say "EXCELLENT" It's not only the car, it's a dream come true We have been searching in the internet day and night to find the car we love but it's within the budget limitation ... of course it hasn't a good deal ... it was the best Deal in the nation for the car we found here. We drove 5 hours to pick her up ... amazing drive ... amazing Dealer. This compliment goes to your team: Graig, Rainer and Colin ... thanks guys

David Loder was very helpful in explaining everything to us. He was very knowledgable and patient. Our experience at this dealership was great!

David Loder was an excellent representative of Porsche!!! He was efficient, thorough and not overbearing!!! The buying process is dificult enough trying to decide what brand and type of car you want, but David was extremely helpful as a sales representative, He has an excellent product to work with, but HE is what sold us on deciding on Porsche!!! Cannot wait to refer him to my friends!

Owning a Porsche 911 has long been a dream of mine. My experience at Porsche Plano was very positive. My sales consultant, Mark Laurenzi, called me prior to my visit, provided great details concerning the car and operation, provided me with an extensive test drive and made the purchasing process easy. Follow up has also been fantastic. Everyone I came in contact with at the dealership from finance to service made me feel like part of the Porsche Plano extended family. I highly recommend Porsche Plano and as Steven Tyler sang, "Dream on.

My experience has been great. Everyone is available for assistance. This is my wife and I second purchase.

Owen was my sales advisor and he took great care of me from the moment I inquired about a Macan and through the rest of the purchase process. He was always very quick with feelings to my questions and followed up proactively but wasn't "salesy." the store was also much more laid back than park place. Plano was more welcoming and didn't act or treat you like you needed to have a net worth of millions to get great service. Overall, I would highly recommend them to anyone looking for a porsche.

David Loder helped us find the right car with the features we wanted, showed us how to configure the settings, and responded promptly to email and calls throughout the process. The dealer's finance department helped us find an excellent interest rate on a loan and made the buying process very easy.

It is always to visit Plano Porsche. The sales personnel are knowledgeable and maintenance is willing to explain the issues pro and con.

We were looking for a Cayenne S and found the one we were looking for on the dealership website. I was able to negotiate the entire transaction via phone and email. Colin was exceptional. He had the vehicle ready and waiting for my wife to drive when we arrived and the whole process was quick and hassle free. It was definitely worth the time and effort to drive from Oklahoma! I would absolutely buy from Porsche Plano again.

Owen Scales did a wonderful job helping us navigate and find the perfect Boxster. He was patient and answered all my questions. We LOVE our new car

We never intended to be Porsche owners. On a whim we stopped by Porsche of Plano during our SUV search, My husband and I were promptly greeted and salesman Rainer Buehlmaier took the time to show us around, I just loved the Macan and no other SUV could compare, 3 days later we are the proud first time Porsche owners. Rainer and his team could not have helped up us more.

Jason is the best saler I had never seem. He did whatever he can do to help me on this Macan. I will recommend Jason to my friends.

We just purchased a new 2016 Cayenne Turbo S from Auto Nation. This being our second Porsche purchased from this dealership. We drive 150 miles each time to purchase the vehicle . We are truly committed to this dealership - one of the best around. Our salesman is top notch - Colin Kurth and we recommend him to everyone that wants to buy a new Porsche. He is the BEST along with the dealership.

Neil did a good job making the purchasing processes comfortable.

Purchasing our Cayenne S from Porsche Plano was a fantastic experience. We worked with Owen Scales who was absolutely great to deal with. He knows Porsche and will spend whatever ever time he needs with you to answer your questions. We ordered our Cayenne to get the exact options we wanted. It was very easy to do. The dealership is very organized and everyone great to deal with. If you are looking to purchase a Porsche, go to Porsche Plano.

Mark Laurenzi made the entire experience incredibly seamless. I reached out to Mark a few weeks ago letting him know my wife was in the market for a Cayenne. I had previously purchased a Targa 4S from him, and he said he'd get right on it. Boy did he! Less than a week later, I was on my way out of town for a business trip when he reached out to me with a CPO Cayenne that met my wife's requirements. He went the extra mile to walk me through everything, send me pictures, walk my wife through the test drive, set up the financing, etc. while I was gone. When I got back it was a very simple process to finalize all the paperwork. The dealership itself is impeccable. The recent renovation has really opened it up and has greatly increased the amount of cars available in the showroom. The staff is all friendly, and works to get to know you by name. They also frequently have customer events that make you feel like you're part of the Porsche family. The parts and accessories department is willing to cut deals on certain items, especially if you're a repeat customer. All in all, I really feel like you're getting the premium experience that I'm paying for in a premium car.

Outstanding,patient salesman---very patient and helpful Dealership beautiful ..............

I ordered my new 2016 Boxter Spyder 5 months ago. David Loder walked me through the whole lengthy pre order and production process for the Spyder and let me test drive no less than 4 cars to demonstrate the expected Spyder performance. The Porsche of Plano team is absolutely the best in the Dallas area! David Loder was the best car sales person I have ever worked with and for me, that is saying a lot! My car was delivered a full month early and delivered in impeccably detailed condition. The closing process was very fast, very smooth and I walked out very happy with the extras' that I ordered at the closing table. In fairness, I should say that I have been a Park Place fan for many years and I still have a lot of faith in their organization. I gave the PP dealer a fair chance to earn my business and as much as I like those guys, i would recommend that anyone looking for a Porsche of any kind check Porsche of Plano out as well!!

Recently bought a Porsche Cayman from Porsche Plano, Hassle free buying experience with Matt Williams. I dislike pressure buying and time spent seeing what the manager would do. Did not have to go through that with Matt. I emailed an offer to him. He got back to me and said it was accepted. I thought the pricing was fair. I already had my financing lined up so I did not have to use their financing.

Treated very well and professionally.. The service was excellent. The waiting time was very minimal.

We had a great overall experience. We leased a new Cayenne and the experience was smooth and exceeded our expectations. They went above and beyond to satisfy our needs.

Stay away from Autonation. They won't honor warranties. We bought a BMW in Dec of 2007 (title shows December 20 2007) and in November brought the car in because it needs a new catalytic converter to the tune of close to $5000. Because the car was built in November of 2007, Autonation BMW is now saying Autonation will not honor the warranty for this item despite the fact we bought the car less than 8 years ago (8 year warranty on Catalytic converters). So now here we are 3 days before Christmas hiring an attorney. Stay away from this nightmare!

Mark Laurenzi did an outstanding job. I really appreciate his follow through.

This place is lagging in general wrt services, attitude and willingness to assist despite lip services. For a tiny issue on a new SUV would take them ages to figure out what's wrong, what to order and fix. The rental vehicle was small and mediocre. Compared with nearby Classic BMW or MB dealer experience, this place simply sucks.

Rainer was my salesman at Porsche Plano, he made my car purchasing experience wonderful. He helped me when the original car I was about to purchase had already been secured by another buyer earlier in the day. He made it up to me by finding the same model vehicle at another dealership and having it delivered the next day and waiting for me when I returned from a trip. Rainer also took the time to navigate me through all the cars gadgets and functions. I definitely will go to Rainer when I purchase my next vehicle!

Porsche of Plano succeeded in achieving the 5 Star sales experience as relates to the recent purchase of my new GT4 ... Knowledgeable Sales Person , Customer service oriented , Courteous , Responsive ,, Organized , First Class in all respects .

My wife and I recently purchased a Macan S through this dealership. Everyone there has been very friendly and helpful. Special thanks to Jason Dearmond, our sales consultant. He was helpful and patient through the entire test drive - order - delivery process. A great experience from our perspective!

Dont be fooled by employee reviews, the reality will come in front of you when you try to get service, since porche plano dont wanto give rentle car to anyone they give you 8 to 10 days advance window where you have to book to get a small stupid headlight fixed even if you have bumper to bumper warrenty, SO unless your boss give you day off each time tou wanto get your crappy porcse fixed, you will need to spend whole day at porche...i have 2 porche but i made huge mistake by going to porche plano for service, i am trading both this cayman S and cayane with tesla X and BMW in Jan...what a dissapoinment...waste of my $200K

From the day we walked into the dealership to the date we purchased the Cayenne, about a week's time, every question we asked was answered and every request was honored. We received no pressure to make a decision. The sales person was completely knowledgeable about the vehicle and the finance person was extremely competent and professional.

I felt 3hrs is a bit too long a wait for just oil change

My car battery was dead. My service representative offered to send a staff member to my home to assist with either charging the current battery or assisting in the purchase and installation of a new one. Also had a heat related cosmetic problem with the drivers seat. A service staff member told me to bring the car in and it was repaired whilevI waited.

This Porsche dealer makes promises that it does not intend to keep. When selling you a car, they sell you a promise of complimentary car washes at the car dealer whenever you come. However, you have to fight to get it in reality. The first time I came to have my car washed, the servicemen told me that they were backed up and I would have to wait hours to have my car washed. They said next time, they would for sure take care of me. I believed them though I did not see the backlog of cars, and left with my car unwashed. The next time came, and as I left my car for the oil change I made sure to ask for it to be washed as well. Because they were going to be working on my car anyways, I though they would certainly wash it. When I came to pick it up, they returned it to me unwashed again. They repeated the same excuse from before that it would take hours longer to wash it. I spoke to the sales rep who sold me the car, who apologized then arranged for my car to be washed. He seemed very surprised that this happened to me twice. It took less than an hour for them to return it to me. I don't understand why they do this. Are they annoyed that I do not tack on the extra services they recommend when I come for my oil change? Are they tired and don't want to wash cars? As a minority, when I get skimped service I can't help but wonder if there is racism involved. In comparison, my experience leasing a car from Park Place Porsche was nothing like this. Even at times where the dealer was visibly MUCH busier, I always got my car returned washed, often even when I went for just the car wash itself. I can always get my car washed elsewhere or wash it myself. I am just disappointed when promises made are blatantly disregarded.

This is the second car I have purchased from Porsche of Plano and they have both been great experiences. The sales staff is courteous and professional and they really know their products. There was never any pressure to buy. I love the cars and my experience with the dealership has been outstanding.

Worked with David Loder. Experienced Porsche Ambassador, owns a couple of Porsches was helpful in picking options and suggesting alternatives. Including ones I could live without. Enjoyed working with him. Look forward to visiting the shop for complimentary car washes - nice touch!

Just had a great buying experience purchasing a preowned 911. It was a very relaxed and friendly atmosphere I had not experienced before at a "high end" dealer. Thanks to the staff and David Loder.

Jason is awesome, he was outstanding

Everyone at Porsche of Plano is extremely knowledgeable about Porsches and very professional. It was a pleasure working with them. All telephone calls and e-mails received prompt responses. Jon Griggs and Mark Laurenzi went out of their way to make my buying experience very enjoyable and uncomplicated.

Me and my wife had a very good experience working with David L. in Sales and Suzanne in Finance, on the purchase of our most recent Porsche Boxster. Our "“normal"” experience of getting into a new car is that its often a painful stressful process that takes up to much of valuable time but they made the process pleasant and easy on us. David is very service minded and he thinks about everything to make our purchase of a high end car the best ever and we specially enjoy his non-pressure sales approach that allows us to feel confident and comfortable choosing Porsche of Plano again. Suzanne deals with clients in a very professional way and provided us with various options so that we could make informed and strategic decision. My wife and I are very happy with our latest addition....a 2014 Boxter S.. what a fabulous sports car it is !! Brg Michael Johansson

What they give you for your car on a trade in is offensive. I bought my 911 from there and that was my last purchase from there.

I usually don't take the time to write reviews online but this experience at Porsche Plano deserved to be recognized. Jason P. was my Sales Consultant and I must say the one word that comes to mind is PROFESSIONAL. He has to be the most customer focused salesman I have ever met. Jason contacted me when he found a vehicle he thought fit the criteria I was looking for. I worked with Jason over the phone and through email as I am in Houston and could not get up to the dealership right away. We worked on and off during the week and by the weekend I was at the dealership taking delivery of a beautiful Cayenne. It was exactly what I was looking for. This whole experience EXCEEDED my expectations. This is the way a car-buying experience should be. If only they were closer to Houston so I could continue to use them for service. If you are looking for a new or used Porsche I highly recommend calling Jason and let him know what you are looking for. Great experience!

I just purchased my 3rd Certified Pre-Owned Porsche from Porsche Plano and they just make it so easy. They credit my trade-ins fairly and price negotiation takes minutes. They don't bring you to a back office and sweat you with different levels of sales management. Buying a car from Porsche Plano is actually a pleasant experience as they teach you about the cars and answer every question you may have. I highly recommend John L. as a Sales Contact - he is friendly, knowledgeable and listens to what your needs are. Financing is also simple and quick. Equally important is their Service Department. While they all are great, my wife and I really like Isaac as he knows us really well and goes out of his way to take care of us. You are treated great when you arrive, they honor warranties and provide free loaner cars. I hope you all have as great experience as we have.

Purchased a 2015 911 Targa 4S and woked with Neil. Experienced and knowlegeable, he was easy to work with and patient throughout the process. Have purchased through this location under prior ownership, but this is first experience with new owner. Improvements are in process so hard to know what it will be like when completed.

poor Dealerships do not trust them anymore!

Poor Dealership do not trust them anymore ! I have purchased used 2001 911 C4 Cabriolet from this Dealership with in a month the top not open but they not honor, i have paid $1400 on it, watch out what they sale and not buy from them at all is the best thing to do.

My friend Greg and I visited Porsche of Plano and got connected with Jason P. Jason was professional, friendly, and easy going. He helped Greg get into a Turbo for the first time and, while I thought we were shopping for him, two days later I showed up wanting to compare the 997.1 Carrera S with a 997.2 base Carrera. Jason again was great to work with and very knowledgeable and ultimately connected me with my dream car! Porsche of Plano offered my 2006 Carrera S Cabriolet in Arctic Silver with black rims and a SICK Sport Exhaust AND certified with a 2-year warranty at an incredible price! The car was babied and updated with LEDs so it looks like a 997.2. Plus, in getting the car certified they did 9/10s of the 60k service and offered to split the cost of the sparkplugs in 3k when service was due. They also gave me fair value on my 2001 Boxster S for a trade-in. I am a VERY happy customer and THRILLED new 911 owner!

Absolutely outstanding experience and truly an honest dealership and salesman, David L. As an out of state buyer, I had several question about the car and David demonstrated patience and provided excellent follow-thru in responding to my many questions. David was honest in his opinion of the used Audi A8L I ended up purchasing, explicitly detailing any blemishes on the car, being very careful not to oversold the car. When I arrived at the dealer, there were no surprises. Suzanne in finance department was low pressure and insured that the transaction went smooth and that I was comfortable with the purchase. I would highly recommend Porsche of Plano. You won't be disappointed. Be sure to look up David L., awesome service.

Well, as you can see my experience was not good from beginning to end. One thing you need to know is I did not go to buy a NEW car, I went to check out a USED car. If you do go, there is no USED car side and NEW car side, it's just one building. Trust me, I looked out of place walking into the dealership looking for a used car. And that is where the problem begins. As I walked in and walk up to the front counter, no one is there. I see 2 ladies off to the side of the desk, but I don't say anything since I have no idea if they work there or not. I just stand there. The ladies look at me and keep talking, so I keep waiting. After about 10 minutes, a salesman comes over and asks if I need anything and he says he'll pull the car around. As soon as he leaves, a wealthy looking family walks in behind me and the lady to the side turns and welcomes them and ask if they need any help and if they need drinks. When she comes back, I confront her and ask why she didn't help me. She said she didn't see me STANDING IN FRONT OF THE RECEPTIONIST DESK! As my salesman pulls the car around we test drive and come back. Nice guy! Even he confirmed that the receptionist is a little off. As we work out the price we finally settle on something and he goes back to get the OKAY, and the finance manager comes out and says how I'm going to pay. i told him I have the cash and I just need to go get it and I'll put down a deposit. He wasn't sure on my money and told me there was some girl there with her dad there who also wanted the car and didn't think I could get the money. Odd how he didn't want to SELL me the car. Not sure if this guy and his daughter were friends or what, but the finance manager tried really hard not to let me buy the car. He says if the car is available Monday I can come and get it. Of course, as soon as I left the car was sold. My sales guy didn't even write back. I was pretty upset, and I waited a few days to write this, but I had a horrible experience. I'm sure I would never go to buy a new car there, could never afford it, but I guess they have their preferences on who they want to sell cars to, even if you have money. BEWARE!

Best car buying experience ever and I would highly recommend Owen S. who did an outstanding job for me. Highly recommended.

Jeromy B. was my sales associate and made my first Porsche purchase a great experience. Guidance was provided throughout the process and communications were regular and informative. Follow-up on my questions was timely and complete. The delivery process was a fun experience as well. In addition, I have been given introductions to many of the other team members at Porsche of Plano and made to feel very welcome in all departments - from service to parts to sales. Jeromy made it a point to connect me with members of the local regional PCA club as well. Overall, a very professional and fun experience purchasing from Jeromy at Porsche of Plano.

They have been easy to work with in repairing and upgrading my cars. I am very precise in negotiating labor time, services to be performed, and acquiring parts for my Targa88 and Turbo07 projects. They have graciously put up with me and been very helpful in making sound suggestions for upgrading my Turbo07 and suggesting ways to save money.

We purchased a 2014 Cayenne from Porsche of Plano and are very happy with the entire process. From being able to enter the dealership and look without a salesperson breathing down our necks, to the smooth closing of the deal with Jeromy, we had a great experience. Jeromy was very helpful both during and after purchase.

Jeromy B. and the entire team at Porsche of Plano made my online purchase of a 2013 911S a great experience. The were helpful. responsive and effective in helping me with the purchase and I would recommend them without any reservation.

I just picked up my first Porsche through Porsche of Plano and I can summarize it as the best car buying experience I have ever had and I should know I used to sell cars. My salesman Mark L. was fantastic, he did everything he needed to do to help me out, followed up any item and I'd definitely recommend him for anyone thinking buying a Porsche.

I recently purchased a Porsche Boxter at Porsche of Plano in Plano, TX. Richard "Owen" Scales was my Sales Consultant. I've owned many cars, from BMWs to Jaguar, to Mercedes to Maserati, and Owen was by far the most cooperative, knowledgeable, easy to deal with salesman I have met. I highly recommend that anyone interested in a Porsche contact Owen Scales.

I just got a Porsche 911 Carrera S through Porsche of Plano and I can summarize it as the best car I ever had and also the best car buying experience as well. You can tell everyone at that dealer truly love what they do and it shows. My sales manager was Neil C. and he was fantastic, he did everything he said he would do, and beyond, followed up any item and I'd definitely recommend him for anyone thinking buying a Porsche.

We purchased a 2009 911S from Owen F. in December. Owen was excellent to work with, answered all of our questions and was extremely helpful. We will certainly contact Owen on our next purchase.

I just got a Porsche 911 Carrera S through Porsche of Plano and I can summarize it as the best car I ever had and also the best car buying experience as well. You can tell everyone at that dealer truly love what they do and it shows. My sales manager was Neil C. and he was fantastic, he did everything he said he would do, and beyond, followed up any item and I'd definitely recommend him for anyone thinking buying a Porsche.

Many Thanks to David L for making my first time ordering from Porsche a perfect experience.

Been Porsche I thought and expected a great service with a helpful team. It seem that if you are buying a used car they don't want to help you as if you are buying a new car and now every time I see a Porsche I remember this bad experience and I don't think I would consider a Porsche vehicle for the future.

Porsche of Plano provided us an amazing deal on a slightly used Porsche 911. The experience was great! We conducted the transaction over the phone and via email. We showed up, signed a few forms and we drove away. Great job Porsche of Plano!!

Porsche of Plano is top of the line as far as customer experience! Love my new Cayenne! Thanks, Jeromy B. for the awesome deal and great customer service!

I have been driving Porsches since 1971 and have dealt with five different dealers over the years. By definition, Porsche dealerships are commonly excellent BUT Plano Porsche is the very best across all categories including knowledge, sales, service and customer support. It's always enjoyable and productive to do business with Plano Porsche.

I was trading in my Boxster for a Cayenne. I happened to see the vehicle driving by Porsche of Plano late on a Friday evening. Dropped a quick e-mail inquiry and had a response from Mark L. at 9:05 a.m. Saturday. Appointment set for 11:30 a.m., Mark spent plenty of time with me on a thorough test drive (two test drives in fact). Brought my wife by on Monday morning to see the car, she liked it, started the paperwork, and took delivery Tuesday. One of the smoothest transactions I have completed and Mark was the consummate professional. Even after delivery, Mark initiated additional follow-up to make certain there were no lingering questions as to operating the vehicle, the electronics package, etc. Mark even set an appointment for me to come back to go over a few of my questions (not covered in the quick reference manual). Would highly recommend Mark L. and Porsche of Plano...Accept No Substitute.

I worked with Mark L at Porsche of Plano. He was very helpful and tried to accommodate everything I requested. He s very knowledgeable and unbiased. Had one of the best test drive experiences with him. A very cool guy. The whole experience was smooth. Mark was even kind enough to drive 45mins to pick me up from the airport on delivery day! Truly appreciated that. Worked with John G on a very good deal. Absolutely love the dealership and facilities. People are so friendly there. Much much better than Austin Porsche. I would definitely come back here for another Porsche in the future. And lastly, the car is bloody fantastic!!!

Jeromy was fantastic to work with. He did everything he said he would do. When I arrived at the dealership, the car was exactly as described. I felt no pressure to make a decision and the entire staff was welcoming to me. They were friendly and quick to answer any and all questions that I presented to them. Now to the car. It is a top notch specimen. Beautiful condition and exceeds my expectations. The overall experience for this process could not have been any better. You cannot go wrong purchasing from Porsche of Plano!

I just bought a 2013 Cayenne service loaner (10 months old with 8k miles). I am in Los Angeles so everything was done over the phone and email, and I never saw the car before I had paid for it etc. Owen F. helped me buy the car within my budget! He was awesome: responded promptly to all my emails (I had a lot of questions), was very knowledgable/professional, was patient when my office sent the wire transfer to the wrong account number and delayed everything. Because I never saw the car, I was a little worried what to expect when it came, especially since it had 8k miles and was on a transport truck for 1,400 miles. It was flawless! Very well detailed, full of gas, and NOT A MARK ON IT (inside or out). I could not have been happier with the purchase. Even though I'm 1,400 miles away, I'll definitely buy from Owen F. @ Porsche of Plano again!

The buying experience at Porsche of Plano was outstanding in all respects. This was my second purchase form them in 12 months and I could not be happier with either the vehicles, the sales person, or the dealership.

I bought a Corvette from Porsche of Plano. The purchase was through Ebay. I studied the auction write up and pictures very carefully and spoke a salesman who offered to do a walk around of the car while I was on the telephone. He did and reported the car to be in very good condition only noting minor rock chips. After the purchase, I had the car shipped to my location. While the car was in transit, I spoke to the previous owner for history on the car. He gave a good report on the car and asked me if the dealership had repaired the damage on the passenger quarter panel. He had scraped the car on a curbing. When I looked at the car from a short distance, the damage was apparent. I sent a picture of the damage to the salesman. The damage was quite obvious, white fiberglass showing through torch red paint. He was going to ask the pre-owned manager to call me. There was no call. I called a nephew who manages a body shop to get a ball park estimate to repair the damage. The estimate was $800 which shows the damage was not minor and should have been disclosed by the dealership or repaired prior to listing for sale. I paid a fair price for a car in reportedly excellent condition and now will have to spend a significant amount to have it repaired since the dealership is essentially telling me tough luck. Not a good place to do business.

Really enjoying my GT3 - Jeremy at Porsche of Plano is great to work with. Will post a longer term update on the car in a few months.

Drove from Midland,Tx to Dallas. Was greeted right on time by the salesman. Very nice guy no pressure at all to buy anything. I was new to the Porsche brand. Let me test drive as long as I wanted to. Gave me a tour of the dealership. We talked about different buying and leasing options. Even though the car I wanted had been purchased the day before they took down my preferences and will find the car for me. I recommend this dealership. Very professional and knowledgable staff.

Great service and friendly people. however what you were promised does not reflect what you will receive. Before you you sign the paper they told you all the good service you will receive and how you will always get a porsche car for loan car.Finance lady said we'll never put u in other brand car, it will always be a Porsche. Well thats not true!! We took the car to service 3 times in less than 6 months after buying a new car and twice they gave us some other car rather than a Porsche. One time they gave us an older model of Nissan Maxima and it was dirty inside, another time they gave us a new Passat. I pay for the luxury service so I expect the luxury service in return as promised. If you service your car at Lexus they don't give you anything as a loan car except Lexus and thats how it should be. I am disappointed with their service agreement.

I called two times and asked to speak to an internet saleman, both times they transferred me to a number that kept on disconnecting my phone. Drove over to dealership but the car was sold to someone already although it is still listed in cars.com . I guess they don't make too much profit selling used cars therefore they don't care. In my opinion you should avoid this dealer at all cost!!! Go somewhere else instead.

This place is horrible I purchased an Audi R8, the sales person who "helped me" was very unprofessional, and didn't even know the specs of the car.

We have purchased 2 new Porsches from Boardwalk (a Boxster in 2005 and a Carrera Cabriolet last month). Both experiences were stellar, from the sales person to the manager to the finance department. The multi-day negotiations (pace dictated by us) went smoothly, and we did not feel as though we were in a fight to get a deal that we could live with. At the end, we got an exceptional deal and the post-sales followup by both the salesman and the manager has been exemplary. We tried to work with a dealership (slightly) closer to us, but the experience was night and day. I would highly recommend Boardwalk to anyone looking to purchase one of these great machines!